Driven by Service. ​
​Since 1961.​

The delivery of a new machine or production line is a crucial moment. Balancing quality and speed is often a challenge:

• Installation, commissioning and qualification require precision and expertise, but must be completed quickly in order to start production.
• The learning curve for operators is essential to achieving production efficiency from the very first batches.

IMA offers the support needed to optimise every stage of the process:

• Documentation and support for qualification activities;
• Support during the early stages of production;
• Targeted training, integrating digital tools and practical activities for effective skills transfer.

With our help, your take-off will be fast, accurate and smooth.

Keeping production running smoothly is a crucial priority for every sector. That’s why IMA offers an integrated system of services designed to prevent, manage and resolve any possible production interruptions.

Thanks to our global network of specialised technicians, we guarantee rapid intervention and efficient management of every technical requirement. Preferential channels for the supply of critical spare parts minimise waiting times, while digital solutions offer continuous and immediate support:

• Documentation and training content available online on the Customer Service Portal and Skillgate, or offline via the Smart Service Suite;
• Remote Assistance Packages, to support you in real time wherever you are;
• The Service Desk platform, for structured and timely management of reports;
• 24/7 support packages and the Control Room, to ensure maximum uptime at all times.

Each service is designed to work in synergy, creating an integrated ecosystem that protects your productivity and enhances your investment.

Produce more, produce better: continuous improvement is not only an economic issue, but also a sustainable choice. Making production processes more efficient means not only reducing costs, but also minimising environmental impact. With IMA’s support, you can:

• Eliminate defects and waste by identifying their root causes;
• Identify bottlenecks and the main causes of production interruptions;
• Plan corrective actions to optimise the use of labour, materials, machinery and time.

We provide you with our technological expertise and the potential offered by new digital technologies, including advanced data analytics tools. We offer:

• Customised analyses based on targeted product testing;
• The OEE Audit service, which provides comprehensive mapping and tailor-made improvement plans;
• Specific tools designed to support you in your daily quest for efficiency.
• Each intervention is designed to optimise your processes and maximise the value of your production, with a focus on sustainability.

What new products could you launch on the market?

What new processes can make them feasible?

And how can you use innovative materials to stand out?

Addressing these challenges means pushing the boundaries of imagination, but also carefully managing the risks associated with innovation.

Innovation is in IMA’s DNA: imagining and creating something new is what drives us every day. We are ready to stand by your side to support you on this journey, offering you:

• Technical expertise to develop new processes together with you or test innovative materials and packaging solutions;
• Advanced technologies to translate innovation into production: from new machines to hardware and software upgrades, tailored to your needs.

IMA helps you transform ideas into concrete solutions, reducing risks and maximising the potential of every innovation. Because innovation is not just about change: it’s about creating value.