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In some cases, downloading add-ons from the add-on store and performing installation will not install successfully. #15796

@cary-rowen

Description

@cary-rowen

Steps to reproduce:

  1. In the Available Add-ons tab, select an add-on to install
  2. Wait for the add-on download to complete
  3. Press ESC.
  4. NVDA asks if you want to install it, click Y.

Actual behavior:

Show "Installing", No matter how long you wait, nothing will change.

Expected behavior:

Execute the add-on installation process and restart.

NVDA logs, crash dumps and other attachments:

DEBUG - gui._addonStoreGui.viewModels.addonList.AddonListItemVM.status (11:31:44.751) - MainThread (10780):
addon status change: NVDACNMirror-stable: status: AvailableAddonStatus.INSTALLING
DEBUG - gui._addonStoreGui.viewModels.store.AddonStoreVM._doInstall (11:31:44.751) - MainThread (10780):
NVDACNMirror-stable status: AvailableAddonStatus.INSTALLING
ERROR - unhandled exception (11:31:44.751) - MainThread (10780):
Traceback (most recent call last):
  File "gui\_addonStoreGui\controls\storeDialog.pyc", line 246, in onClose
  File "gui\_addonStoreGui\viewModels\store.pyc", line 356, in installPending
  File "gui\_addonStoreGui\viewModels\store.pyc", line 366, in _doInstall
  File "_addonStore\install.pyc", line 84, in installAddon
  File "_addonStore\install.pyc", line 39, in _getAddonBundleToInstallIfValid
  File "addonHandler\__init__.pyc", line 793, in __init__
  File "zipfile.pyc", line 1240, in __init__
FileNotFoundError: [Errno 2] No such file or directory: 'C:\\Users\\cary\\AppData\\Roaming\\nvda\\addonStore\\_dl\\NVDACNMirror-0.5.2.nvda-addon'
DEBUG - gui._addonStoreGui.viewModels.addonList.AddonListVM._itemDataUpdated (11:31:44.761) - MainThread (10780):
Item updated: AddonListItemVM: NVDACNMirror-stable, AvailableAddonStatus.INSTALLING
DEBUG - gui._addonStoreGui.viewModels.addonList.AddonListVM._itemDataUpdated (11:31:44.761) - MainThread (10780):
Notifying of update
DEBUG - gui._addonStoreGui.controls.addonList.AddonVirtualList._itemDataUpdated (11:31:44.797) - MainThread (10780):
index: 55
IO - inputCore.InputManager.executeGesture (11:31:45.090) - winInputHook (10580):
Input: kb(laptop):tab
IO - tones.beep (11:31:45.744) - MainThread (10780):
Beep at pitch 440, for 40 ms, left volume 50, right volume 50
IO - speech.speech.speak (11:31:45.745) - MainThread (10780):
Speaking ['请等待']
IO - tones.beep (11:31:45.858) - MainThread (10780):
Beep at pitch 110.0, for 40 ms, left volume 50, right volume 50
IO - speech.speech.speak (11:31:45.859) - MainThread (10780):
Speaking ['百分之 0']

System configuration

NVDA installed/portable/running from source:

installed

NVDA version:

2023.3

Windows version:

Windows 10 22H2 (AMD64) build 19045.3448

Name and version of other software in use when reproducing the issue:

None

Other information about your system:

None

Other questions

Does the issue still occur after restarting your computer?

yes

Have you tried any other versions of NVDA? If so, please report their behaviors.

No

If NVDA add-ons are disabled, is your problem still occurring?

Not tested

Does the issue still occur after you run the COM Registration Fixing Tool in NVDA's tools menu?

Not tested

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    feature/addon-storeFeatures / behavior of the add-on Storeneeds-technical-investigationA technical investigation is required to progress the issue.p3https://github.com/nvaccess/nvda/blob/master/projectDocs/issues/triage.md#prioritytriagedHas been triaged, issue is waiting for implementation.

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