Guidelines for Submitting a complaint.
Please review the following guidelines before submitting your complaint to IPSD II project.
Key Requirements
- The complaint should be related to the project's components and/or to the project's implementation or management.
- The complainant should submit full details, and any relevant supporting documents related to their complaint.
Complaint Filing Method
Electronically
The complainant files a complaint electronically using the digital complaint form on IPSD II website or by downloading and filling the Complaints' form and sending it via email using the following email address [email protected]
Verbally
Call the Complaints Line at +970-2-298 8530.
In person
File a complaint at IPSD II offices: Haifa Building, 6th Floor, Al-Irsal, Ramallah-Al Bireh.
Important Notes
- The complaint system includes an anonymous complaint reporting process. Anonymous complaints should provide factual details and specific allegations of misconduct or serious wrongdoing related to any of the project activities.
- The complaint system accepts and handles GBV complaints and includes special referral pathways for the GBV complaints and grievances, including grievances on sexual harassment and sexual exploitation and abuse.
- Non-retaliation: Anyone may submit a responsible concern or complaint without fear of dismissal or retaliation of any kind, as per DAI's Non-Retaliation and Whistleblower Protection policy.
