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AI-ready knowledge base for modern support teams
Create help centers that evolve as fast as your product. Let AI continuously identify gaps from support tickets and draft new articles for your help center—so it stays up to date without any manual work.
Unlimited users on Free plan ✦ No credit card needed
Trusted by 10,000+
Support, Finance & IT teams
Zendesk never fit our team’s needs. We needed a system built for relationships, not requests. Every improvement we made with Hiver strengthened how our team operates.
Wes Gibson
Revenue Operations Manager
With Hiver, I have much better visibility into where an issue is on the resolution path. Trying to achieve this level of team coordination without Hiver would take 50-100% more time.
Nathan Strang
Ocean Freight Operations Manager
We looked at Zendesk and the issue was their lack of support. They weren’t very responsive. We found Hiver’s support to be very responsive and very proactive.
John Torres
Director of Customer Communication
Hiver has completely transformed our workflow. The ability to collaborate and track progress in real-time has eliminated delays and made our team much more efficient.
Jill Tarnoff
Sr. AP Specialist at Ping Identity
With Hiver, the team responds faster, handles higher volume, and works with a level of confidence we didn’t have before.
Kenedi Padgett
Manager of Scaled Customer Success
We tested Freshdesk and Salesforce, but they were too complex for us. Hiver struck the right balance — simple enough for daily use, structured enough to track everything.
Sławomir Piotrowski
Head of Data Processing
The cost of operating without a Knowledge Base
Manual upkeep
- Information updated in multiple places
- Changes take time to communicate
- No single source of truth
Knowledge buried in tickets
- Answers hidden in past conversations
- Hard to resurface solved issues
- Agents struggle to find information
Repetitive agent responses
- Repetitive answers for common queries
- Inconsistent answers from agents
- Time spent on duplicate replies
Knowledge base that writes itself, with AI
Plus all the things you need in a knowledge base
Trusted by teams building support on their AI-based knowledge base
40% faster response times
““The live chat inside our client portal makes it easy for customers to reach us in real time—and with chatbot workflows in place, a lot of common questions are handled automatically. It’s reduced our support load by about 20%.”
Werner Alsemgeest
Specialist Master
Response time improved by 25%
“We’ve always focused on responding quickly and accurately to our team members, and with Hiver, we’ve only gotten better. We’re now responding 25% faster than earlier.”
Brennan Hicks
People Operations Project Manager
40% boost in response speed
“We built accountability into every customer touchpoint. The team responds faster, handles higher volume, and works with a level of confidence we didn’t have before.”
Kenedi Padgett
Manager of Scaled Customer Success
700+ conversations routed
“Support and engineering were trying to help customers, but context kept getting lost without a shared system. We were spending more time coordinating than actually resolving issues.”
Lemi Orhan Ergin
Co-founder & Technical Lead
Everything you need beyond the knowledge base
Frequently Asked
Questions
Can we create an AI-powered knowledge base for instant customer answers?
Yes. With Hiver’s AI-ready knowledge base, you can publish help articles, FAQs, and how-to content that customers can access anytime. Hiver’s AI also reads this content to power automated replies, suggest relevant articles during live chat and email support, and help agents respond faster and more consistently.
Does the knowledge base integrate with chat and ticketing tools?
Yes. Hiver’s knowledge base works seamlessly with live chat and support workflows. You can embed help articles within the chat widget so visitors can instantly see answers as they type, and agents can reference that content inside ticket conversations.
Can customers search and find answers without contacting support?
Yes. Hiver provides a searchable help center where customers can find answers on their own. The search function is powerful and fast, helping customers locate relevant articles by keywords or topics.
Can we create separate knowledge bases for customers and internal teams?
Yes. Hiver allows you to run multiple knowledge bases so you can separate public help content from internal documentation. Customers get access to a clean, self-serve help center, while your team can maintain private SOPs and internal guides that are only visible inside Hiver.
How does the 7-day free trial work?
When you sign up, you instantly get access to our Elite plan for 7 days. We will email you when your trial expires. You can then select a plan and pay by credit card to continue using the product. If you choose not to continue, your account will be suspended.
Which features can I use during the trial?
You get access to the Elite plan during your trial, which means you can use Hiver without any limits, and can also experience the best support we have to offer.
What happens at the end of my trial period?
If you do not upgrade your Hiver account during your trial period, your account will be suspended at the end of your trial. You can re-activate your account by upgrading within 7 days from the date of the end of your trial.
Do I need a credit card to sign up?
No, you do not. You will only be required to produce your credit card information when you upgrade to a paid subscription.
Fuel your AI and agents with a knowledge base built for modern support.
Unlimited users on Free plan ✦ No credit card needed
