Steps to reproduce:

1. download and install geekbench
2. open the application and try to press alt to access the ribbon

Actual behavior:

NVDA will not read the program and will not read options in ribbon. Jaws is able to work with the application. The following errors generate in log

ERROR - core.CorePump.Notify (04:18:35.343) - MainThread (5648):
errors in this core pump cycle
Traceback (most recent call last):
File "core.pyc", line 837, in Notify
File "IAccessibleHandler_init_.pyc", line 1063, in pumpAll
File "IAccessibleHandler_init_.pyc", line 725, in processFocusWinEvent
File "IAccessibleHandler_init_.pyc", line 560, in winEventToNVDAEvent
File "UIAHandler_init_.pyc", line 1242, in isUIAWindow
File "UIAHandler_init_.pyc", line 1147, in isUIAWindowHelper
File "baseObject.pyc", line 41, in get
File "appModuleHandler.pyc", line 526, in get_productName
File "appModuleHandler.pyc", line 521, in setProductInfo
File "appModuleHandler.pyc", line 480, in getExecutableFileInfo
File "fileUtils.pyc", line 67, in funcWrapper
File "fileUtils.pyc", line 82, in getFileVersionInfo
RuntimeError: No version information
ERROR - core.CorePump.Notify (04:18:35.354) - MainThread (5648):
errors in this core pump cycle
Traceback (most recent call last):
File "core.pyc", line 837, in Notify
File "IAccessibleHandler_init.pyc", line 1063, in pumpAll
File "IAccessibleHandler_init.pyc", line 725, in processFocusWinEvent
File "IAccessibleHandler_init.pyc", line 560, in winEventToNVDAEvent
File "UIAHandler_init.pyc", line 1242, in isUIAWindow
File "UIAHandler_init_.pyc", line 1147, in isUIAWindowHelper
File "baseObject.pyc", line 41, in get
File "appModuleHandler.pyc", line 526, in get_productName
File "appModuleHandler.pyc", line 521, in setProductInfo
File "appModuleHandler.pyc", line 480, in getExecutableFileInfo
File "fileUtils.pyc", line 67, in funcWrapper
File "fileUtils.pyc", line 82, in getFileVersionInfo
RuntimeError: No version information
ERROR - comtypes.comobject.call_without_this (04:18:35.364) - Dummy-5 (2776):
Exception in IUIAutomationFocusChangedEventHandler.HandleFocusChangedEvent implementation:
Traceback (most recent call last):
File "comtypes_comobject.pyc", line 154, in call_without_this
File "UIAHandler_init.pyc", line 843, in IUIAutomationFocusChangedEventHandler_HandleFocusChangedEvent
File "UIAHandler_init.pyc", line 1399, in isNativeUIAElement
File "UIAHandler_init.pyc", line 1242, in isUIAWindow
File "UIAHandler_init.pyc", line 1147, in isUIAWindowHelper
File "baseObject.pyc", line 41, in get
File "appModuleHandler.pyc", line 526, in get_productName
File "appModuleHandler.pyc", line 521, in setProductInfo
File "appModuleHandler.pyc", line 480, in getExecutableFileInfo
File "fileUtils.pyc", line 67, in funcWrapper
File "fileUtils.pyc", line 82, in getFileVersionInfo
RuntimeError: No version information
ERROR - core.CorePump.Notify (04:18:35.372) - MainThread (5648):
errors in this core pump cycle
Traceback (most recent call last):
File "core.pyc", line 837, in Notify
File "IAccessibleHandler_init.pyc", line 1059, in pumpAll
File "IAccessibleHandler_init.pyc", line 650, in processGenericWinEvent
File "IAccessibleHandler_init.pyc", line 560, in winEventToNVDAEvent
File "UIAHandler_init.pyc", line 1242, in isUIAWindow
File "UIAHandler_init.pyc", line 1147, in _isUIAWindowHelper
File "baseObject.pyc", line 41, in get
File "appModuleHandler.pyc", line 526, in _get_productName
File "appModuleHandler.pyc", line 521, in _setProductInfo
File "appModuleHandler.pyc", line 480, in _getExecutableFileInfo
File "fileUtils.pyc", line 67, in funcWrapper
File "fileUtils.pyc", line 82, in getFileVersionInfo
RuntimeError: No version information

Expected behavior:

NVDA reads the program and reads options in ribbon

NVDA logs, crash dumps and other attachments:

System configuration

NVDA installed/portable/running from source:

installed

NVDA version:

NVDA version alpha-31229,74a19985

Windows version:

windows 11 23h2 (OS Build 22631.3235)

Name and version of other software in use when reproducing the issue:

Geekbench 6

Other information about your system:

Other questions

Does the issue still occur after restarting your computer?

yes

Have you tried any other versions of NVDA? If so, please report their behaviors.

no

If NVDA add-ons are disabled, is your problem still occurring?

yes

Does the issue still occur after you run the COM Registration Fixing Tool in NVDA's tools menu?

yes