About Our Refund Policy
Last updated: 30 May 2026
At Hind Movers Group, we strive to deliver excellent service. However, we understand that plans change. This Refund Policy outlines the circumstances under which refunds are processed.
1. Cancellation Refunds
| Cancellation Time | Refund Amount | Processing Fee |
|---|---|---|
| More than 48 hours before scheduled move | 95% refund | 5% processing fee |
| 24-48 hours before scheduled move | 50% refund | 50% non-refundable |
| Less than 24 hours before scheduled move | No refund | Advance forfeited |
| After service has commenced | No refund | Full payment due |
2. Service Quality Refunds
If you are dissatisfied with our service quality, you may file a refund request within 7 days of service completion. Refund eligibility is determined based on:
- Documented evidence of service failure (photos, written complaints, timestamps)
- Severity of the issue relative to the booked service scope
- Whether the issue was reported and addressed during the move
3. Damaged or Lost Goods Compensation
Compensation for damaged or lost goods is processed under our transit insurance policy (₹5 crore comprehensive coverage), not as a refund. Claims procedure:
- Report damage within 24 hours of delivery (email [email protected])
- Submit photos, original invoice, and inventory list within 7 days
- Claim assessment within 48 hours
- Settlement within 30 days of claim acceptance
4. Refund Processing Timeline
- Approved refunds are processed within 7-10 business days
- UPI/bank transfers: 3-5 business days to reflect in your account
- Credit card refunds: 7-10 business days (depending on issuing bank)
- Cash payments: bank transfer or cheque issued, 5-7 business days
5. Non-Refundable Charges
The following are non-refundable under any circumstances:
- Pre-survey charges (if customer cancels after survey is completed)
- Packing material charges (if materials have been delivered to pickup location)
- Government taxes (GST), toll fees, and statutory levies already paid on customer's behalf
- Third-party charges (customs, port handling for international moves)
6. How to Request a Refund
- Email [email protected] with subject "Refund Request — [Your Booking ID]"
- Include: booking confirmation, payment receipt, reason for refund request, bank details
- Our team reviews within 48 hours and confirms refund status
- Approved refunds processed within 7-10 business days
- You'll receive email confirmation once refund is initiated
7. Grievance Escalation
If your refund request is denied or delayed beyond stated timelines, escalate to our Grievance Officer at [email protected]. Per the Consumer Protection Act 2019, all complaints are resolved within 15 days.
8. Contact Us
- Refund queries: [email protected]
- Customer Support: +91 8130871277
- Office: New Delhi, India