I've spent the last decade at the intersection of technical support and web development — building things for the web, helping people use software better, and getting deeply involved in open-source and developer communities.

I'm based in Kanpur, India, and I've had the opportunity to work with some incredible SaaS companies while also shipping my own projects and contributing to communities I care about.

• 🔭 Currently working at Everbridge, a global leader in Critical Event Management.
• 🌱 An active contributor to the WordPress.org ecosystem — forums, themes, plugins, and translations.
• 🛠️ I've built 30+ open-source projects ranging from browser extensions to full web apps.
• 🎨 I love design — Photoshop, Illustrator, Figma, After Effects. Anything visual.
• 📝 I write about tech, tools, and tips at techetarian.com.
• 📍 Location: Kanpur, Uttar Pradesh, India

• 🏢 Everbridge — Senior Technical Support Engineer | May 2025 - Jan 2026

  At Everbridge — a global leader in Critical Event Management, safeguarding 800M+ people across 20+ countries — I work on the SaaS Public Warning platform, ensuring governments and organisations can rapidly disseminate critical information during emergencies.

  • Diagnose and resolve complex technical issues related to SaaS-based applications, ensuring minimal downtime for enterprise clients.
  • Lead response to critical P1/P2 incidents — coordinating with DevOps to perform root-cause analysis and deploy long-term fixes.
  • Configure and troubleshoot advanced platform features including Device-Based Geo-Fencing and multi-channel mass alerting systems.
  • Manage client inquiries via Zendesk; maintain and improve technical documentation for operational efficiency.

• 🏢 Acquia — Support Specialist (Acquia DAM) | Jul 2023 - May 2025

  Acquia DAM (formerly Widen DAM) is a leading Digital Asset Management platform. I provided specialist-level support helping customers get the most out of their digital asset workflows.

  • Resolved advanced platform issues around metadata schema, API delivery, CDN sync, and Adobe Creative Cloud integrations.
  • Supported customers via Salesforce email and live chat; tracked and escalated bugs through Jira.
  • Delivered consistent CSAT scores above expectations during the Widen-to-Acquia migration period.

• 🏢 Saturday Drive — Technical Support Specialist (Ninja Forms) | Mar 2022 - Nov 2022

  Ninja Forms is one of the most popular WordPress form builders. I helped customers troubleshoot plugin and site issues.

  • Diagnosed WordPress environment conflicts, AJAX submission failures, and payment gateway issues.
  • Reported confirmed bugs on GitHub; assisted with documentation improvements.

• 🏢 LiquidWeb — Customer Support Specialist (LearnDash) | Sep 2020 - Mar 2022

  LearnDash is a leading WordPress LMS. Over 1.5 years, I was a core member of the customer support team.

  • Resolved complex support issues via Help Scout, maintaining a 99% Customer Happiness Score and 95%+ positive ratings.
  • Escalated and tracked issues through Jira; collaborated with QA and dev teams on bug fixes and new features.
  • Gathered and documented feature requests; contributed to internal support documentation.

• 🏢 InfPlus Solutions Pvt. Ltd. — Graphic Designer | Dec 2018 - Aug 2020

  A full-service digital agency. I worked on a wide range of design and multimedia projects.

  • Created logos, social media assets, UI mockups, and motion graphics using Photoshop, Illustrator, Figma, Premiere Pro, and After Effects.

• 🚀 Freelance — Web Developer & Graphic Designer | 2015 - Present

  • Developed websites using HTML/CSS/JS and their frameworks & libraries, and WordPress.
  • Designed logos, posters, and visual assets using Adobe Photoshop and Illustrator.

6174 Constant An interactive tribute to number theory and D.R. Kaprekar.	Luxury Car Solution Premium transport business website for NY/Long Island.
EchoFolio Portfolio theme for developers and designers.	Valentine Proposal A playful and interactive web-based Valentine proposal.
Romeo Redirect Manager Modern, lightweight WordPress redirect manager.	Smart Content Blocker Chrome extension that blocks content using smart heuristics.

📂 View All Projects

HAR Exporter Export HAR files with one click from your browser toolbar.	Data Converter Privacy-first browser-based data conversion tool.
TidBit A Svelte ToDo app with formatting & reminders.	YT Quick Controls Fast, customizable quality & speed controls for YouTube.
Amazon History Cleaner Clears Amazon search history with a single click.	YT Studio Liker Likes all un-hearted comments on YouTube Studio at once.
JSON Formatter Clean, responsive, and modern JSON Formatter.	Text Info Character, word, symbol counter with SMS encoding check.
Random Generator Non-repeating decimal, hex, binary & string generator.	Vivah Live Watch Indian weddings live, anywhere in the world.
World Trade Corp Industrial chemicals wholesale platform.	Password Generator Secure, unique password generator.
EMI Calculator Calculate loan EMIs with ease.	Currency Converter Real-time currency conversion web app.
Voting Eligibility Check voting eligibility based on age.	Math Table Generator Simple multiplication table generator.
GetAMeta Web-based meta tag generator for better SEO.	Drum Kit Interactive browser-based drum kit.
TinDog Fun site for dog lovers to connect.	Links Theme A beautiful Jekyll theme — Linktree alternative.
WhatATheme Customizable Jekyll portfolio with blog support.	DC9111 Website Official site for DEF CON Delhi community.
Sample School A school website theme built for learning HTML/CSS.	C-Programs A collection of C programs from friends & family.
LDR Alarm Arduino-based LDR Buzzer Alarm with circuit diagram.	JS Calculator Simple calculator that works with keyboard keys too.
Instagram Downloader Download Instagram photos — free, clean, simple.	Git Commands A handy reference for Git version control commands.
YT Thumbnail Downloader Download YouTube thumbnails — free, clean, simple.	Techetarian Technology Simplified — tips, tricks, tweaks & more.

	Kanpur AI — Organizer · November, 2025	Building a space where students and developers can grow together. Developing a community platform that brings AI/ML resources and learning materials into one accessible place.
	WordCamp Mumbai 2023 — Photographer · October, 2023	Volunteered as Event Photographer, documenting speaker sessions, networking breaks, and keynotes. Delivered a high volume of quality photos for post-event marketing and social media.
	WordCamp Asia 2023 — Social Media Handler · February, 2023	Managed event photography and uploaded content to WordCamp Asia's social media handles. Assisted in managing accounts and ensured attendees had the best experience possible.
	GDG Kanpur — Organizer · March, 2022	Organised impactful events for hundreds of developers and tech enthusiasts. Handled event planning, logistics, sponsors, speakers, venue setup, and post-event reporting.
	DEF CON Delhi (DC9111) — Core Web Dev Lead · August, 2020	Lead web developer for the DefCon Delhi website. Responsible for design, development, troubleshooting, content management, and providing ongoing technical support for the event platform.
	WordCamp Nagpur 2019 — Social Media Handler · August, 2019	Clicked and uploaded photos to the event's social media channels. Engaged with attendees, assisted organisers, and contributed to the overall success of the event.
	WordCamp Kanpur 2018 — Sponsor Wrangler & Designer · August, 2018	Managed sponsor experience and on-site coordination. Also designed all promotional graphics including posters, flyers, social media assets, and event badges.

	Generative AI Mastermind Outskill  ·  Issued Oct 2025
	Incident Operator Certification Everbridge  ·  Issued Aug 2025
	Incident Administrator Certification Everbridge  ·  Issued Aug 2025
	Mass Notification Message Sender Certification Everbridge  ·  Issued Jul 2025
	Integrating Generative AI into Business Strategy LinkedIn  ·  Issued Aug 2025
	Customer Service Foundations LinkedIn  ·  Issued Aug 2025  ·  Skills: Customer Service, Customer Support
	Javascript Bootcamp Codekaro  ·  Issued Jul 2023 Credential ID: 32fd61a2c88837df  ·  Skills: JavaScript