FAQS
General Information
Can you ship outside the EU?
Yes, our aircraft tugs are used worldwide to move planes and helicopters. Currently, our ecommerce platform supports direct shipping only within the EU. If you’re located outside the EU, including regions such as the US, please [contact us] to arrange your purchase and shipping.
Can you ship to the US?
Absolutely! We ship to the US and other international destinations by request. For customers outside the EU, please [contact us] so we can assist with your order and shipping details.
How do I order replacement or spare parts?
To order replacement or spare parts, please [contact us] and provide either the part number, a detailed description, or a photo of the required part. After we confirm the correct item, we’ll help you complete your order with hassle-free payment and shipping arrangements.
What surfaces can the tug work on?
We recommend using our aircraft tugs on:
- Flat, solid, and smooth surfaces like concrete or asphalt.
- In some cases, packed gravel or hard grass/dirt (with upgraded tires) may be suitable.
We do not recommend using our tugs on:
- Loose gravel
- Gravel with large rocks
- Wet or muddy grass
- Other soft or uneven surfaces
For optimal traction and performance, please [contact us] if you’re unsure whether your surface is compatible.
Can the tug operate on snow or ice?
Yes, the tug can be used on snow or ice. For the best results, we strongly recommend fitting your unit with a pair of snow chains to maintain safety and traction during these conditions.
How durable are Infinity Tugs?
Our units are engineered for longevity and reliable operation. Inspired by build-it-to-last philosophy (think Casey Neistat on YouTube), Infinity Tugs are designed to withstand tough conditions, be repairable, and allow for easy parts replacement. With regular maintenance and proper use, your tug should serve you for many years. While some parts may eventually need replacing, you won’t need to invest in a new unit unless you choose to upgrade.
Aircraft and Helicopter Tugs
What Infinity Tug model is right for me?
To select the right Infinity Tug model, first identify the maximum weight of your plane (or the heaviest plane you plan to move) along with the steepest incline you might operate on. (See: How do you suggest I use your tugs on an incline?) Once you have determined your plane’s effective weight, choose the tug model with a capacity just above that weight.
If your plane has wheel fairings, you will require an attachment unit designed for safe and proper connection. (See: Which units work with wheel fairings?)
Which Infinity Tugs work with wheel fairings?
The Discovery, Gravity, and Rover Tugs come equipped with attachments and straps for connecting securely to wheel fairings. We stock configurations for popular makes and models including Cirrus, Piper, Cessna, Diamond, Columbia, and Vans aircraft.
If your aircraft is not listed, please [contact us] to confirm if we have a compatible attachment for your plane’s specific wheel fairings.
How does my plane connect to the tug?
- With wheel fairings: Use the attachment and straps as described. (Refer to: Which Infinity Tugs work with wheel fairings?)
- Without wheel fairings: Our Infinity Strap wraps securely around the back of the nosewheel and connects to the tug’s winch. The winch is then used to pull the plane onto the tug’s platform safely and efficiently.
What issues could appear if there are lips or tracks in the path of the tug?
Generally, the tug can handle small bumps or lips up to 2cm in height without issue. For larger obstacles, please [contact us] for evaluation, as custom ramps or solutions may be necessary.
We recommend smoothing out bumps where possible using materials such as textile rugs or rubber mats to ensure smooth passage.
How can I use your tugs with my helicopter?
Our Discovery H Tug is compatible with certain tricycle gear nosewheel helicopters such as the Robinson R44 and others (please contact us for a full list of compatible models).
In early 2026, we will launch Heli Pads, a product designed to move helicopters without nosewheels or different gear configurations.
Please get in touch to discuss your specific helicopter needs and the best available options for safe and effective movement.
How do you suggest I use your tugs on an incline?
Most inclines up to 5–6% will work, depending on the total weight and selected unit. Our rule of thumb is that for every percentage point increase in incline, the effective total weight increases by 10%. For example, if you are moving a 3,175kg trailer up a 3% incline, the total weight increases by 953kg (30% × 3,175kg), resulting in an effective weight of 4,128kg. While the 3,175kg trailer on a flat surface would work with our 3,630kg capacity unit, moving up a 3% incline now requires the 6,800kg capacity unit. We like to take a closer look at anything over 5%; please contact us for more information.