1. Introduction

1.1 These Terms & Conditions apply between you, the user of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions), and Graffstudio, the owner and operator of this Website.
Please read these Terms & Conditions carefully, as they affect your legal rights.

1.2 By accessing or using this Website, you agree to comply with and be bound by these Terms & Conditions from the date of your first use.
If you do not agree to these Terms & Conditions, you must stop using the Website immediately.

1.3 In these Terms & Conditions, “User” or “Users” means any third party who accesses the Website and is not either:
(i) employed by Graffstudio and acting in the course of their employment; or
(ii) engaged as a consultant or otherwise providing services to Graffstudio and accessing the Website in connection with the provision of such services.

1.4 You must be at least 18 years of age to use this Website. By using this Website, you confirm and warrant that you are at least 18 years old.

2. Intellectual property and acceptable use

2.1 Unless uploaded by Users, all content included on this Website is the property of Graffstudio, our affiliates or other relevant third parties.
In these Terms & Conditions, “Content” means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software, and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any content uploaded by Users.

2.2 By continuing to use this Website, you acknowledge that such Content is protected by copyright, trade marks, database rights and other intellectual property rights.
Nothing on this Website shall be construed as granting, by implication, estoppel or otherwise, any licence or right to use any trade mark, logo or service mark displayed on the Website without the prior written permission of the relevant owner.

2.3 You may, for your own personal and non-commercial use only:

• 2.3.1 retrieve, display and view the Content on a computer screen.

2.4 You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the prior written permission of Graffstudio.

3. Prohibited use

3.1 You may not use this Website for any of the following purposes:

• 3.1.1 in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable, or in breach of any applicable law, regulation or governmental order;
• 3.1.2 making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner.

4. Registration

4.1 Where registration is required, you must ensure that the details provided by you are accurate, current and complete.

4.2 You must notify us promptly of any changes to the information you provide so that we can communicate with you effectively.

4.3 We may suspend or cancel your registration immediately for reasonable purposes or if you breach these Terms & Conditions.

4.4 You may cancel your registration at any time by informing us in writing using the contact details set out at the end of these Terms & Conditions.
If you do so, you must immediately stop using the Website.
Cancellation or suspension of your registration does not affect any statutory rights you may have.

4.5 Any termination of an agreement relating to social media management services, SEO services, hosting services or domain services requires a minimum notice period of thirty (30) days.
The notice period will begin on the date the termination notice is received by the service provider.

4.6 Any termination notice under clause 4.5 must be submitted in writing by email to: office@graffstudio.com.
Notices submitted in any other form may be treated as invalid.

4.7 Failure to submit a valid termination notice within the applicable notice period may result in the automatic renewal of the relevant service or services for the next contractual period, in accordance with the terms in force at the time of renewal.

4.8 Termination of domain or hosting services does not release the customer from any outstanding payment obligations, nor does it guarantee the availability, retention or recoverability of any domain name following expiration or termination.

5. Links to other websites

5.1 This Website may contain links to other websites. Unless expressly stated, such websites are not under the control of Graffstudio or our affiliates.

5.2 We accept no responsibility for the content of such websites and disclaim liability for any loss or damage arising from their use.

5.3 The inclusion of a link to another website on this Website does not imply any endorsement of that website or of those controlling it.

6. Privacy and cookies

6.1 Use of this Website is also governed by our Privacy Policy and Cookies Policy, which are incorporated into these Terms & Conditions by reference.
To view them, please visit:
https://graffstudio.com/privacy-policy/.

7. Availability of the Website and disclaimers

7.1 Any online facilities, tools, services or information that Graffstudio makes available through the Website (the “Service”) are provided on an “as is” and “as available” basis.

7.2 We make no warranty that the Service will be free from defects or faults. To the fullest extent permitted by law, we exclude all implied warranties,
including those relating to fitness for a particular purpose, accuracy, compatibility and satisfactory quality.

7.3 Graffstudio is under no obligation to update information on the Website.

7.4 While Graffstudio uses reasonable endeavours to ensure that the Website is secure and free from errors, viruses and other malware,
we give no warranty or guarantee in that regard and all Users are responsible for their own internet security, devices and data.

7.5 Graffstudio accepts no liability for any disruption or non-availability of the Website.

7.6 Graffstudio reserves the right to alter, suspend or discontinue any part of the Website, including any products or services available through it.
These Terms & Conditions shall continue to apply to any modified version of the Website unless expressly stated otherwise.

8. Limitation of liability

8.1 Nothing in these Terms & Conditions shall limit or exclude liability for:

• 8.1.1 death or personal injury caused by negligence;
• 8.1.2 fraud or fraudulent misrepresentation; or
• 8.1.3 any liability which cannot lawfully be limited or excluded.

8.2 We shall not be liable for any losses arising from events beyond our reasonable control.

8.3 To the fullest extent permitted by law, Graffstudio shall not be liable for:

• 8.3.1 any business losses, including loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities;
• 8.3.2 loss of or corruption to any data, database or software; or
• 8.3.3 any special, indirect or consequential loss or damage.

9. General

9.1 You may not transfer your rights under these Terms & Conditions to any other person. We may transfer our rights where we reasonably believe that doing so will not adversely affect your rights.

9.2 We may amend these Terms & Conditions from time to time. Any revised version will apply to the Website from the date of publication. You should check this page regularly to ensure you are familiar with the current version.

9.3 These Terms & Conditions, together with the Privacy Policy and Cookies Policy, constitute the entire agreement between the parties in relation to their subject matter and supersede all prior discussions, arrangements or agreements.

9.4 The Contracts (Rights of Third Parties) Act 1999 shall not apply to these Terms & Conditions and no third party shall have any right to enforce or rely on any provision of them.

9.5 If any court or competent authority finds that any provision of these Terms & Conditions, or part of any provision, is invalid, unlawful or unenforceable, that provision or part-provision shall be deemed deleted to the extent necessary, and the validity and enforceability of the remaining provisions shall not be affected.

9.6 No failure or delay by a party in exercising any right or remedy shall constitute a waiver of that or any other right or remedy.

9.7 These Terms & Conditions and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them
shall be governed by and construed in accordance with the law of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction.

10. Vehicle wrapping

10.1 Scope
This section governs the production and installation of vehicle graphics, including cut vinyl and printed wraps.

10.2 Substrate and preparation
The Client is responsible for presenting the vehicle clean and, where required, chemically decontaminated if a showroom-level finish is expected.
The presence of microscopic tar, asphalt residue or other contamination may result in local elevations, minor edge irregularities or slight silvering beneath the film.
This is a characteristic of the substrate and not an installation defect.
Advanced decontamination will only be carried out where separately ordered and quoted for.

10.3 Visualisation (proof) and approval
Any supplied visualisation is illustrative and primarily intended to show layout, placement, proportions and the selected production method.
It is viewed on-screen in RGB, whereas production is carried out in CMYK on physical media, and colour variation may therefore occur.
The finished result may also vary slightly due to vehicle geometry, contours, seams, material batch differences, lighting and environmental conditions.

10.4 Client-supplied artwork
The Client should provide press-ready AI, PDF/X-4 (CMYK) or SVG (RGB) files, with no masks or clipping paths and an artboard fitted to the artwork.
Where technical issues are present, including problematic EPS files, global clipping masks or RGB gradients, Graffstudio may adapt the file as required for safe production.

10.5 Gradients and technology choice
Gradients cannot be reproduced in cut vinyl.
Printed wraps may display banding and colour variation across panel seams.
Where gradients are to be retained, suitable master files are required.
A colour proof may be provided on request.

10.6 Small details and durability
Very small details may be incorporated into a larger shape in order to minimise seams and improve durability, particularly in Scandinavian and Northern European climate conditions, including fluctuations in temperature, moisture, road salt and frequent washing.

10.7 Installation tolerances and quality assessment
Micro air pockets of up to 2 mm in air-release films are normal and will usually dissipate naturally within 7 to 14 days following installation and post-cure.
Immediate piercing is not recommended.
Quality shall be assessed at a viewing distance of approximately 1 to 2 metres in daylight, and minor deviations within normal industry tolerance shall be regarded as acceptable.

10.8 Aftercare
Vehicles should not be washed for 72 hours after installation.
For pressure washing, a minimum distance of 50 cm should be maintained and the jet should not be directed at edges or seams.

10.9 Warranty and liability
Warranty covers material and installation defects only.
It does not cover normal wear and tear, environmental or mechanical impact, including salt, frost or impact damage, or issues arising from the underlying substrate.
Graffstudio is not responsible for colour differences arising from Client-supplied files.

10.10 Claims
Claims must be submitted in writing after the post-cure period referred to in clause 10.7.
Claims arising from unsuitable artwork, inadequate surface preparation or failure to follow aftercare instructions may be rejected.

11. DNS management

11.1 Scope
To improve service security and operational stability, Graffstudio may restrict client-side editing of certain DNS records within any control panel, including cPanel, for domains hosted under Graffstudio hosting services.

11.2 Effective date and covered records
From 1 January 2026, DNS records that are critical to website and email operation, including A, CNAME and MX records, may be managed exclusively by Graffstudio and may not be available for self-editing by the Client.

11.3 Rationale and risk
The records referred to above directly affect website and email routing.
Unauthorised, accidental or incorrect changes may lead to service interruption, SSL certificate issues, degradation of domain reputation, including spam or phishing classification, and possible traffic interception risks.

11.4 What remains available to the Client
The Client may retain access to certain email-related settings and authentication mechanisms, including SPF, DKIM and DMARC, and to other hosting features, unless restricted elsewhere in these Terms & Conditions or by separate written agreement.

11.5 Requesting DNS changes
Requests to change records covered by clause 11.2 must be submitted by email to
helpdesk@graffstudio.com
and should include the record type, host or name (where applicable), value or content, and TTL.
Graffstudio aims to implement such changes within 48 hours of receipt and will confirm when they have been completed.

12. Graffstudio details

Graffstudio is a company incorporated in England and Wales and operates the Website
www.graffstudio.com, www.graffstudio.se..

Registered address
89 Marina View
Tyne and Wear
NE31 1RY
Email: office@graffstudio.com

D-U-N-S Number
228244098

Bank details
Bank name: Barclays Bank
Sort Code: 20-62-09
Account Number: 63686051

International banking details
IBAN: GB02 BUKB 20620963686051
SWIFT / BIC: BUKBGB22