About Infobip Conversations
Infobip Conversations app is an intuitive and scalable mobile cloud contact center solution suitable for remote work, part-time support, and after-hour scenarios. ***** Improved Employee and Customer Experience...
Infobip Conversations app is an intuitive and scalable mobile cloud contact center solution suitable for remote work, part-time support, and after-hour scenarios.
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Improved Employee and Customer Experience
Conversations app provides your agents with all the features they need to deliver memorable customer experience across touchpoints, enabling them to engage with customers in real-time cross-channel communication directly from their smartphones.
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Greater Workforce Flexibility and Agility
The app is designed to give your workforce much-needed flexibility and agility, not offered by traditional call centers and desktops. It will empower your agents to manage customer inquiries from their phones and enable sales and field support to provide customer service on the go.
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Seamless Interaction at Your Fingertips
- Message your customers from anywhere – home, office, or in-store
- Use voice and video calls to get even closer to your customers
- Optimize working hours flexibility
- Easily access agent conversation lists
- Receive push notification for incoming messages
- Sync conversation history with the web portal
- Change conversation status and agent availability
- No additional agent license is needed
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App Features
- Real-time multi-channel messaging in the native smartphone environment
- My Work web interface overview with quick access to agent conversation lists
- Chat-like user experience for messaging with end-users
- WhatsApp templates as easy conversation starters
- Ability to display and send all types of multimedia
- Location sharing
More features are coming soon, so stay tuned!
To learn more about Conversations, Infobip’s digital-first cloud contact center solution, go to www.infobip.com.
Previous Versions
Here you can find the changelog of Infobip Conversations since it was posted on our website on 2023-07-03 13:43:42.
The latest version is 3.3.0 and it was updated on 2026-06-29 12:37:39. See below the changes in each version.
Infobip Conversations version 3.3.0
Updated At: 2026-06-22
Changes: We now ensure that unsupported rich templates, which cannot be sent using the current version of the app, no longer cause errors. Support for these new templates will be added in the next release.
Infobip Conversations version 3.2.0
Updated At: 2026-04-22
Changes: We introduce an option to generate call link from myWork. Also provide general bug fixes and improve stability.
Infobip Conversations version 3.1.0
Updated At: 2026-03-13
Changes: We did several fixes and improvements related to the permissions based system, security, and other features.
Infobip Conversations version 3.0.0
Updated At: 2026-02-16
Changes: This version uses the new permission based system for a more atomic control over the available features, as well as improved stability and general bugfixing.
Infobip Conversations version 2.17.1
Updated At: 2026-02-03
Changes: We changed our logic for securing our connections to the server.
Infobip Conversations version 2.17.0
Updated At: 2025-11-24
Changes: • WhatsApp typing indicators are now propagated to your conversation partner
• Your conversation list grouping preference is now remembered
• Various minor improvements in queues and calls
Infobip Conversations version 2.16.2
Updated At: 2025-10-24
Changes: We improved private exchange apps feature.
Infobip Conversations version 2.16.0
Updated At: 2025-10-04
Changes: We offer a new grouping functionality in "My Work", improved the creation of conversations for voice calls, and added other improvements and bug fixes.
Infobip Conversations version 2.14.0
Updated At: 2025-08-11
Changes: - Added support for WhatsApp calls
- Various bug fixes and improvements for enhanced stability
- Now compatible with Android 16
Infobip Conversations version 2.13.1
Updated At: 2025-07-08
Changes: Fixed WhatsApp templates issue.
Disclaimer
Official Google Play Link
We do not host Infobip Conversations on our servers. We did not scan it for viruses, adware, spyware or other type of malware. This app is hosted by Google and passed their terms and conditions to be listed there. We recommend caution when installing it.
The Google Play link for Infobip Conversations is provided to you by apps112.com without any warranties, representations or guarantees of any kind, so access it at your own risk.
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