🎓 Computer Science Student at University of Colorado Denver (Expected Graduation: May 2027)
💻 IT DevOps Technician & Help Desk Assistant with expertise in system administration, network monitoring, and technical support

07/2023 - 01/2025

• Managed print services by setting up and maintaining Papercut solutions on printers.
• Configured and deployed Virtual Desktop Infrastructure (VDI) using VMware and maintained physical thin clients across campus.
• Monitored network infrastructure using Cisco Meraki, including performing data analysis via the Meraki API.
• Managed Jira ticketing system operations with kiosk setups and API integrations.
• Handled Active Directory account management and shared folder permission setups.

02/2022 - 07/2023

• Provided technical support to staff, students, and faculty both remotely and in-person.
• Conducted user account lookups and managed password resets in Active Directory.
• Troubleshot and resolved Office 365 application issues to ensure seamless functionality.
• Managed device imaging using SCCM and configured Windows environments.
• Maintained classroom technology infrastructure and handled first-line support through departmental tickets.

Transfer, Associate of Science
09/2022 - 01/2024

Bachelor, Computer Science
01/2024 - Expected Graduation: May 2026

• Customer Services: Windows, iOS, macOS
• Programming: Python, C++
• Tools & Technologies: VMware, Cisco Meraki, Jira, Active Directory, SCCM
• Additional Skills: API Integration, Data Analysis, Problem Solving, Chinese

Feel free to reach out via email at qmjas022@gmail.com or connect with me on LinkedIn. For more projects and contributions, check out my GitHub.

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