Limitations and Known Issues
This is a consolidated grouping of limitations and known issues by platform and connectors
SaaSAssure Platform
- SaaSAssure Browser Compatibility
- Export: Deleted Items Not Included in Export Data with Incremental Backups
- Restore: Deleted Items Not Restored with Incremental Backups
- Inability to Reconfigure Connectors Requiring OAuth Authentication
- Exporting Files: Understanding File Paths and Naming Conventions
Box
- Backup: Avoid Running Multiple Box Backups at Same Time Using Same Source Credentials
- Backup: Some File Instance Metadata Not Backed Up
- Backup: Box File Download Limitations
- Backup: Unable to Backup Using Member Role
- Backup: Cannot Backup Data from Individual Plan Subscription (Personal or Free Trial) Accounts.
HubSpot
- HubSpot Limitation: Item-level Quotes
- Connector Configuration: HubSpot Auto Selects Account to Configure
- Backup: File Volume and Size Limits
- Backup: Sandbox Environment Not Supported
- Export: Upper Range of Objects
- Restore: Call Engagements
- Restore: 'Content' vs. 'Library' in Granular Restores
- Restore: Ticket Attachments Not Restored
- Restore: Associated Engagements on Tickets are Not Restored
- Restore: Incremental Restore Leads to Duplicated Items
- Restore: Association to Same Object Type are Not Restored
- Restore: CRM Objects with Multiple Associated Companies; Primary Company Fails to Restore
Microsoft Exchange
- Invalid connector credentials
- Exchange Granularity on Backups Post 1.0.2.0 Release
- Backup: Modification to Domain-Level Issue
- Backup: Unlicensed Users Listed in Backup
- Backup: Recommeded Item Count Limits for Exchange Backup
- Backup: Outbox Folder
- Backup: Group Emails
- Backup: Items Count Mismatch of Storage Statistics vs. API Query Results
- Restore: Default Calendars on Restored Deleted Mailboxes Blocked
- Restore: Renamed Custom Folders are Not Restored
- Restore: Restore of Subfolders as Independent Folders
- Restore: Incremental Net New Mailboxes Restored as part of Previous Backup Run
- Restore: Events Duplicated During Restore
- Restore: Email Threads are Restored as Separate Messages
- Backup: Unknown Attachments
- Restore: Same Mailbox Name with Different UserID will Restore
- Export: Communications Sites with Files over 2GB
Microsoft Teams
- Restore: If First Channel has a Custom Name
- Backup: No Support for DirectRoutingCalls and PstnCalls
- Backup: Cannot Backup, Export, and Restore Teams Icon Color and Profile Picture
- Restore: Private and Shared Channel Content Not Restored
- Restore: Limitation on Restoring Groups Created via Graph API
- Restore: Unsupported Restore of Apps in Microsoft Teams Channels
- Restore: Soft Delete Channel Restore Warning
- Restore: Duplicate Notes Tab During Restore
- Restore: Cannot Restore Attachments
- Restore: Special Requirement for Restoration of Groups Created via Graph API
- Restore: Unsupported Restore of Wiki App Tab
Microsoft SharePoint
- Backup/Restore:
- Microsoft Limitation: File Path Character Limit
- Backup: Sites Count when using Fallback Graph QL API
- Export: Intermittent Issue with Source Files Not Exporting
- Restore: ID Reuse
- Restore: Images in Lists with Disabled Attachments
- Restore: Folder Color
- Restore: Intermittent Network Issues During File Restore
- Restore: Intermittent Network Issues During List Restore
- Restore: Issues with Files in Folders Containing Special Characters (e.g., #)
- Restore: Issue with Restoring Empty SharePoint Lists
- Restore: Select Data Type Issue with Custom List
- Restore: Limitation on Custom Document Library Restorations
- Backup: Support Limited to Modern SharePoint
- Backup: Unsupported Backup and Restore for Links in the Site Pages Library
- Backup: Delays in API Response for Newly Created Sites
- Backup: Unsupported Backup and Restore of Third-Party Apps
- Backup: Modification to Domain-Level Issue
- Permissions: Licensed Global Admin and Site Admin
- Backup: Sites with Members set as 'Everyone except external users'
- Backup: Site's List Not Displaying Site Due to Missing Role or Permission
- Restore: Sites in Soft-Delete Require Manual Restoration post Restore job
- Restore: Custom Domains Not Supported
- Restore: Libraries' Issue Descriptions Not Restored
- M365 Groups Not Supported as Part of SharePoint Team Site
Microsoft Onedrive
- OneDrive: 24 to 48 Hour Delay in Relicensed Account Access
- Backup: Incremental Backup of Soft Deleted Files with 0 Bytes Size
- Restore: Files Restored from Recycle Bin Not Included in Incremental Backup
- Backup: Mismatch in Backup Data Size Displayed on UI
- Restore: Visibility Extension to Files and Folders
- Backup: Preservation Hold Library Included in Backup for Non-English Tenants
QuickBooks Online
Salesforce
- Restore: Deleted Attachment Not Restored to Original Location
- Restore: Issues with Opening Files of Certain Extensions After Restoration
- Restore: Incremental Restore Leads to Duplication of Data
- Restore: Issues Related to Items with Custom Fields
- Backup: Data Related to Name, Description, and Information Not Captured in Backup
- Backup: Limitations with Backing Up Salesforce Classic Attachments
- Restore: Content Document Not Restored to Original Location