Quick returns with InPost Lockers

No printing is required at home or when dropping off your return. Simply scan your code, place the parcel in the locker and close the door.

Return an item in five easy steps:

1. Complete the returns form and select the reason that best explains why you are returning the item. If you no longer have the original form, please include a printed copy of your order confirmation or a note showing your order number and contact details.

2. Visit the InPost Returns Portal to begin your return.

3. Enter your email address and order reference to create a QR code.

4. Scan the QR code from your phone at your chosen InPost locker. Place the parcel inside and close the door. The courier will add the return label during collection.

5. Once your item has arrived back with us, we aim to process your refund within 7 to 10 working days. We will email you when this has been completed.

Subject to the exclusions listed below, Golfbase will accept eligible returns within 60 days of delivery. Refunds will be credited to the original payment card or PayPal account.

All items must be returned in a fully resellable condition with the original product tags attached. Please take care when trying on or inspecting anything that may need to be returned. We reserve the right to refuse a refund where an item is damaged, marked, incomplete or otherwise unsuitable for resale.

If an item cannot be accepted and needs to be sent back to you, you may be responsible for the delivery cost.

Returns may take slightly longer to process during busy periods, including bank holidays and Christmas. Our team will work to process them as quickly as possible, and we appreciate your patience.

Return an item in five easy steps:

1. Complete the returns form and select the reason that best explains why you are returning the item. If you no longer have the original form, please include a printed copy of your order confirmation or a note showing your order number and contact details.

2. Visit the Royal Mail Returns webpage to create and print your return label. If you do not have access to a printer, Royal Mail will email you a QR code that can be scanned at a participating Post Office, where the label can be printed for you.

We recommend using a laptop or desktop computer where possible, as the return website may be easier to use on a larger screen.

3. Place the completed returns form inside your parcel and take it to your local Post Office.

4. Ask for proof of postage and keep it until your return has been processed. Without proof of postage, we may be unable to assist if the parcel is lost before reaching us.

5. Once your item has arrived back with us, we aim to process your refund within 7 to 10 working days. We will email you when this has been completed.

Subject to the exclusions listed below, Golfbase will accept eligible returns within 60 days of delivery. Refunds will be credited to the original payment card or PayPal account.

All items must be returned in a fully resellable condition with the original product tags attached. Please take care when trying on or inspecting anything that may need to be returned. We reserve the right to refuse a refund where an item is damaged, marked, incomplete or otherwise unsuitable for resale.

If an item cannot be accepted and needs to be sent back to you, you may be responsible for the delivery cost.

Returns may take slightly longer to process during busy periods, including bank holidays and Christmas. Our team will work to process them as quickly as possible, and we appreciate your patience.

If you are in the UK and cannot use one of our free return services, or you are returning an order from outside the UK, please send your parcel to:

Golfbase
Unit B1, Chaucer Business Park
Dittons Road
Polegate
East Sussex
BN26 6JF
United Kingdom

Customers returning an order from outside the UK are responsible for the return delivery cost. Please include the returns form supplied with your order, a copy of your order confirmation, or a note showing your order number and contact details.

Return delivery costs will only be refunded where we have sent an incorrect item or the product has developed a confirmed fault.

Golfbase cannot accept responsibility for a return until it has been delivered to and received by our team. We recommend using a tracked service and retaining proof of postage.

Our free UK return service is available for parcels weighing less than 20kg and measuring no more than 61cm long, 46cm wide and 46cm deep.

Items that exceed these limits are excluded from the free return service.

Due to their size or weight, we are unable to provide free returns for the following:

• Golf bags.
• Umbrellas.
• Manual and electric golf trolleys.

For product safety, hygiene and licensing reasons, certain items cannot be returned for an exchange or refund.

• Multipacks of socks that have been opened or separated.
• Face masks and face coverings, in line with our health and hygiene policy. Please check the size carefully before purchasing.
• Multipacks of gloves that have been opened or separated.
• Socks or thermal first layers that have been worn or removed from their original packaging.
• Personal garments worn directly against the body, in line with our health and hygiene policy. Please check the size carefully before purchasing.
• Devices where the manufacturer's warranty has already been registered or extra software has been installed.
• Sealed blister packaging that has been opened.

We are sorry that your item has developed a fault. Please return it to:

Golfbase
Unit B1, Chaucer Business Park
Dittons Road
Polegate
East Sussex
BN26 6JF
United Kingdom

UK customers can use our free Royal Mail return service. Please include the returns form supplied with your order, a copy of your order confirmation, or a note showing your order number and contact details.

If clothing or footwear develops a confirmed fault within six months of purchase, you may be entitled to a refund or replacement, depending on the circumstances and applicable consumer law.

Where a confirmed fault is reported more than six months after purchase, we will review the item and may offer a replacement, account credit or a reasonable partial refund, depending on its age, condition and expected use.

A replacement item does not begin a new warranty period. It remains covered until the original warranty period ends, unless applicable law or the manufacturer provides otherwise.