Claims
Why Gray?
Our reputation is built on timely involvement during every phase of an evolving claim, from an on-scene investigation to its resolution. Our resolution specialists are proficient in litigation cost management and innovative solutions in order to bring claims to equitable conclusions.
Customer Experience
With an average of 20 years of experience, our resolution specialists provide exceptional claims handling. Each insured will be paired with a small claims contact team to ensure efficiency and to establish a unique relationship.
Accessibility
The claims team assigned to the insured is available to provide immediate response to questions or concerns at any time, day or night, including weekends and holidays.
Superior Service
Our resolution specialists ensure that they maintain a close relationship with our insureds, earning their trust by providing valuable feedback as claims develop. In addition, we offer regular claims reviews, best practices coaching for claims reporting and risk management, and collaboration with Safety and Risk Management.
Reduced Caseloads
We prioritize smaller caseloads per specialist in order to focus on a more responsive and personalized claim experience. Typically, our caseloads are half that of the industry.
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