BUILD, CONNECT, AND EXTEND YOUR CX TECHNOLOGY STACK
Your CX tools work best when they work together.
Envoy’s engineers design and build custom apps and integrations that connect your systems, automate workflows, and keep your customer data in sync—so your AI and agents have the full picture.
Whether it’s migrating data, developing a new extension, or integrating platforms like Zendesk, Intercom, or Gladly, we make your stack smarter and more scalable.
APP DEVELOPMENT & INTEGRATION
We align every build and integration with your CX goals — optimizing what you already have while laying the groundwork for what’s next.
Technologies we know,
inside & out
Custom development for
delightful experiences
Choose use to develop custom employee and customer experiences!
Technical expertise you can trust
With hundreds of custom applications to our credit, we know how to build what you need. Nothing pointless or puzzling; just purpose-built tech.
Full value on your terms
You don’t have to settle for out-of-the box technology. We’ll customize the technology you have to turn it into the technology you need.
Customized experience
We know how to customize software to work the way your users need it to work. Sure, workflows need to adapt sometimes – but so does tech.
Don’t take our
word for it
Envoy is the best vendor I've worked with! Their patience and professionalism were much appreciated.
Director, Contact Center & HR Administration
Your guide for a customer
experience that delights & delivers
Starting with CX technology
We often hear that we know customer experience tools better than vendors.
Optimizing your CX tech stack
Because we architect CX programs all day, customer results speak for themselves.
Confidently harnessing AI for CX
We execute roadmaps that impact the business while retooling people, process, and tech.
Choreographing the customer journey
Envoy clients transform CX from a cost center to a major competitive advantage.
Quick thoughts for
better results
How to Monetize Customer Support Without Alienating Customers
The case for transforming support into a revenue driver is compelling. But execution is where most organizations stumble. The question isn’t whether to monetize support—it’s how to structure it so customers see value, not a cash grab. Here’s the framework that’s working for B2B organizations ready to make the shift. The Golden Rule: Keep Baseline […]
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The Support-Revenue Pivot: Why Your Support Team Should Be Driving Revenue
For years, customer support has been viewed as a necessary cost center—something you fund because you have to, not because it drives revenue. But that mindset is becoming obsolete. As AI and automation take over low-level interactions, B2B organizations face a critical question: If technology can handle basic support for free, what role should human […]
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Top Retail Takeaways from Every Zendesk Article on Holiday CX
What went wrong during the last holiday season (and how can we avoid it this year)? Top retailers across organizations of all sizes are asking this question right now. (They’re also prioritizing transformation projects to update their tech stacks, systems, and operations across three core areas, as they prepare for Black Friday and the holiday […]
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