Motivation

We want to make people ask questions in an isolated room - since only this makes knowledge re-useable.

Current situation

Currently, Assistify only offers one way of asking a question: creating a request via the create-room-dialog. This does not only have a second-class user experience, it also relies on the user knowing (and appreciating) the different room types.
The barrier is quite high for casual users - we need to educate them.

Proposal

A how-to-ask-questions-chatbot shall facilitate the process of guiding a user.

• Identify if a question has been asked
• Ask the user whether he wants to create a new question room - optionally also explain why this is a good idea
• Invite the proper users (experts) into this new question-room
• Ideally help the user to formulate the question if he has trouble doing that on his own
• Identify once a question has been solved and make the user close the question

Dependencies

• Belongs to [EPIC] The long road to coherent question-answer-dialogs #177
• relies on Allow bots to send discreet notification to user in channel RocketChat/Rocket.Chat#9177 to be implemented in RC core