TO APPLY: Email your resume to Amy Belicev, GSOF Director of Events, at [email protected].
The Event Operations Coordinator reports to the Director of Events and executes a variety of internal operational and administrative functions to support the Marketing and Events (ME) Team. S/he is responsible for customer service and engagement at all major Global SOF (GSOF) Events.
Location: Remote, with ability to travel up to 10% of the time
Primary Responsibilities: The Coordinator’s primary focus includes:
- Provide Customer Service functions at GSOF’s major events: Special Air Warfare Symposium, Modern Warfare Week, GSOF Symposium Europe, Indo-Pacific Irregular Warfare Symposium, and the GSOF Anniversary Reception
- Oversee exhibit hall operations, coordinate with general service contractor, security, medical, exhibitor appointed contracts, exhibitor service kit development with adherence to booth display rules.
- Tailor the exhibitor experience at the different venues; assist with exhibitor logistics at the venue, working closely as a liaison with vendors and venue personnel.
- Assist with the development of exhibit floor plans.
- Ensure effective communication of show information to exhibitors, including development of exhibitor and sponsor resource center/portal, website information and exhibitor/sponsor communications (email, phone, newsletters, onsite), working with multiple vendors to collect information, timelines, and develop processes.
- Support, if needed, the Sales Manager in prospecting for new sponsorship opportunities / engagement including developing pricing models, specifications and benefits.
- Coordinate sponsor fulfillment in respect to meeting timelines and ensure consistent communication with sponsors regarding deliverables and deadlines and overseeing ordering/production of sponsored items.
- Lead for Global SOF Booth / Presence planning and execution
- Enrich exhibitor ROI through programs such as matchmaking, exhibit hall tours, booth activations, and other methods of engagement
- Lead for planning and coordinating Special and Family events, such as city tours, industry matchmaking, fundraisers, etc.
Desired Qualifications:
- Bachelor’s degree and at least 2 years of meeting and event experience, or 3+ years combined equivalent of work experience and education required
- At least 2 years of experience supporting mid-scale trade shows and events
- Knowledge of information systems, including association databases, customer relationship management, data collection and analysis, and/or formal report development
- Self-motivated and proactive team leader with experience accomplishing prescribed goals with little or no supervision
- Experience handling high-volume, production-based projects, including prioritizing, organizing, and tracking details, effectively managing deadlines and multiple priorities.
- Impeccable attention to detail to ensure that all contractual commitments are met
- Willingness to learn and look for ways to improve processes to achieve greater efficiency in pre, during, and post planning phases. This involves taking the initiative to try new approaches and trusting one’s own professional judgment
- Demonstrate ability to communicate clearly, concisely, and effectively to express information in both written and oral context with internal customers, attendees, team members, and vendors
- Strong writing skills and a proven track record of developing professional and effective communications
- Ability to work remotely with a fast-paced, dynamic team
Desired Software Experience:
- CVENT or similar event management software
- Google Suite, especially Docs, Sheets, and Slides
- Monday.com or similar task management system
- Microsoft Office 365
- Impexium or other Association Management Systems (AMS)