You Can Hear the Difference

What Is VoIP?

VoIP, or Voice over Internet Protocol, is a technology that allows you to make phone calls using your internet connection instead of a traditional landline. VoIP phone service works by converting your voice into digital signals that travel over your broadband network, delivering crystal-clear sound and reliable call quality.

With Highline’s whole-home Wi-Fi, your VoIP service is backed by a strong, secure connection in every corner of your house. Our mesh Wi-Fi ensures whether you're using a cordless handset, smart speaker or your phone app, you stay connected seamlessly. 

Benefits of Using a VoIP Phone Service

Are you considering VoIP versus traditional landline services, wondering which one is right for you? There are many benefits of VoIP, including:

• Lower costs: VoIP uses your existing internet connection, so you can reduce monthly bills in many cases by getting VoIP instead of a landline. You also pay less for long-distance calls with a VoIP phone service.
• Flexibility: With VoIP, you can take calls from your computer, smartphone, or tablet — wherever you have internet access — with no extra lines or special equipment required. If you always need to manage your home phone while traveling, you’ll love the flexibility of VoIP.
• No latency, lag or dropped calls: When paired with Highline’s fiber internet, VoIP shines. Our customers experience smooth, uninterrupted conversations with no latency or dropped calls, even during busy evenings. And because we offer local on-site support and white glove installation, we make sure everything’s set up right the first time so you can enjoy crisp, clear audio on all calls.
• Advanced features: You can get a landline with call forwarding and other features, but VoIP offers more. Enjoy call forwarding, caller ID, voicemail to email, three-way calling, real-time app-based call controls, and more. If you run a small business, you’ll especially appreciate being able to check your voicemail from anywhere, even through your email.
• 911 security: When you get your VoIP from Highline, we make sure you’re enrolled in the 911 database. When you use your VoIP phone service to call 911 in an emergency, dispatchers can instantly see where you are, even before you say a word. 

Whether you're in Michigan’s Upper Peninsula, the mountain towns of Colorado, or the wide-open spaces of Texas, Highline is proud to connect your home or small business with innovation that includes VoIP, high-speed Wi-Fi that reaches everywhere on your property, and more. When you switch to VoIP with us, you can even keep your existing number. 

Get Our VoIP Phone Service

Highline is here to upgrade your VoIP phone service. See if we serve your area, or contact us with any questions.

Home Voice Service FAQ

Why choose Highline for Voice Service?

• Voice Quality—Superior sound, quality, and clarity over our best-in-class fiber network.
• Reliability—No call dropping. Our voice gives you a more reliable connection.
• Security—In an emergency you can count on your call going through. The dispatcher will always know your address even if you are unable to give it to them because we will have your address enrolled into the 911 database.  connection.
• Peace of Mind—There is no need to worry. You will experience crystal-clear call quality and won't have to worry about dropped calls or being able to check on your children or business when you are away.

Can I keep my existing phone number?

Highline supports Local Number Portability (LPN). Highline will work with you to port your existing phone number to Highline.

What features come with my voice service?

Your plan offers a multitude of features, including Voicemail, Caller ID, Call Forwarding, 3-Way Calling, and more. Refer to the Quick Start and User Guide for a complete list of Star Codes and features available. 

Where can I call?

You don’t have to worry with long distance charges. You have unlimited calling anywhere in the contiguous 48 states. 

Will I be able to answer calls when I am away?

With call forwarding, you will never miss a call. You can route your number to your cell phone or any line. You'll also be able to access your voicemail from anywhere, including in your email. 

What if I forget my voicemail PIN?

Please contact Customer Support to reset it.

How do I change the number of rings before a call goes to voicemail?

This setting can be adjusted in the Customer Portal.  Please refer to the User Guide Call Handling settings. Please contact Customer Support if you need assistance.

Can voicemail also be sent to my email?

Yes, voicemail can be sent to one or more email addresses. This can be changed by logging on to the Customer Portal. Please refer to the User Guide Voicemail Message Settings.

Current Calling Features

Highline Voice Portal Access

Click on the link below for direct access to the Customer Portal:

https://highlinefastresvoice.com/

Codes and Features for Current Voice Platform

Star codes with a + indicate you must dial the star code plus a voicemail PIN and/or phone number to enable or disable the feature.

*74 - All other calls (not otherwise specified in Call Handling settings) will be allowed.

All Other Callers: Block

*64 - All other calls (not otherwise specified in Call Handling settings) will be blocked.

Anonymous Callers: Allow

*87 - Calls without ID will be allowed.

Anonymous Callers: Enable Block with Message

*95 - Anonymous calls will be blocked with a message.

Anonymous Callers: Disable Block with Message

*97 - Disables "Block with Message" for anonymous calls.

Call Forward: All (On/Off)

*72+ - All calls will be forwarded to the number specified.

Call Forward: Busy(On/Off)

*90+ - When enabled, calls will be forwarded to the number specified when the line is busy.

Call Forward: No Answer (On/Off)

*92+ - When enabled, calls will be forwarded to the number specified when unanswered.

Call Forward: Out of Service (On/Off)

*94+ - When enabled, calls will be forwarded to the number specified when the device is out of service or not registered.

Caller ID: Block Next Call

*67+ - If the user's caller ID is enabled, this star code will block caller ID on the current call only.r not registered.

Caller ID: Enable Next Call

*65+ - If the user's caller ID is blocked, this star code will enable caller ID for the current call only.

Caller ID: Manage (On/Off)

*68 - Enable or disable caller ID for the user.

Call Trace

*57 - Marks a call for a trace in your Call History. Used for troubleshooting.

Call Waiting: Enable

*43 - Enables call waiting for ALL calls to the user.

Call Waiting: Disable

*44 - Disables all call waiting for ALL calls to the user.

Call Waiting: Disable Next Call

*70+ - If call waiting is enabled on the line, this star code will disable caller ID on the current call only.

Custom Callers: Allow

*59+ - Calls from the number specified will be blocked.

Custom Callers: Block

*60+ - Calls from the number specified will be blocked.

Custom Callers: Block with Message

*58+ - Calls from the number specified will be blocked with a message.

Custom Callers: Forward

*63+ - Calls from the number specified will be forwarded.

Do Not Disturb: Enable

*78 - Turns on Do Not Disturb. All calls will be sent to voicemail.

Do Not Disturb: Disable

*79 - Turns off Do Not Disturb.

Last Call Return

*69 - Dial the last caller ID number that rang the line.

Voicemail Management

*98 - Access the voicemail box assigned to the user.

 

Post-Migration Calling Features

Highline Voice Quick Start & User Guide

We will be upgrading our voice service to a new platform with more features and increased reliability. If you are a new customer or have been notified that your phone service with Highline is being upgraded, refer to the User and Star Code Guides below. 

Download Quick Start Guide PDF

Download the Highline Voice User Guide to see all services, calling features, settings, and more.

Download Voice User Guide PDF

Click on the link below for direct access to the new Customer Portal:

https://voice.highlinefast.com/login

Long Distance

Long Distance Rates, Terms, And Service Agreement

Download LD Service Agreement

International Long Distance Rates

International Rates