Terms and Conditions

PLEASE READ THESE TERMS & CONDITIONS CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES AND OBLIGATIONS. THESE INCLUDE VARIOUS LIMITATIONS AND EXCLUSIONS, A BINDING ARBITRATION CLAUSE, A CLASS-ACTION WAIVER, AND A CLAUSE THAT GOVERNS THE JURISDICTION AND VENUE OF DISPUTES.

The terms and conditions stated herein (collectively, this “Agreement”) constitute a legal agreement between you and Hellamaid Cleaning Services (hereafter referred to as “Hellamaid”, “we”, “us”, or “our”) and the appropriate entity (the “Company”). Hellamaid operates through both corporate-owned and independently owned franchised locations; the contracting entity for your booking is the Hellamaid entity that services your geographic area, and these Terms apply uniformly to all bookings made through the Site.

By using the Services (collectively, the “Site”), you agree to comply with and be legally bound by the terms and conditions of these Terms of Service (“Terms”), whether or not you become a registered user of the Services, and any future amendments and additions to this Agreement as published from time to time at https://hellamaid.ca/terms-and-conditions or through the Service. Please read these Terms and our Privacy Policy carefully. If you do not agree to these Terms, you have no right to obtain information from or otherwise continue using the Site. Failure to use the Site in accordance with these Terms may subject you to civil and criminal penalties.

Service Scope and Conditions

Services Not Offered

While we strive to provide thorough cleaning services, the following are outside the scope of any Hellamaid service unless expressly agreed to in writing in advance:

• Areas or items situated beyond a height of 12 feet
• Comprehensive cleaning of ceilings and walls
• Pest removal, handling of bodily fluids, disposal of chemical waste, addressing extensive mold, fire or smoke damage, and handling other bio-hazards
• Cleaning of exterior windows, patios, and garages
• Organizing clutter, including toys, laundry, documents, etc.
• Cleaning underneath heavy objects or furniture that require lifting or moving
• Removal of paint or paint drippings, removal of broken glass and sharp objects

The Company reserves the right to refuse or change a service price in instances where extreme conditions are encountered, including but not limited to mold, bodily fluids, smoke damage, water damage, hoarding-level clutter, or biohazardous materials.

Property Conditions Required for Service

To ensure a safe and efficient cleaning, you agree that on the day of service:

• Utilities: Water and electricity will be available at the property. If they are not, our cleaners may leave and the appointment will be treated as a same-day cancellation.
• Temperature: The home will be reasonably heated or cooled. Cleaners may exercise discretion to leave if the temperature is not workable.
• Pests: The property is free of active pest or insect infestation. We will not clean a property with an active infestation. Please arrange professional pest control before our arrival.
• Other contractors: Movers, painters, electricians, plumbers, and other contractors will not be working in the home during our scheduled time. Overlapping work compromises our cleaners’ focus and safety, and may result in cancellation of service.
• Clutter: The home should be reasonably organized. While our cleaners may perform some light tidying as part of the service, we are a cleaning service first and not a dedicated organizing service. Our cleaners are not responsible for picking up significant amounts of laundry, toys, dishes, or other obstacles. Excessive clutter may result in service cancellation or additional charges.
• Garbage: Our cleaners will seal garbage bags and place them in your garage, garbage bins, or outside your home. Cleaners will not transport garbage off-site in their vehicles.
• Pets: All aggressive, anxious, or large unrestrained pets must be secured before our arrival. Our cleaners may decline to enter or may leave if they feel unsafe. Pet waste cleanup is not included in standard service.
• Valuables: Cash, jewelry, prescription medication, firearms, and irreplaceable items valued at $200 or more should be secured prior to our arrival. The Company will not be responsible for unsecured valuables.

Extra Services — Required Preparation

If you have selected the following extras, please prepare in advance:

• Oven cleaning: Spray oven cleaner (e.g., Easy-Off) inside the oven at least 12 hours before our cleaners arrive.
• Fridge cleaning: Remove the contents of the fridge before our cleaners arrive.
• Inside cabinets: Remove the contents of the cabinets before our cleaners arrive.

If preparation is not completed, the extra service may be skipped without refund.

Time Estimates and Overages

Our pricing is based on square footage, the number of bedrooms and bathrooms, and the condition of the home. From these inputs we estimate a time duration and crew size. Our packages are bound by a maximum number of hours. If your home requires additional time beyond the estimate, you will be notified before any additional charges are applied. By approving additional time, you authorize the corresponding charge to your payment method on file.

Reporting Concerns — 48-Hour Window

In the event of any concerns arising from the cleaning service — including missed areas, areas inadvertently omitted, or damages identified — please notify us within 48 hours of service completion. Prompt reporting allows us to address and rectify issues, typically through a complimentary re-clean of the affected areas. Reports received beyond this 48-hour window may fall outside the scope of Hellamaid’s responsibility for investigation, resolution, and potential refunds (partial or complete).

Damage Claims

In the rare event of damage caused by our cleaners, you must report the damage in writing within 48 hours of service, including photographs and a description of the item, location, and approximate value. The Company’s liability for any single damage incident is capped at five hundred dollars ($500) CAD, except where a higher amount is required by law. Claims involving items not secured per the Valuables clause above will not be eligible for compensation. The Company reserves the right to inspect, repair, or replace damaged items at its discretion in lieu of cash compensation.

Cleaner Safety and Respectful Environment

Our cleaners are not responsible for lifting heavy furniture or moving fragile or expensive items. Cleaners have full discretion to refuse or discontinue work that could compromise their physical or personal safety, including in cases of harassment, inappropriate conduct, unsafe property conditions, or unsecured aggressive pets. We treat our cleaners as family and do not tolerate their mistreatment. Verbal abuse, harassment, discrimination, or any form of inappropriate behavior toward our cleaners is grounds for immediate termination of service without refund and permanent banning from our platform.

Modifications to This Agreement

The Company reserves the right to modify the terms and conditions of this Agreement or its policies relating to the Service or Site at any time, effective upon posting of an updated version of this Agreement on the Service or Site. You are responsible for regularly reviewing this Agreement. Continued use of the Service or Software after any such changes shall constitute your consent to such changes. If you require any more information or have any questions about our Terms and Conditions, please contact us at https://hellamaid.ca/contact-us.

Our Service Model

How Hellamaid Operates. Hellamaid is a residential cleaning service brand. Cleaning services are performed by trained, background-checked, and insured cleaning professionals who operate as independent contractors engaged through the Hellamaid network. While these professionals are not employees of Hellamaid, we stand behind the quality of the cleaning services delivered under our brand and maintain processes for vetting, training, quality assurance, and customer support.

Our Commitments to You. When you book through Hellamaid, you can expect: (a) a cleaning professional who has passed our background check and onboarding process; (b) a clear scope of work based on the package you selected; (c) a 48-hour re-clean guarantee for areas not cleaned to standard, as described in the Reporting Concerns section above; and (d) a damage claims process for incidents caused by our cleaning professionals during service, as described in the Damage Claims section above, subject to the limitations and caps set out in this Agreement.

Limits of Our Responsibility. Hellamaid’s responsibility is limited to the cleaning services described in your booking and the remedies expressly set out in this Agreement. The Company is not responsible for, and disclaims all liability arising from: (i) acts of cleaning professionals that fall outside the scope of the booked service, including any criminal act, intentional misconduct, or conduct unrelated to cleaning; (ii) loss of, or damage to, valuables that were not secured in accordance with the Property Conditions section above; (iii) pre-existing damage, wear, or conditions in the property; (iv) damage caused by required cleaning products being applied as directed to surfaces the customer has not disclosed as sensitive; or (v) any matter for which liability is otherwise excluded or limited under this Agreement. In the event of suspected criminal conduct by a cleaning professional, Hellamaid will cooperate with law enforcement and conduct an internal investigation, but the criminal act itself is the responsibility of the individual involved.

Insurance. Hellamaid maintains commercial general liability insurance covering the operations described in this Agreement. Details of coverage limits and claim procedures are available on request. [CONFIRM WITH BROKER BEFORE PUBLISHING — see note below.]

To report a concern, file a damage claim, or request information about our coverage, please contact us at https://hellamaid.ca/contact-us.

Representations and Warranties

By using the Service or Site, you expressly represent and warrant that you are legally entitled to enter this Agreement. If you reside in a jurisdiction which restricts the use of the Service because of age, or restricts the ability to enter into agreements such as this one due to age, you must abide by such age limits and you must not use the Software and Service. The Service and Software is not available to children (persons under the age of 18) or others who are not capable of entering into binding contracts. By using the Software or Service, you represent and warrant that you are at least 18 years old and otherwise capable of entering into binding contracts. You further represent and warrant that you have the right, authority, and capacity to enter into this Agreement and to abide by its terms. Your participation in using the Service is for your sole, personal use. You may not authorize others to use your user status, and you may not assign or otherwise transfer your user account to any other person or entity. When using the Software or Service you agree to comply with all applicable laws from the country, province, state, and city in which you are present while using the Software or Service.

You may only access the Site using authorized means. It is your responsibility to ensure you download the correct Software for your device. The Company is not liable if you do not have a compatible handset or if you have downloaded the wrong version of the Software for your handset.

Acceptable Use

By using the Software or the Service, you agree that:

You will only use the Service or Software for lawful purposes; you will not use the Service for sending or storing any unlawful material or for fraudulent purposes. You will not use the Service or Software to cause nuisance, annoyance, or inconvenience. You will not impair the proper operation of the network. You will not try to harm the Service or Software in any way. You will not copy or distribute the Site or other content without written permission from the Company. You will only use the Site for your own use and will not resell it to a third party. You will keep secure and confidential your account password or any identification provided to you which allows access to the Site. You will provide us with whatever proof of identity the Company may reasonably request. You will only use an access point or data account which you are authorized to use.

Non-Solicitation of Cleaners

We invest significant time and resources into recruiting, vetting, training, and managing our cleaning partners. By using the Service, you agree not to independently hire, contract, or engage any current or former Hellamaid cleaning partner — whether for residential cleaning, commercial cleaning, or any other domestic service — outside of the Hellamaid platform, for a period of 24 months following that cleaner’s most recent assignment to your home. If you wish to hire a Hellamaid cleaner directly, a one-time referral fee of three thousand dollars ($3,000) CAD applies. This amount is due in full immediately upon personal employment of the cleaner, regardless of whether you use them for a recurring or one-time service. This clause survives termination of your account and of this Agreement.

License Grant & Restrictions

The Company hereby grants you a non-exclusive, non-transferable right to use the Software and Service, solely for your own personal, non-commercial purposes, subject to the terms and conditions of this Agreement. All rights not expressly granted to you are reserved by the Company and its licensors.

You shall not (i) license, sublicense, sell, resell, transfer, assign, distribute, or otherwise commercially exploit or make available to any third party the Service or the Software in any way; (ii) modify or make derivative works based upon the Service or the Software; (iii) create Internet “links” to the Service or “frame” or “mirror” any Software on any other server or wireless or Internet-based device; (iv) reverse engineer the Software; (v) access the Software in order to (a) build a competitive product or service, (b) build a product using similar ideas, features, functions, or graphics of the Service or Software, or (c) copy any ideas, features, functions, or graphics of the Service or Software; or (vi) launch an automated program or script, including web spiders, crawlers, robots, ants, indexers, bots, viruses, or worms, or any program which may make multiple server requests per second or unduly burden or hinder the operation or performance of the Service or Software.

You may use the Software and Service only for your personal, non-commercial purposes and shall not: (i) send spam or otherwise duplicative or unsolicited messages in violation of applicable laws; (ii) send or store infringing, obscene, threatening, libelous, or otherwise unlawful or tortious material, including material harmful to children or that violates third-party privacy rights; (iii) send or store material containing software viruses, worms, Trojan horses, or other harmful computer code, files, scripts, agents, or programs; (iv) interfere with or disrupt the integrity or performance of the Software or Service or the data contained therein; or (v) attempt to gain unauthorized access to the Software or Service or its related systems or networks.

Payment Terms

Any fees which the Company may charge you for the Software or Service are due immediately upon completion of your cleaning.

Pre-Authorization Hold. Please note that a pre-authorization hold will be placed on your card approximately 24 hours prior to your scheduled service. This is to verify the payment method and secure the booking. Kindly be advised that this is not a final charge. The amount will only be captured and processed after the service has been successfully completed.

If the pre-authorization fails (e.g., insufficient funds, expired card, declined transaction), we reserve the right to cancel or reschedule your appointment. You are responsible for ensuring the payment method on file is valid and has sufficient available credit to cover the pre-authorization.

Refunds. Refunds may only be applied at the discretion of our Customer Service team and are applied regardless of your decision to terminate your usage, the Company’s decision to terminate your usage, disruption caused to our Software or Service (whether planned, accidental, or intentional), or any other reason. Our standard remedy for service concerns reported within 48 hours is a complimentary re-clean of the affected areas; cash refunds are issued only when a re-clean is not feasible.

Tipping. Tips are optional and entirely at your discretion. When provided through our platform, 100% of the tip goes to your cleaner. Tipping is not a substitute for raising service concerns with our team and does not affect your eligibility for re-cleans, refunds, or other remedies under this Agreement.

Chargebacks. If you have a billing concern, please contact us at https://hellamaid.ca/contact-us before initiating a chargeback with your card issuer. We work in good faith to resolve all billing disputes directly. Chargebacks initiated without first contacting us, or chargebacks the Company reasonably determines to be without merit, may be contested with full documentation including service records, communications, photographs, and pre-authorization records.

Cancellations, Rescheduling, and Lockouts

Cancellations and Rescheduling. We require at least 24 hours’ notice for cancellations or rescheduling of any cleaning appointment. Cancellations or reschedules made with less than 24 hours’ notice will incur a forty-five dollar ($45) CAD fee, charged to the payment method on file. This policy ensures that our cleaners are compensated for reserved time slots that cannot be filled on short notice.

Lockouts and No-Access. If our cleaners arrive at the property at the scheduled time and are unable to access the home — including due to no one being present to grant access, an incorrect or non-functioning access code or key, an obstructed entrance, or refusal of entry by the occupant — a lockout fee equal to the greater of seventy-five dollars ($75) CAD or 50% of the booked service total will be charged to the payment method on file. Cleaners will wait at the property for a maximum of 20 minutes before departing.

Recurring Service Cancellation. Recurring service plans (weekly, bi-weekly, every four weeks, monthly) may be paused or cancelled at any time with at least seven (7) days’ notice before the next scheduled service. Cancellations made with less than seven days’ notice will be treated as a same-day cancellation of the next scheduled appointment and the standard $45 fee will apply.

Promotional Pricing. Discounts tied to a recurring frequency are conditional on completing a minimum number of services. Cancelling a recurring plan before the minimum is met may result in a retroactive adjustment of prior invoices to the one-time service rate, charged to the payment method on file.

Pricing and Promotional Offers

The Company reserves the right to determine final prevailing pricing. Pricing information published on the website may not reflect the prevailing pricing.

The Company may, at its sole discretion, make promotional offers with different features and rates to any of our customers. These promotional offers, unless made to you, shall have no bearing on your offer or contract. Promotional codes may be limited to new customers, single use, or specific service types. The Company may change the fees for our Service as we deem necessary for our business. We encourage you to check back at our website periodically for current pricing.

For recurring clients, rate increases will be communicated by email at least 14 days before the new rate takes effect. Continued service after the effective date constitutes acceptance of the new rate.

Communications Consent (Email and SMS)

By providing your email address and phone number when booking, you expressly consent to receive transactional communications from Hellamaid related to your booking, including booking confirmations, reminders, schedule changes, cleaner arrival notifications, payment receipts, and service follow-ups, by email and by SMS text message.

You may also opt in to receive promotional and marketing communications. You may withdraw consent for promotional messages at any time by clicking “unsubscribe” in any email, replying STOP to any SMS, or contacting us at https://hellamaid.ca/contact-us. Withdrawal of consent for promotional messages does not affect transactional communications necessary to deliver your booked service.

This consent is provided in compliance with Canada’s Anti-Spam Legislation (CASL) and applicable telecommunications regulations. Standard message and data rates may apply to SMS communications.

Intellectual Property Ownership

The Company alone (and its licensors, where applicable) shall own all right, title, and interest, including all related intellectual property rights, in and to the Software and the Service. To the extent you provide any suggestions, ideas, enhancement requests, feedback, recommendations, or other information regarding the Service or Software, you hereby assign to the Company all right, title, and interest thereto. This Agreement is not a sale and does not convey to you any rights of ownership in or related to the Software, the Service, or any intellectual property rights owned by the Company. The Company name, the Hellamaid logo, and the product names associated with the Software and Service are trademarks of the Company or third parties, and no right or license is granted to use them.

Termination

The Company reserves the right to (i) modify or discontinue, temporarily or permanently, the Service (or any part thereof) and (ii) refuse any and all current and future use of the Service, suspend or terminate your account (or any part thereof), or use of the Service, for any reason, including if the Company believes that you have violated this Agreement. The Company shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service. The Company will use good faith efforts to contact you to warn you prior to suspension or termination of your account by the Company.

Force Majeure

Neither party will be liable for any delay or failure to perform under this Agreement (other than payment obligations) due to causes beyond reasonable control, including acts of God, severe weather, pandemics, epidemics, public health orders, government actions, civil unrest, fire, flood, earthquake, labour disputes, utility failures, or telecommunications failures. The Company will make commercially reasonable efforts to reschedule any service affected by such an event.

Disclaimer of Warranties

THE COMPANY MAKES NO REPRESENTATION, WARRANTY, OR GUARANTY AS TO THE RELIABILITY, TIMELINESS, AVAILABILITY, ACCURACY, OR COMPLETENESS OF THE SOFTWARE OR THE SITE. THE COMPANY DOES NOT REPRESENT OR WARRANT THAT (A) THE USE OF THE SITE OR SOFTWARE WILL BE SECURE, TIMELY, UNINTERRUPTED, OR ERROR-FREE OR OPERATE IN COMBINATION WITH ANY OTHER HARDWARE, SOFTWARE, SYSTEM, OR DATA; (B) ANY STORED DATA WILL BE ACCURATE OR RELIABLE; (C) ERRORS OR DEFECTS IN THE SOFTWARE WILL BE CORRECTED; OR (D) THE SERVERS THAT MAKE THE SITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE SOFTWARE AND SITE ARE PROVIDED TO YOU STRICTLY ON AN “AS IS” BASIS. ALL CONDITIONS, REPRESENTATIONS, AND WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, ARE HEREBY DISCLAIMED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EXCEPT WITH RESPECT TO THE EXPRESS COMMITMENTS SET OUT IN THE OUR SERVICE MODEL SECTION ABOVE AND THE DAMAGE CLAIMS AND REPORTING CONCERNS SECTIONS UNDER SERVICE SCOPE AND CONDITIONS. YOU ACKNOWLEDGE AND AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE SOFTWARE AND SITE REMAINS SOLELY WITH YOU, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

Network Delays

THE COMPANY’S SERVICE AND SOFTWARE MAY BE SUBJECT TO LIMITATIONS, DELAYS, AND OTHER PROBLEMS INHERENT IN THE USE OF THE INTERNET, TELECOMMUNICATIONS NETWORKS, AND ELECTRONIC COMMUNICATIONS. THE COMPANY IS NOT RESPONSIBLE FOR ANY DELAYS, DELIVERY FAILURES, OR OTHER DAMAGE RESULTING FROM SUCH PROBLEMS.

Limitation of Liability

IN NO EVENT SHALL THE COMPANY’S AGGREGATE LIABILITY EXCEED THE AMOUNTS ACTUALLY PAID BY AND/OR DUE FROM YOU IN THE SIX (6) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO SUCH CLAIM. IN NO EVENT SHALL THE COMPANY AND/OR ITS LICENSORS BE LIABLE TO ANYONE FOR ANY INDIRECT, PUNITIVE, SPECIAL, EXEMPLARY, INCIDENTAL, CONSEQUENTIAL, OR OTHER DAMAGES OF ANY TYPE OR KIND (INCLUDING PERSONAL INJURY, LOSS OF DATA, REVENUE, PROFITS, USE, OR OTHER ECONOMIC ADVANTAGE). THE COMPANY AND/OR ITS LICENSORS SHALL NOT BE LIABLE FOR ANY LOSS, DAMAGE, OR INJURY WHICH MAY BE INCURRED BY YOU, INCLUDING LOSS, DAMAGE, OR INJURY ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, THE SERVICE OR SOFTWARE, INCLUDING THE USE OR INABILITY TO USE THE SERVICE OR SOFTWARE, ANY RELIANCE PLACED BY YOU ON THE COMPLETENESS, ACCURACY, OR EXISTENCE OF ANY ADVERTISING, OR ANY RELATIONSHIP OR TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY SERVICE PROVIDER, ADVERTISER, OR SPONSOR WHOSE ADVERTISING APPEARS ON THE WEBSITE OR IS REFERRED BY THE SERVICE OR SOFTWARE, EVEN IF THE COMPANY AND/OR ITS LICENSORS HAVE BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Governing Law and Dispute Resolution

These Terms of Use and any dispute between you and Hellamaid Cleaning Services shall be governed by the laws of the Province of Ontario without regard to principles of conflicts of law.

BY USING THE SITE OR SERVICES IN ANY WAY, YOU AGREE THAT ANY CLAIM OR CONTROVERSY ARISING OUT OF THE USE OF THE SITE OR SERVICES, OR RELATING TO AN ALLEGED BREACH OF THE TERMS OF USE, SHALL BE SETTLED EXCLUSIVELY BY BINDING ARBITRATION. YOU AGREE TO GIVE UP YOUR RIGHT TO GO TO COURT TO ASSERT OR DEFEND ANY CLAIMS BETWEEN YOU AND HELLAMAID, AND YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION OR OTHER CLASS PROCEEDING. CLAIMS AND CONTROVERSIES MUST BE ARBITRATED ON AN INDIVIDUAL BASIS AND MAY NOT BE CONSOLIDATED WITH ANY OTHER CLAIMS OR CONTROVERSIES. JUDGMENT ON THE ARBITRATION AWARD MAY BE ENTERED IN ANY COURT HAVING JURISDICTION IN GUELPH, ONTARIO. YOU OR HELLAMAID MAY SEEK ANY PRELIMINARY OR INTERIM RELIEF FROM A COURT OF COMPETENT JURISDICTION IN GUELPH, ONTARIO THAT IS NECESSARY TO PROTECT THE RIGHTS OF PROPERTY PENDING THE COMPLETION OF ARBITRATION. ANY PROCEEDING REQUIRED TO ENFORCE THIS ARBITRATION AGREEMENT MAY BE COMMENCED IN ANY COURT OF COMPETENT JURISDICTION. IN THE EVENT THAT THIS AGREEMENT IS HELD TO BE UNENFORCEABLE, ANY LITIGATION AGAINST HELLAMAID MAY BE COMMENCED ONLY IN FEDERAL OR PROVINCIAL COURTS LOCATED IN GUELPH, ONTARIO, AND YOU HEREBY IRREVOCABLY CONSENT TO THE JURISDICTION OF THOSE COURTS FOR SUCH PURPOSES.

Acknowledgement of Risk and Reasonableness

You acknowledge that residential cleaning services involve inherent variability and that no cleaning service can be guaranteed to meet every individual expectation in every instance. The remedies expressly provided in this Agreement — including the 48-hour re-clean guarantee and the damage claims process — are your sole and exclusive remedies for service-related concerns.

NOTHING ON THIS WEBSITE CONSTITUTES, OR IS MEANT TO CONSTITUTE, ADVICE OF ANY KIND. IF YOU REQUIRE ADVICE IN RELATION TO ANY LEGAL, FINANCIAL, OR MEDICAL MATTER, YOU SHOULD CONSULT AN APPROPRIATE PROFESSIONAL.

BY USING THE SERVICE OR SOFTWARE, YOU AGREE THAT THE EXCLUSIONS AND LIMITATIONS OF LIABILITY SET OUT IN THIS AGREEMENT ARE REASONABLE GIVEN THE NATURE AND PRICE OF THE SERVICES PROVIDED. IF YOU DO NOT THINK THEY ARE REASONABLE, YOU MUST NOT USE THE SERVICE OR SOFTWARE.

General

No joint venture, partnership, employment, or agency relationship is created between you and the Company by reason of this Agreement or your use of the Service or Software. The independent contractor relationship between Hellamaid and its cleaning professionals is governed by separate agreements between those parties and is not affected by this Agreement. If any provision of the Agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law. The failure of the Company to enforce any right or provision in this Agreement shall not constitute a waiver of such right or provision unless acknowledged and agreed to by the Company in writing. This Agreement comprises the entire agreement between you and the Company and supersedes all prior or contemporaneous negotiations, discussions, or agreements, whether written or oral, between you and the Company regarding the subject matter contained herein.

Other Parties. You accept that, as a corporation, the Company has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against the Company’s officers or employees in respect of any losses you suffer in connection with the Service or Software. Without prejudice to the foregoing, you agree that the limitations of warranties and liability set out in this Agreement will protect the Company’s officers, employees, agents, subsidiaries, successors, assigns, franchisees, and sub-contractors as well as the Company.

Assignment. You may not assign or transfer this Agreement or any rights or obligations under it without our prior written consent. The Company may assign this Agreement freely, including to any affiliate, franchisee, or successor entity.

Breaches of these Terms. Without prejudice to the Company’s other rights under these Terms, if you breach these Terms in any way, the Company may take such action as it deems appropriate to deal with the breach, including suspending your access to the Service or Software, prohibiting you from accessing the Service or Software, blocking computers using your IP address from accessing the Service or Software, contacting your internet service provider to request that they block your access, and/or bringing court or arbitration proceedings against you.

Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate, disclose, and make use of personal information.

Before or at the time of collecting personal information, we will identify the purposes for which information is being collected. We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law. We will only retain personal information as long as necessary for the fulfillment of those purposes. We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. Personal data should be relevant to the purposes for which it is to be used and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date. We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification. We will make readily available to customers information about our policies and practices relating to the management of personal information. We are committed to conducting our business in accordance with these principles to ensure that the confidentiality of personal information is protected and maintained, in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

A full standalone Privacy Policy is available at https://hellamaid.ca/privacy-policy

If you have any questions about these Terms, please contact us at https://hellamaid.ca/contact-us