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Association of a technician with a ticket if he is assigned a ticket task#16033

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cedric-anne merged 24 commits intoglpi-project:mainfrom
Lainow:feature/taskactorticket
Dec 5, 2023
Merged

Association of a technician with a ticket if he is assigned a ticket task#16033
cedric-anne merged 24 commits intoglpi-project:mainfrom
Lainow:feature/taskactorticket

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@Lainow
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@Lainow Lainow commented Nov 21, 2023

Q A
Bug fix? no
New feature? yes
BC breaks? no
Deprecations? no
Tests pass? yes
Fixed tickets !29551

This request associates a user or group with a ticket if they are assigned to a task linked to that ticket.
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This is handled before calling commonitiltask.form.php in tickettask.form.php.

@Lainow Lainow self-assigned this Nov 21, 2023
@stonebuzz
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stonebuzz commented Nov 21, 2023

As seen IRL,

check whether the behavior you're trying to correct is observable on Change and Problem.

If so, we can implement the feature directly in CommonITILTask (instead of using tickettask.form.php).

@Lainow
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Lainow commented Nov 21, 2023

As seen IRL,

check whether the behavior you're trying to correct is observable on Change and Problem.

If so, we can implement the feature directly in CommonITILTask (instead of using tickettask.form.php).

After trying, we have the same problem for Change and Problem. I've moved this task to CommonITILTask to solve the problem.

@stonebuzz stonebuzz modified the milestones: 10.0.11, 10.1.0 Nov 24, 2023
Lainow and others added 2 commits November 24, 2023 09:19
Co-authored-by: Stanislas <skita@teclib.com>
Lainow and others added 3 commits November 27, 2023 12:22
@Lainow Lainow requested a review from cedric-anne November 27, 2023 11:28
@cedric-anne cedric-anne requested review from stonebuzz and removed request for stonebuzz November 27, 2023 13:12
Lainow and others added 5 commits November 27, 2023 14:34
Co-authored-by: Cédric Anne <cedric.anne@gmail.com>
Co-authored-by: Cédric Anne <cedric.anne@gmail.com>
Co-authored-by: Cédric Anne <cedric.anne@gmail.com>
@Lainow Lainow requested a review from cedric-anne November 27, 2023 13:55
@cedric-anne cedric-anne requested a review from trasher November 27, 2023 14:13
Co-authored-by: Johan Cwiklinski <trasher@x-tnd.be>
@cedric-anne cedric-anne requested a review from trasher November 28, 2023 08:44
Lainow and others added 3 commits November 28, 2023 16:12
Co-authored-by: Stanislas <skita@teclib.com>
Co-authored-by: Stanislas <skita@teclib.com>
Co-authored-by: Stanislas <skita@teclib.com>
@cedric-anne cedric-anne merged commit 74a22aa into glpi-project:main Dec 5, 2023
@Lainow Lainow deleted the feature/taskactorticket branch December 19, 2023 16:05
orthagh added a commit to orthagh/glpi that referenced this pull request Oct 6, 2025
cedric-anne pushed a commit to orthagh/glpi that referenced this pull request Oct 6, 2025
cedric-anne pushed a commit to orthagh/glpi that referenced this pull request Oct 6, 2025
cedric-anne pushed a commit that referenced this pull request Oct 6, 2025
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5 participants