Frequently Asked Questions

i.LEVEL is a UK-based Fashion ERP platform with state-of-the-art stock management across eCommerce, concessions and wholesale. It also enables real-time supplier collaboration. Over 100 fashion businesses across the UK and Ireland use i.LEVEL to manage their operations.

i.LEVEL is used by fashion brands of all sizes, from independent labels to established UK-based brands operating across wholesale, ecommerce, concessions and High Street retail. It also supports overseas brands expanding into the UK retail market.

i.LEVEL provides:

• Real-time stock control and tracking by size, colour and SKU
• Automated stock replenishment and reporting
• Wholesale order management
• Ecommerce and marketplace connections
• Concessions integration
• Supplier collaboration and garment production tools
• Purchase order and production tracking
• Warehouse, packing and shipping visibility
• Multiple payment options

In short, everything you need to manage a modern fashion brand.

Yes. i.LEVEL is fully cloud-based, with secure hosting, live data syncing, and remote access for single or multiple users.

i.LEVEL offers pre-built integrations with:

Retail and ecommerce platforms:

• John Lewis
• Debenhams
• ASOS
• Next
• House of Fraser
• Harvey Nichols
• New Look (concessions)
• Secret Sales
• SilkFred
• Simply Be
• La Redoute
• Boohoo
• Amazon
• Zalando
• Shopify
• Freemans
• Very
• Superdrug

Logistics and shipping providers:

• Bergen Logistics (UK, EU, USA)
• OBS Logistics
• Red Prairie
• Torque
• Shiptheory (including Royal Mail, FedEx, Parcelforce, Hermes, Yodel, and DPD)

Payment and finance platforms:

• Shopify

(includes built-in payment processing options such as Shopify Payments, PayPal, and others)

• Xero

(used for accounting, invoicing, and payment reconciliation)

• Sage Line 200

(used for accounting, invoicing, and payment reconciliation)

These integrations are enabled quickly with minimal development time. Bespoke integrations are available where required. Pricing on request.

This module allows brands and suppliers to collaborate on product development and manufacturing. It includes:

• Sharing of samples, specs and drawings
• Confirmation of size and grading specs
• Purchase order management
• Live production and shipping tracking
• Approval workflows for quantity or packing list changes

It reduces lead times, increases visibility and improves production accuracy.

i.LEVEL Connect enables brands to turn their ecommerce website into a dropship marketplace. Third-party brands can be invited to sell on the host brand’s site, and fulfilment is handled directly by the third-party seller. This supports revenue growth without increasing warehousing or logistics complexity.

Yes. i.LEVEL supports wholesale order management from factory to buyer. Key features include:

• Barcode scanning for trade shows and in-person sales
• Multi-customer pricing
• Order capture and top-up sales
• Real-time stock allocation and reporting
• Integration with logistics and packing modules

Yes. i.LEVEL integrates with concession platforms for:

• John Lewis
• Debenhams
• House of Fraser
• Harvey Nichols
• New Look
• Matalan
• Boundary Mill
• Leading Labels
• TJ Hughes
• Quadrant
• Unique U

The system handles product uploads, barcode registration, sales tracking and replenishment reporting.

i.LEVEL integrates with ecommerce platforms and marketplaces including:

• John Lewis
• Debenhams
• ASOS
• Next
• House of Fraser
• Harvey Nichols
• New Look (concessions)
• Secret Sales
• SilkFred
• Simply Be
• La Redoute
• Boohoo
• Amazon
• Zalando
• Shopify
• Freemans
• Very
• Superdrug

Orders are managed centrally and stock levels are updated across all connected channels

Yes. i.LEVEL is used by non-UK brands seeking to sell in the UK. The system connects to UK retail and logistics platforms and supports multi-currency workflows.

The base monthly subscription for i.LEVEL starts at £195/month (excluding VAT), which includes:

• Access for 1 user
• Core platform functions (stock control, product management, order handling)
• Standard reporting tools
• UK-based onboarding and support

This is ideal for small brands or early-stage businesses.

For established or growing fashion brands, the total system cost — including additional users, sales channel integrations, supplier portals, and fulfilment modules — typically starts from around £350/month and can rise to £750/month or more, depending on the scale of the business and the number of modules required.

Costs are based on factors including:

• Number of user licences
• Connected sales channels (e.g. ASOS, Shopify, Zalando)
• Logistics and fulfilment integrations (e.g. Shiptheory, Bergen)
• Use of i.LEVEL Connect or bespoke integrations

There are no long-term contracts, and no upfront licence fees.
Pricing is modular, so the system can scale with your brand as it grows.

Yes. Every i.LEVEL subscription includes:

• Remote onboarding and training via Microsoft Teams
• Ongoing support from UK-based help desk staff
• Optional refresher sessions or additional training as needed

Most brands are fully onboarded and trained within a few business days. Integrations can be enabled quickly if pre-built. Bespoke setups will inevitably take longer, depending on complexity.

To book a personalised online demo, email info@ilevelsoftware.co.uk. Demos are arranged using Microsoft Teams and typically last 30–45 minutes.