• Penny Elimination (Nickel Rounding) for Cash Transactions
• Bulk Quantity Update via Quantity Bar
• Receipt UI improvements
• Calculate Gratuity Post Tax
• Refund reason selection
• The single item shows 0 when split and sent to the kitchen
• Enable Tax Exempt by Default for POS Items
• Ability to sort receipts alphabetically
• Scanner Support in Self-Ordering App
• Promotion rule improvements
• POS Printer Support Update

 

ENHANCEMENT

Penny Elimination (Nickel Rounding) for Cash Transactions

To comply with new regulations eliminating pennies from cash transactions, a nickel rounding feature has been introduced.

• Setting: Enable Nickel Rounding
  • Default: Disabled
  • When enabled, cash transactions are rounded to the nearest $0.05.
  • Rounding logic:
    • $1.01–$1.02 → $1.00
    • $1.03–$1.07 → $1.05
    • $1.08–$1.10 → $1.10
• Setting: Show Nickel Rounding Line Item
  • Default: Disabled
  • When enabled, a separate “Cash Rounding” line item is displayed for adjustments made during rounding.
  • Example: If the order total is $36.48, the payable amount becomes $36.50, and a $0.02 Cash Rounding line item is shown.
• Available On
  • POS Cash button
  • Cash confirmation popups
  • Cash change due
  • Post-payment cart screen (with rounding line item)
  • CDS Cash button
  • Initial and final receipts

Note: Penny elimination is not yet supported on the Portal. While the rounded cash amount (e.g., $36.50) will be reflected, the Cash Rounding line item (e.g., $0.02) will not be displayed. And please make sure you are on the latest iOS POS and CDS app.

Penny elimination on cash transaction

Penny elimination on cash transaction	Penny rounding reference sheet

 

ENHANCEMENT

Bulk Quantity Update via Quantity Bar

Introducing the ability to update item quantities in bulk using the Quantity Bar. Users can select a desired quantity and apply it to an existing item in the cart by clicking on the item name, enabling faster and more efficient quantity adjustments. Quick steps.

• Ensure the item is already added to the cart (e.g., quantity = 10).
• Select the desired quantity from the Quantity Bar (e.g., 20).
• Click on the item name in the cart to update its quantity to the selected value.

Updating Qty via Qty Bar

ENHANCEMENT

Receipt UI improvements

The Total Due and Paid By line items are now displayed in bold on the receipt, improving clarity and making receipts cleaner and more user-friendly.

ENHANCEMENT

Calculate Gratuity Post Tax

You can now configure gratuity to be calculated on the post-tax order total.

• Setting: Enable Post Tax Gratuity
• Default: Off

When disabled, gratuity is calculated on:

• Subtotal + Item-Level Extra Charges − Discounts

When enabled, gratuity is calculated on:

• Subtotal + Item-Level Extra Charges − Discounts + Tax

Example,

• Subtotal after discount = $294.75
• Tax @ 10% = $29.48
• Subtotal + Tax = $324.23
• Gratuity @ 10% = $32.42
• Final tota = $356.65

 

ENHANCEMENT

Refund reason selection

You can now select a refund reason while initiating a refund directly from the POS, helping improve tracking and reporting.
Portal Setup:

• Go to Settings > Setup > Predefined Reasons
• Enter the reason
• Select Refund as the reason type
• Click Save

POS view (Optional Refund reason)

• Initiate a refund on a paid order
• Select a refund reason (optional)
• The selected reason will be recorded in the refund report
• You can skip this step if you do not wish to select a reason

Optional refund reason

POS view (Mandatory Refund reason)

• Enable the Refund Reason Required setting from the backend
• Initiate a refund on a paid order
• Selecting a refund reason is required to proceed
• The selected reason will be recorded in the refund report

Mandatory refund reason

ENHANCEMENT

The single item shows 0 when split and sent to the kitchen

Previously, when a single item was split into multiple checks and sent to the kitchen, the item quantity was displayed as 0. This issue has now been addressed with a new setting:
Setting:

• Combine Split Items On Ticket

How it works:

• When enabled, split items are merged into a single line item on the kitchen ticket
• This ensures the correct quantity is displayed instead of 0

Limitations: The quantity may still display as 0 for single split items in the following scenarios:

• Hold/Send actions
• Course-wise fire
• When selecting a single item and sending it to the kitchen

 

ENHANCEMENT

Enable Tax Exempt by Default for POS Items

To simplify the use of the tax-exempt feature, the Enable Tax Exempt setting is now turned on by default for items added from the POS. This allows you to easily mark items as tax-exempt directly from the cart when needed.
The Enable Tax Exempt setting can be found under Item > Settings.
How it works:

• When enabled: Add an item to the cart, select the item, and choose Tax Exempt to remove the tax.
• When disabled: The item cannot be marked as tax-exempt at the POS.

ENHANCEMENT

Ability to sort receipts alphabetically

You can now configure receipts to display items in alphabetical order for better readability.
Setting:

• Sort Items Alphabetically for POS Receipt

How it works:

• Enable this setting to automatically sort all items alphabetically on the receipt
• When disabled, items will appear in the default order (as added to the cart)

ENHANCEMENT

Scanner Support in Self-Ordering App

The self-ordering app now supports a scanner, allowing customers to add items to the cart by scanning the item UPC.
How it works:

• Category Screen: Scanned items are added directly to the cart (cart not visible, but updated in the background)
• Item Screen: Scanned items are added directly to the cart
• Cart Screen: Scanned items are added directly to the cart

Items with Modifiers:

• If an item has modifiers, a prompt will appear to select modifiers
• The item must be added manually after selecting the required modifiers

Note: The cart will be cleared when the user navigates back to the kiosk login screen

ENHANCEMENT

Promotion rule improvements

Items sold under a promotion will now be grouped into a single line item for improved clarity on the POS and receipts.
Example:
For a promotion like Buy 3, Get 5 Off, if 6 sandwiches are sold, they will appear as one line item with quantity 6 on cart and receipt.
Previously, the same order would be split into two line items of 3 each.

ENHANCEMENT

POS Printer Support Update

Unwanted printer models have been removed from the POS printer list. Only the following printer brands are now supported:

• SNBC
• Epson
• Zebra

Note: Merchants using Star printers can continue to use them without any impact.

Product Enhancements 1
More control on loyalty earn and redemption 1
Order Ready notification via Text 1

Product Enhancements

ENHANCEMENT

More control on loyalty earn and redemption

You now have more control over what items to earn loyalty from and what items you can buy using loyalty.

• Exclude items from Loyalty program: Items or the entire category can now be excluded from the loyalty program. Loyalty will not be earned or redeemed on these items.
  • Setting based – Added a setting at the item and category level called “Exclude Loyalty”.
  • When enabled, the loyalty rule will not apply to such items. So you will not be able to buy these items using loyalty, nor can you earn the points when these items are sold.
• Exclude Gift Card payments from Loyalty: Now you can prevent customers from earning loyalty points from the orders sold via Gift Card.
  • Setting based – A new setting has been introduced, “Exclude loyalty from gift card redeem”.
  • When enabled, the customers cannot earn points when paying via Gift Card.

ENHANCEMENT

Order Ready notification via Text

Introduced the Send Message feature in the Delivery service area, allowing you to notify customers via text when their order is ready for delivery.
How to send an order-ready message:

• Go to the Delivery service area.
• Click the Pencil icon at the top.
• Select the delivery order.
• Click the Send Message button.
• Enter your message (e.g., “Your order is ready”) and click Send.

• Penny Elimination (Nickel Rounding) for Cash Transactions
• Bulk Quantity Update via Quantity Bar
• Bar Tab Improvements

Product Enhancements

ENHANCEMENT

Penny Elimination (Nickel Rounding) for Cash Transactions

To comply with new regulations eliminating pennies from cash transactions, a nickel rounding feature has been introduced.

• Setting: Enable Nickel Rounding
  • Default: Disabled
  • When enabled, cash transactions are rounded to the nearest $0.05.
  • Rounding logic:
    • $1.01–$1.02 → $1.00
    • $1.03–$1.07 → $1.05
    • $1.08–$1.10 → $1.10
• Setting: Show Nickel Rounding Line Item
  • Default: Disabled
  • When enabled, a separate “Cash Rounding” line item is displayed for adjustments made during rounding.
  • Example: If the order total is $36.48, the payable amount becomes $36.50, and a $0.02 Cash Rounding line item is shown.
• Available On
  • POS Cash button
  • Cash confirmation popups
  • Cash change due
  • Post-payment cart screen (with rounding line item)
  • CDS Cash button
  • Initial and final receipts

Note: Penny elimination is not yet supported on the Portal. While the rounded cash amount (e.g., $36.50) will be reflected, the Cash Rounding line item (e.g., $0.02) will not be displayed. And please make sure you are on the latest iOS POS and CDS app.

Penny elimination on cash transaction

Penny elimination on cash transaction	Penny rounding reference sheet

ENHANCEMENT

Bulk Quantity Update via Quantity Bar

Introducing the ability to update item quantities in bulk using the Quantity Bar. Users can select a desired quantity and apply it to an existing item in the cart by clicking on the item name, enabling faster and more efficient quantity adjustments. Quick steps.

• Ensure the item is already added to the cart (e.g., quantity = 10).
• Select the desired quantity from the Quantity Bar (e.g., 20).
• Click on the item name in the cart to update its quantity to the selected value.

Updating Qty via Qty Bar

ENHANCEMENT

Bar Tab Improvements

The following enhancements have been made to the Bar tab service area;

• Tab name has now been repositioned to the top of the service area screen.
• Tab name has been made more prominent.
• Ref number has been added underneath the tab name

Bar Tab Improvements

• New promotion rules added
• Supported Platform
• Uploading promotion via CSV
• Rule 1: Discount item price if X Quantity
• Rule 2: Buy X Get Y Amount Off
• Rule 3: Buy X Get Y % Off
• Rule 4: Buy Above X Get Y % Off 13
• Rule 5: Buy Above X Get Y Amount Off
• Rule 6: Buy Above X get Y% Off on Each Cart
• Rule 7: Buy Above X get $Y Off on Each Cart
• Butterfly Label Format
• Inventory Tracker on Modifier

 

Product Enhancements

ENHANCEMENT

New promotion rules added

To give more flexibility to the merchants, we have added a few more promotion rules.

How to set up Promotion?

Promotion rule setup

• In Portal left navigation – Go to the Apps > Promotion > Promotion Rule.
• Create a Promotion Rule by filling in all the essential information, such as:
  • Rule name.
  • Date – Start and End.
  • Under Promotion Type – Select Rule.
  • Now select the Rule Type – Say, Discount item price if X quantity.
  • Quantity – Add the minimum quantity that is required for the promotional discount to be applied. Example: When you purchase 6 or more of this item, the price drops from $30 to $20 (special price) per item.
  • Finally, you can set up the time range within which the promotion is applicable.

Promotion setup

• Once you are done with the rule setup, you can create the Promotion.
• In Portal left navigation – Go to the Apps > Promotion > Promotion.
• Enter the event name, select the rule, and select the service area where you want the promotion to be applicable.

Supported Platform

• iOS POS
• Android POS (Under Development)
• Lite app (Under Development)

Uploading promotion via CSV

• Promotion rules can also be uploaded via the Promotion Rule CSV template
• The rule and event name should be created in the portal, and the same name should be copied into the CSV as well.
• The category section can take a category or the first-level subcategory only. Please make sure to keep the names exactly the same as they are in the Portal.
• Special price applies to only one rule – Discount Item Price if X Quantity. For other rules, you may leave it empty.

Rule 1: Discount item price if X Quantity

This rule means each item costs less when buying in bulk.

• Can be set up at only the item level.
• The special price applies to the item when the item quantity equals or goes beyond X.
• Discount on the cart: Displays as the difference between original pricing and the special pricing.
• Modifier price, item level extra charge is not considered while applying the discount.

Promotion rule set to “Discount item price if X Quantity”

Event selection at the item level

Example: When you purchase 6 or more of this item, the price drops from $30 to $10 (special price) per item.

• The special pricing applies item-wise – Item > Settings > Enable Event > Select promotion name.
• Set the Special Price to 10 and Quantity to 6.

POS – Discount item price if X Quantity

• In this example, the
  • Original item price: $30
  • Special price: $10 (when bought 6 or more)
• Since, 7 quantities of the item was bought:
  • Original price display on the cart @ $30 per Item = $210
  • Special price @ $10 per item = $70
  • Discount display on the cart = Original Price – Special Price = $140

Rule 2: Buy X Get Y Amount Off

This rule means you receive a flat $Y discount when you purchase X quantity. Example: $5 off when you buy 3 burgers.

• Can be set up for an individual item or for the entire category.
• Flat $Y discount applies to the item (or items in the category) as soon as the X qty is met. In case you have added 2X qty to the cart, the discount will apply twice to two different item groups.
• Discount on the cart: Displays the flat discount underneath the item price.
• Modifier price, item level extra charge is also considered while applying the discount.
• Category-wise discount: The flat discount applies to the lowest item prices in a category. Example: Buy 3 get $5 off is the rule. When adding 4 items (of different pricing) from this category, the flat $5 will apply in proportion to the lowest priced items.

Promotion rule set to Buy X Get Y Amount Off

Event selection at the item/category

Example: When you purchase 3 items, a $5 discount will be applied to a group of 3 items.

• To set it up, you can add 3 in the Quantity field in the promotion and $5 in the Discount field.
• The event name can be selected at the item or category level.

POS – Buy X Get Y Amount Off

• Item-wise flat discount: In this example, the
  • Original item price: $45
  • $5 discount when buying 3 items
• Since, 3 quantities of the item were bought:
  • Original price display on the cart @ $45 per Item = $135
  • Flat discount given of $5
  • New subtotal = $135 – $5 = $130

POS – Buy X Get Y Amount Off (on a category)

• Category-wise flat discount: In this example, the
  • $5 off is to be given to the entire category when buying 3 items in that category.
  • Since 3 items were bought in that category.
  • The discount applies to the lowest item prices in a category. Since you have added 4 items (of different pricing) from this category, the flat $5 will apply in proportion to the three lowest priced items.

Rule 3: Buy X Get Y % Off

This rule means you receive a Y% discount when you purchase X quantity. Example: 5% off when you buy 3 burgers.

• Can be set up for an individual item or for the entire category.
• Y% discount applies to the item (or items in the category) as soon as the X qty is met. In case you have added 2X qty to the cart, the discount will apply twice to two different item groups.
• Discount on the cart: Displays the % discount underneath the item price.
• Modifier price, item level extra charge is also considered while applying the discount.
• Category-wise discount: The discount applies to the lowest item prices in a category. Example: Buy 3 get 5% off is the rule. When adding 4 items (of different pricing) from this category, the 5% discount will apply to the three lowest-priced items.

Promotion rule set to Buy X Get Y % Off

Event selection at the item/category

Example: When you purchase 3 items, a 5% discount will be applied per item.

• To set it up, you can add 3 in the Quantity field in the promotion and 5% in the Discount field.
• The event name can be selected at the item or category level.

POS – Buy X Get Y % Off

• Item-wise % discount: In this example, the
  • Original item price: $30
  • 5% discount when buying 3 items
• Since, 3 quantities of the item were bought:
  • Original price display on the cart @ $30 per Item = $90
  • Discount given 5% = 5% of $90 = $4.5

POS – Buy X Get Y% Off (on a category)

• Category-wise % discount: In this example, the
  • 5% off is to be given to the entire category when buying 3 items in that category.
  • Since 3 items were bought in that category.
  • The discount applies to the lowest item prices in a category. Since you have added 4 items (of different pricing) from this category, the 5% discount applies to the three lowest-priced items.

Rule 4: Buy Above X Get Y % Off

This rule means you receive a Y% discount when you purchase more than X quantity. Example: 5% off when you buy more than 3 burgers.

• Can be set up for an individual item or for the entire category.
• Y% discount applies to the item (or items in the category) as soon as you buy more than X qty.
• Discount on the cart: Displays the % discount underneath the item price.
• Modifier price, item level extra charge is also considered while applying the discount.
• Category-wise discount:
  • The % discount applies to the lowest item prices in a category.
  • But the discount is distributed among all the items in the cart.
  • Example: Buy Above 3 get 5% off is the rule. When adding 4 items (of different pricing) from this category, the 5% discount will apply to the lowest-priced items.

Promotion rule set to Buy Above X Get Y % Off

Event selection at the item/category

Example: When you purchase more than 3 items, a 5% discount on those 3 items.

• To set it up, you can add 3 in the Quantity field in the promotion and 5% in the Discount field.
• The event name can be selected at the item or category level.

POS – Buy Above X Get Y % Off

• Item-wise % discount: In this example, the
  • Original item price: 100
  • 5% discount when buying more than 3 items
• Since, 6 quantities of the item were bought:
  • Original price display on the cart @ $100 per Item = $600
  • Discount given 5% = 5% of $300 = $15

POS – Buy Above X Get Y% Off (on a category)

• Category-wise % discount: In this example, the
  • 5% off is to be given to the entire category when buying more than 3 items in that category.
  • Since 4 items were bought in that category.
  • The discount applies to the lowest item prices in a category. Since you have added 4 items (of different pricing) from this category, the 5% discount applies to the three lowest-priced items, but is distributed across all the items in the cart.

Rule 5: Buy Above X Get Y Amount Off

This rule means you receive a $Y discount when you purchase more than X quantity. Example: $5 off when you buy more than 3 burgers.

• Can be set up for an individual item or for the entire category.
• $Y discount applies to the item (or items in the category) as soon as you buy more than X qty.
• Discount on the cart: Displays the flat $ discount underneath the item price.
• Modifier price, item level extra charge is also considered while applying the discount.
• Category-wise discount:
  • The flat $ discount applies to the lowest item prices in a category.
  • But discount is distributed among all the items in the cart.
  • Example: Buy above 3 get $5 off is the rule. When adding 4 items (of different pricing) from this category, the flat $5 discount will apply on the cart and distributed in proportions to all the cart items.

Promotion rule set to Buy Above X Get Y Amount Off

Event selection at the item/category

Example: When you purchase more than 3 items, a flat $5 discount will be applied per item.

• To set it up, you can add 3 in the Quantity field in the promotion and $5 in the Discount field.
• The event name can be selected at the item or category level.

POS – Buy Above X Get Y amount Off

• Item-wise flat discount: In this example, the
  • Original item price: $30
  • $5 discount when buying more than 3 items
• Since, 4 quantities of the item were bought:
  • Original price display on the cart @ $30 per Item = $120
  • Discount given = $5

POS – Buy Above X Get Y amount Off (on a category)

• Category-wise $ discount: In this example, the
  • $5 off is to be given to the entire category when buying more than 3 items in that category.
  • Since 4 items were bought in that category.
  • The flat $ discount applies to the cart and is distributed to all the items in the cart.

Rule 6: Buy Above X get Y% Off on Each Cart

This rule means you receive a Y% discount when you purchase more than X quantity. But the discount applies to the entire cart items. Example: 5% off when you buy more than 3 items (discount applies to the entire cart items).

• Can be set up for an individual item or for the entire category.
• Y% discount applies to the entire cart as soon as you buy more than X quantity.
• Discount on the cart: Displays the % discount underneath the item price.
• Modifier price, item level extra charge is also considered while applying the discount.
• Category-wise discount:
  • The % discount applies to all cart items
  • Example: Buy Above 3 get 5% off is the rule. When adding 4 items (of different pricing) from this category, the 5% discount is applied to all the items in the cart.

Promotion rule set to Buy Above X Get Y % Off on each cart

Event selection at the item/category

Example: When you purchase more than 3 items, a 5% discount will be applied to all the items in the cart.

• To set it up, you can add 3 in the Quantity field in the promotion and 5% in the Discount field.
• The event name can be selected at the item or category level.

POS – Buy Above X Get Y % Off on the cart

• Item-wise % discount: In this example, the
  • Original item price: 30
  • 5% discount on the cart when buying more than 3 items
• Since, 4 quantities of the item were bought:
  • Original price displayed on the cart @ $30 per Item = $120
  • Discount given 5% = 5% of $120 = $6

POS – Buy Above X Get Y% Off on the cart (on a category)

• Category-wise % discount: In this example, the
  • 5% off is to be given to the entire category when buying more than 3 items in that category.
  • Since 4 items were bought in that category.
  • The 5% discount applies to all the items in the cart.

Rule 7: Buy Above X get $Y Off on Each Cart

This rule means you receive a $Y discount when you purchase more than X quantity. But the discount applies to the entire cart items. Example: $5 off when you buy more than 3 items (discount applies to all cart items).

• Can be set up for an individual item or for the entire category.
• $Y discount applies to the entire cart as soon as you buy more than X quantity.
• Discount on the cart: Displays the $ discount underneath the item price.
• Modifier price, item level extra charge is also considered while applying the discount.
• Category-wise discount:
  • The flat $ discount applies to all cart items
  • Example: Buy Above 3, get $5 off is the rule. When adding 4 items (of different pricing) from this category, the $5 discount is applied to all the items in the cart.

Promotion rule set to Buy Above X Get $Y Off on each cart

Event selection at the item/category

Example: When you purchase more than 3 items, a $5 discount will be applied to all the items in the cart.

• To set it up, you can add 3 in the Quantity field in the promotion and 5 in the Discount field.
• The event name can be selected at the item or category level.

POS – Buy Above X Get $Y Off on the cart

• Item-wise flat discount: In this example, the
  • Original item price: 30
  • $5 discount on the cart when buying more than 3 items
• Since, 5 quantities of the item were bought:
  • Original price displayed on the cart @ $30 per Item = $150
  • Discount given flat $5 on all cart items = $25

POS – Buy Above X Get $Y Off on the cart (on a category)

• Category-wise $ discount: In this example, the
  • $5 off is to be given to the entire category when buying more than 3 items in that category.
  • Since 4 items were bought in that category.
  • The $5 discount applies to all the items in the cart.

 

ENHANCEMENT

Butterfly Label Format

We are now supporting the butterfly label formats via the Zebra printer. This is supported via the Enable Butterfly label Format setting. When enabled, the butterfly labels can be printed via the Zebra printer.

Butterfly labels

ENHANCEMENT

Inventory Tracker on Modifier

We have now added the remaining modifier quantity to the Modifier. This will help you to track the modifier inventory and restock it quickly. Here are the quick steps to add the modifier inventory.

• Enable the setting “Enable Modifier/Variant Inventory”.
• The Track Inventory setting will start appearing at the modifier level.
• Enable the Track Inventory at the modifier level. The Quantity in hand field will start displaying next to the modifier at the item-mod association.
• You can enter the modifier quantity in the Qty in Hand field. Modifier inventory will be tracked when sold with an item.
• Note: Please note that the modifier inventory tracking is not supported for sub-modifiers.

Modifier inventory tracking

• Modifier Level Printer and KDS Association
• DTIQ Module Integration
• Ability to Add Additional Items Information from the POS
• EBT Balance Display on Receipt
• Variant Tracking via CSV
• Transfer Sale Enhancements
• Hide Tax Inclusive Notation on Receipt

Product Enhancements

ENHANCEMENT

Modifier Level Printer and KDS Association

A new feature has been added to your POS that will allow you to associate the printer and KDS at the modifier level from the backend. So, the item will pick up the printer and KDS from the associated modifier instead of what has been set at the item itself. This will be a configuration-based feature and has to be enabled using a setting called

• Enable Printer on Modifier – Enables the printer at the modifier level
• Enable KDS on Modifier – Enables KDS at the modifier level.

Enabling it will bring the printer and KDS drop-down in the Modifier under the Details section at the backend.

Printer and KDS at Modifier level

Important Points to Note:

• Configuration-based – When enabled, the item-with-modifier prints at the modifier-associated printer and KDS.
• The printer and KDS can be associated at the modifier level from Modifier > Details > Printer & KDS.
• No matter what printer or KDS is associated with an item, the printer or KDS will be picked up from the modifier only.
• In case no printer or KDS is attached to the mods, the item-level printer or KDS will be considered.

ENHANCEMENT

DTIQ Module Integration

A new DTIQ module has been introduced to deliver more accurate reporting and actionable insights. With this integration, all sales processed through the POS will now be reflected directly in DTIQ reports, ensuring seamless visibility and improved operational analysis.

ENHANCEMENT

Ability to Add Additional Items Information from the POS

You can now add the additional item information from the POS. The additional information could be SKU, COG, Item size, reorder point, etc.

1. Item Price – This is the item’s sale price, which can be added from the POS or the Portal.
2. Qty In Stock – This is the in-stock item quantity. You can either add (using the + icon) the new quantity or edit (using the pencil icon) the existing quantity.
3. SKU (Item’s unique identifier) – Can be edited from the POS. But initially, the new SKU needs to be added from the Portal > Item > Inventory > SKU.
4. COGS (Cost of Goods) – It can be added from the Portal > Item > Details > COG. Can be edited from the POS.
5. Markup/Markup – Profit margin % based on cost and sale price. The following rules have been defined to calculate the markup, COG, and sale price.
   • When COG changes, the markup/margin will change.
   • When the Item price changes, the markup/margin will change.
   • When the markup/margin charges, the item price will change.
6. MSRP – Manufacturer Suggested Retail Price. It needs to be added initially from the Portal > Item > Details > MSRP. Can be edited from the POS.
7. Size (Item size) – Item size can be added from the Portal > Item > Setting > Add item size and select the unit (e.g., 750ml, 300ml, etc.). Can be edited from the POS.
8. Reorder Point – Threshold quantity at which reordering is triggered. Can be added from the Portal > Item > Inventory > Reorder Point. Can be edited from the POS.
9. Quantity On Order – This is an editable field. You can edit it from the POS.

ENHANCEMENT

EBT Balance Display on Receipt

The EBT balance will now be displayed on the paid receipt. This helps merchants remain compliant with regulatory requirements and allows customers to easily view the remaining balance on their EBT card.

Supported on:

• Dejavoo
• Direct Pax

ENHANCEMENT

Variant Tracking via CSV

You can now track modifier and variant inventory when they are sold with an item. Inventory is managed independently at the item level, allowing each item to maintain its own modifier or variant inventory.

• Setting based: Enable Modifier/Variant Inventory
• When enabled, the inventory of modifiers/variants will be tracked and adjusted when the parent item is sold. Each item can have its own modifier/variant inventory, managed independently at the item level.
• Default: Disabled

How to track modifier inventory:

• Enable the setting “Enable Modifier/Variant Inventory”.
• The Track Inventory setting will start appearing at the modifier level.

• Enable the Track Inventory at the modifier level. The Quantity in hand field will start displaying next to the modifier at the item-mod association.
• You can enter the modifier quantity in the Qty in Hand field. Modifier inventory will be tracked when sold with an item.

• Modifier inventory can also be set up from the Inventory section by expanding the item with which that modifier is associated.

• Modifier inventory can also be adjusted from the POS (by modifier long press).

Adding Variant/Modifier inventory via CSV:

• Via the Catalog Item With Modifier template:
  • Toggle on the Enable Modifier/Variant Inventory > Modifier quantity in hand column will appear in the Catalog Item With Modifier template.
  • You can add the modifier quantity in those columns; the same mod quantity will start appearing in the Portal.
  • Modifier qty update CSV is not supported via CSV. You can only add the modifier quantity via the CSV template.

Important points

• Variant/modifier tracking is not supported for nested modifiers, but only up to one one-level modifier.
• Modifier tracking is not yet supported for
  • Enterprise.
  • E-commerce
  • Self Ordering
• Reports – Modifier sold can be tracked via the Sales by Modifier report.
• Modifier inventory can also be adjusted from the POS.

ENHANCEMENT

Transfer Sale Enhancements

Enhancements have been made to the Transfer Sale feature, providing greater control over how sales can be transferred between employees. The updates introduce new settings that determine employee eligibility based on clock-in status and assigned roles.

Transfer Sale to Non-Clocked-In Employees

• Setting based – “Allow Non Clocked In Employee For Transfer Sale”.
• When enabled, both clocked-in and non-clocked-in employees will be available for sales transfer.
• Default: Disabled. Only clocked-in employees are eligible for sales transfer.

Transfer sales to clocked-in employees (Specific roles only)

• Setting based – “Allow Roles For Transfer Sale”.
• When enabled, a Transfer Sale toggle becomes available at the Role level.
• Only clocked-in employees with roles enabled for Transfer Sale will be eligible.
• Non-clocked-in employees will not be eligible for sales transfer.

Transfer sales to clocked-in and non-clocked-in employees (Specific roles only)

• Setting based – “Allow Non Clocked In Employee For Transfer Sale” and “Allow Roles For Transfer Sale”.
• When enabled, the Transfer Sale toggle button will start appearing at the Role level.
• Both clocked-in and non-clocked-in employees with roles enabled for Transfer Sale will be eligible.

Default Behavior – Transfer sales to clocked-in only

• When both settings are disabled, sales can be transferred only to clocked-in employees.
• This remains the default behavior.

ENHANCEMENT

Hide Tax Inclusive Notation on Receipt

Hide Tax Inclusive Text On Receipt – A new POS setting has been introduced that allows you to hide or display the tax-inclusive notation on receipts. When enabled, the “Denotes Tax Inclusive Items” text will no longer appear on either the initial or final receipt.

Setting Off – Tax inclusive notation appears	Setting On – Tax inclusive notation disappears

• Role-Based Dual Cash Drawer
• Dejavoo Gateway – Timeout & Transact API Support

ENHANCEMENT

Role-Based Dual Cash Drawer

Introducing the role-based dual cash drawer, which will allow you to set up two cash drawers to a single receipt printer. Here is how you can set it up:

Configuration-based:

• Please make sure to enable the Enable Employee Based Cash Management setting from the backend.
• You can enable this setting for a single terminal or all of the terminals.

Role-based privilege:

• Enable the privilege – Can Start Cash Management in Access Management > Role.

Dual Cash Drawer Setup during Add Printer:

Please execute the following actions while adding the printer:

• Toggle on the Enable Drawer and Enable Secondary Drawer options.
• Also, please make sure to add a name for these cash drawers

• Please select Thermal from the Printer type.
• And select the printer brand from the list.

Employee Login and drawer selection

• Now, when the employee with access to Can Start Cash Management tries to log in to the POS, he will be prompted to select the cash drawer.
• Once selected, all of his cash payments will reflect in that drawer.

• This is how the cash drawer will appear for an Employee for whom the drawer is selected.
• Employees can also track the cash sales in the cash drawer in the backend Cash Drawer Report.

Employee Two Login and drawer selection

• Similarly, you can log in with another employee and select another cash drawer.
• The cash drawer 2 will appear occupied as it has been selected by the employee Jason.

ENHANCEMENT

Dejavoo Gateway – Timeout & Transact API Support

We’ve introduced several improvements to the Dejavoo payment gateway to enhance reliability and flexibility in handling payments through both Timeout and Transact API features.

Timeout enhancements:

• POS to Reader Cancellation Sync: When a payment timeout occurs on the POS, a cancellation request is now also sent to the Dejavoo reader to ensure consistent transaction handling.
• Cancel Button on POS Loader Screen: A new Cancel button has been added to the POS loader screen, allowing users to manually cancel a payment while it’s being processed. This button becomes visible when the payment request is sent to the reader.
• CRM Timeout Sync Fixed: Resolved an issue where the timeout setting configured in CRM > Station > Payment Gateway > Timeout was not being applied correctly.

For the following transaction types, a Dejavoo device is no longer required (device is only required for Sale and Start Tab actions):

• Tip Adjustment
• Close Bar Tab
• Refund
• Card on File (COF)
• Batch

• Delivery Platform Indication for Chowly Orders
• Unique Phone Number Validation to Issue Digital GC
• Hide Cash Price from UPC Label
• Hide Zero Tax Line on Receipt
• Added Group Discount Functionality
• Payment Method Highlighted on Receipt
• New Options Added Under Deduct Stoct
• Enterprise – Enhanced Menu Sorting for Child Locations
• Enterprise – Out of Stock & Item Count Management for Child Locations
• Label Printing – Customizable Price Font Size

We are pleased to announce the release of the iOS POS App with new features, enhancements, and bug fixes.

These features and fixes are live for all our customers and will revolutionize the way guests place an order on the Lite app.

Below are the takeaways from this release.

Product Enhancements

ENHANCEMENT

Delivery Platform Indication for Chowly Orders

Chowly orders will now display the delivery platform they originated from.

For example, an order placed via Uber Eats will be shown as Online Order (UberEats) under Label in Closed Orders.

Chowly Order Source Display

ENHANCEMENT

Unique Phone Number Validation to Issue Digital GC

We have introduced a validation check to ensure that each digital Gift Card is issued to a unique phone number.

If a user attempts to reuse the same number when purchasing another digital Gift Card, a pop-up will appear stating: “Mobile number already in use.

Enter a different one…”

Unique Phone Number Validation to Issue Digital GC

ENHANCEMENT

Hide Cash Price from UPC Label

We have introduced a configuration-based feature that allows users to hide the “Cash” price from UPC label prints.

This setting can be controlled using the new configuration option: Hide UPC Label Cash Price.

ENHANCEMENT

Hide Zero Tax Line on Receipt

A new configuration, “Hide Zero Tax Line on Receipt”, has been added.

When enabled, any tax with a zero value will be hidden from both the initial and final receipt.

Setting disabled	Setting enabled

ENHANCEMENT

Added Group Discount Functionality

We have introduced a Group Discount feature that allows users to apply flat discounts to item groups.

This enhancement provides greater flexibility in managing promotions and pricing by enabling bulk discounting across a defined group of items.

Example:

• Your cart has 15 units of the XYZ item.
• Item price – $100 per item.
• Total cost – $1500.
• Discount applied $5 (group discount)
• So the group discount would be 15 x $5 = $75.
• Final item price would be $1425.

How to apply the group discount?

• Add items to the cart in multiple quantities.
• Select the item group to which the group discount needs to apply.
• Add a Flat discount and select the Group Discount checkbox.
• Now the flat discount would apply to the entire item group.

Note:

• Group discount can not be applied to multiple item groups at once. It has to be applied separately to individual item groups.
• Group discount can not be applied at the order level.
• Predefined discount can be set as a Group Discount from Portal > Discounts > Group Discount.
• The discount only applies to the item subtotal.

ENHANCEMENT

Payment Method Highlighted on Receipt

The payment methods used to settle an order will now be displayed in bold and highlighted on the payment receipt.

This visual enhancement improves clarity and helps quickly identify the modes of payment used during a transaction.

Payment Method Highlighted on Receipt

ENHANCEMENT

New Options Added Under Deduct Stock

Two new options have been added under the “Deduct Stock” setting in the Inventory module within POS:

• Fix Count Manually
• ROA (Received On Account)

These additions provide more control and flexibility in managing stock deductions based on specific operational needs.

New Options Added Under Deduct Stock

ENHANCEMENT

Enterprise – Enhanced Menu Sorting for Child Locations

Your enterprise child locations can now sort Categories, Items, and Subcategories directly from the back office.

Using the hamburger icon, users can easily drag and drop to reorder menu elements.

The updated sorting will automatically sync with the POS system, ensuring a consistent menu layout across both platforms.

This enhancement allows for greater flexibility and customization at the child location level, improving both user experience and operational efficiency.

Enterprise – Menu Sorting From Child

ENHANCEMENT

Enterprise – Out of Stock & Item Count Management for Child Locations

Enterprise child locations can now mark items as Out of Stock and set item counts independently.

To use these features:

• Log in to the POS at the child location
• Long-press on the desired item
• Select either “Out of Stock” or “Set Count” as needed

Please note: These inventory adjustments can only be performed from the child location’s POS or its associated back office.

They are not accessible from the enterprise or parent-level dashboard.

This update empowers child locations with greater control over real-time inventory management.

Out of Stock & Item Count Management for Child Locations

ENHANCEMENT

Label Printing – Customizable Price Font Size

You can now customize the font size of the price on the Label prints.

This is a configuration-based feature that can be enabled using a setting: Item UPC Label Price Font Size.

• Ability to Hide Modifier Groups on POS
• Order Closure Details on Receipt
• Option to Disable OTP for Digital Gift Card Redemption
• Loyalty Redeemable on Discount Eligible Items only
• Mandatory Driver Assignment Before Closing Delivery Orders
• Caller ID Notification Icon Relocated
• Bulk Transfer Closed/Open Order
• Improvements in Position on the Product screen
• Improved Payment Flow for Insufficient Card Balance
• Inventory Reduction by Weight
• Automatic Kitchen Printing for QR/Invoice Orders
• Enterprise – Promotion data push from master to child
• Item Level Extra Charge

We are pleased to announce the release of the iOS POS App with new features, enhancements, and bug fixes. These features and fixes are live for all our customers and will revolutionize the way guests place an order on the Lite app. Below are the takeaways from this release.

Product Enhancements

ENHANCEMENT

Ability to Hide Modifier Groups on POS

You can now hide specific modifier groups from displaying in the POS.

This enhancement provides greater flexibility to control which modifier groups are shown on the POS.

For example, you can display a modifier group on eCommerce while keeping it hidden on the POS.

To hide a modifier group on the POS, go to the Modifier Association screen and select the Hide in POS option.

Only the modifier groups you select will be hidden in the POS interface.

Hide the modifier group on the POS

ENHANCEMENT

Order Closure Details on Receipt

As requested by several merchants, order closure details are now available on receipts.

When the setting Show Order Closure on Receipt is enabled, the following information will appear at the top of the receipt:

• Opened at: The time when the order was initiated.
• Created by: The employee who created the order.
• Closed at: The time when the order was closed.
• Closed by: The employee who closed the order.

This feature provides greater transparency and accountability for order processing.

Hide modifier group on POS

ENHANCEMENT

Option to Disable OTP for Digital Gift Card Redemption

You can now remove the OTP (send and input box) from the Digital Gift Card redemption screen, allowing Digital Gift Cards to be redeemed without requiring OTP verification.

This is a configuration-based feature that can be enabled by turning on the setting Disable OTP on Digital Gift Cards.

Digital GC redeem with OTP	Digital GC redeem without OTP

ENHANCEMENT

Loyalty Redeemable on Discount Eligible Items only

Loyalty points can now only be used to purchase discount-eligible items.

Previously, there was no restriction, and all items could be redeemed using Loyalty points regardless of their eligibility.

To allow an item to be purchased using Loyalty points, make sure it is marked as Discount Eligible in the backend portal under:

Item > Settings > Discount Eligible

This update ensures better control over item-level discount and loyalty configurations.

Mark item as discount eligible

ENHANCEMENT

Mandatory Driver Assignment Before Closing Delivery Orders

A new feature has been implemented to prevent servers from closing delivery orders without assigning a driver.

When the Force Delivery Driver Before Payment setting is enabled, servers must first assign a driver to the delivery order from the Delivery Order section.

The order can only be closed after a driver has been assigned.

This ensures all delivery orders are properly tracked and assigned before payment and closure.

Order not allowed to close without assigning a driver

ENHANCEMENT

Caller ID Notification Icon Relocated

The Caller ID notification icon has been moved to appear before the terminal name on the status bar.

This change was made to avoid tap conflicts with the cash drawer button and improve usability during order processing.

Caller ID Notification button relocated

ENHANCEMENT

Bulk Transfer Closed/Open Order

You can now transfer closed or open orders in bulk from the respective Closed Orders and Open Orders sections on the POS.

Orders can be transferred to the clocked-in employees only.

Additionally, the online orders can also be transferred to another employee.

This is a privilege-based feature and can be disabled using the setting: “Disable Bulk Transfer Sale.”

Bulk Order Transfer

ENHANCEMENT

Improvements in Position on the Product screen

We have made several enhancements to improve the Positioning experience on the Product screen:

• Splitting Shared Items Created a New Check: Fixed an issue where splitting a shared item would create a new check containing that item. After this fix, shared items are correctly distributed evenly across all existing checks.
• Positions Not Appearing When Increasing Guest Count: Fixed an issue where positions were not displayed on the Product screen when the guest count was increased to 2 or more. Positions will now appear automatically as soon as the guest count is raised.
• Added Scrolling: Introduced scrolling to the Positioning section on the Product screen. This allows servers to select positions for larger groups.

Positioning on Product screen – Scroll added

ENHANCEMENT

Improved Payment Flow for Insufficient Card Balance

Previously, our POS system displayed the receipt pop-up even when the order wasn’t successfully closed due to insufficient balance on the customer’s credit/debit card.

With the latest enhancement, the system now prompts the remaining balance to be paid, providing clearer guidance to both staff and customers during partial payments.

ENHANCEMENT

Inventory Reduction by Weight

Introducing the Inventory Reduction by Weight feature, which allows you to track and display the actual weighted quantity of an item after it is sold.

For example, if the inventory of Product A is 100 kgs and you sell 10 kgs, the quantity in hand will update to 90 kgs automatically.

Setup Instructions: To enable this feature, complete the following configuration steps:

• Enable Weighted Item: Item > Settings > Weighted Item
• Set Item Unit: Item > Settings > Unit (Select the appropriate unit from the drop-down)
• Enable Inventory Tracking: Item > Inventory > Track Inventory (Add the initial quantity in hand)
• Once configured, selling the item will reduce inventory accurately based on the weight sold.

ENHANCEMENT

Automatic Kitchen Printing for QR/Invoice Orders

QR links and Invoice orders can now be sent automatically to the kitchen printer when they are paid.

Items will print either on the item-assigned or terminal-assigned kitchen printer, depending on your configuration.

To enable kitchen ticket printing for QR/Invoice paid orders, ensure the required combination of settings is turned on in the backend.

Print ticket at the item level kitchen printer

• Kitchen printer/KDS should be assigned to the item.
• Go to the POS Operations > Change Terminal > Terminal Settings > Turn on Enable POS/QR Ticket printing
• Now the items, paid via QR/Invoice, will print to the item-level kitchen printer or KDS.
• Please note that the current order or future orders will both print to the KDS or kitchen printer as soon as the order is paid.
• In case you want the future orders to print just before the order delivery/takeout time – order waiting time, you will need to turn on the Enable Future Order configuration.

Print ticket at the terminal level kitchen printer

• Go to the POS Operations > Change Terminal > Terminal Settings > Turn on Enable POS/QR Ticket printing.
• On the same page, select the Kitchen Printer from the Redirect Online Printing On.
• Now the items, paid via QR/Invoice, will print to the terminal-level kitchen printer.
• Please note that the current order or future orders will both print to the kitchen printer as soon as the order is paid.
• In case you want the future orders to print just before the order delivery/takeout time – order waiting time, you will need to turn on the Enable Future Order configuration.

Please note, the above rules apply the same for ecommerce orders as well.

Example of future orders:

• The Order Waiting Time is set to 20 minutes.

Case 1:

• 11:00 am Order pickup/delivery time was chosen.
• Order was paid at 10:42 am.
• Since the difference between the Order pickup/delivery time and the Order paid time (18 minutes) is less than 20 minutes, the order will be sent to the kitchen immediately after payment.

Case 2:

• 11:00 am Order pickup/delivery time was chosen.
• The order was paid at 10:30 am.
• Since the difference between the Order pickup/delivery time and the Order paid time (30 minutes) is more than 20 minutes, the order will be put on hold.
• The order will be sent to the kitchen at 10:40 am (just before the order waiting time).

ENHANCEMENT

Enterprise – Promotion data push from master to child

Enterprise locations can now share promotions from the master location to child locations.

This enhancement helps merchants streamline and centrally manage promotional activities across all their enterprise locations.

Promotion push from master to child

How to Push Promotions:

To share a promotion from the master location to child locations, follow these steps:

1. Go to the Apps > Promotions.
2. Select the Link
   
   icon next to the Promotion name.
3. Choose the target child locations where the promotion should apply.

Here are the rules that this feature will follow.

General rules

• Promotion can be pushed from the master to the child.
  • If promotion is already pushed: Item with promotion, when pushed from master to child, that item will appear in the child with that promotion auto-applied.
  • If promotion is not pushed: Item with promotion, when pushed from master to child, that item will appear in the child without that promotion.
• Master and child locations can create their own promotions and use them individually.
• Promotion rules cannot be pushed individually — rules are pushed along with the promotion.

Child specific

• Child can create their own promotions and use them at their location only.
• Child location cannot push the promotion to the master location.
• Child cannot use the master promotion rules to create their own promotions.
• Child cannot edit a master-pushed promotion.
• Child can use a master promotion on their own child categories and items.
• Child cannot apply any promotion on a master-pushed category, but they can apply promotions on items under that category.

ENHANCEMENT

Item Level Extra Charge

Now the extra charge can be implemented at the item level as well.

The extra charge then applies to the item price and becomes part of a calculation.

Below are the steps you can follow to set up the item-level extra charge.

Extra Charge creation:

• Go to Settings > Setup.
• Extra Charge > Select Add Extra Charge.
• Enter the details like Name of the extra charge, select the item level, and set the $ or % value.

Assign Extra Charge to Item:

• Once the extra charge is created, you can select the item to which you want to apply the extra charge on.
• Go to Settings > Extra Charge > Select from the drop-down.
• Now you can add this item to the cart, and the extra charge will apply automatically to it.

Calculation layout:

• Extra charge applies to the Item price only. So, 5% extra charge will apply to $22 item price only. Extra Charge in this case = $1.10
• New Subtotal after item level extra charge = Item price + Extra charge + Modifier.
• Discount if any will apply on (Item price + Extra charge + Modifier) * Discount%
• Tax will apply on the Item price + Extra charge + Modifier – Discount

• Cash Discount Program Exclusion for Gift Card Transactions
• Improved Payment Flow for Insufficient Balance
• [CDS] Displaying Total Amount (Including Tip) on Loader
• Surcharging removed from the discount
• Tip Amount Added on Tip Prompts
• Introducing the Paidyet Gateway

We are pleased to announce the release of the iOS POS App with new features, enhancements, and bug fixes.

These features and fixes are now live for all our customers and will revolutionize the way guests place orders on the Lite app.

Below are the takeaways from this release.

Product Enhancements

ENHANCEMENT

Cash Discount Program Exclusion for Gift Card Transactions

To help merchants avoid losing money on gift card transactions, the cash discount program will no longer apply when purchasing or reloading gift cards with cash.

In these cases, the full face value of the gift card will be charged, without any discount applied.

ENHANCEMENT

Improved Payment Flow for Insufficient Balance

Previously, our POS system displayed the receipt pop-up even when the order wasn’t successfully closed due to insufficient balance on the customer’s card.

With the latest enhancement, the system now prompts users to pay the remaining balance, providing clearer guidance to both staff and customers during partial payments.

ENHANCEMENT

[CDS] Displaying Total Amount (Including Tip) on Loader

To avoid any confusion about the amount the customer is paying, we have added a message displaying the total amount (including the tip) on the loader.

This ensures the customer knows exactly what amount is being charged on the terminal.

Total Amount to Pay on the CDS

ENHANCEMENT

Surcharging has been removed from the discount

We’ve made a minor adjustment to how the payment receipt calculates totals when both a discount and the Consumer Choice Program (surcharge) are involved.

What’s Changed:

Previously, we used to adjust the surcharge on the discount amount as well.

With this update, the surcharge will now adjust on the original subtotal and tax, and not the discounted amount.

This provides a more accurate representation of the final amount paid.

Example:

• Order Subtotal: $100
• Discount: $20
• Consumer Choice Surcharge: 3%
• Tax: $0 (assumed for simplicity)

Calculation Flow on Receipt:

• Subtotal: $102.4
• Discount: $20
• To Pay: $82.4

ENHANCEMENT

Tip Amount Added on Tip Prompts

The tip amount is now added under Tip % on the Tip Prompt screen.

This will help you to see the tip amounts along with the % on all the tipping options.

Tip Amount on Tip Prompts (POS)

Tip Amount on Tip Prompts (CDS)

ENHANCEMENT

Introducing the Paidyet Gateway

The Paidyet gateway has now been supported on your iOS POS.

Paid yet gateway can be set up from the Partner Portal. The following are the supported features:

Applicable Payment Mode

• Card Present
• Card Not Present

 

Features Supported for CP

• Transaction/Sale
• Full Refunds
• Tip Prompts
• Payment programs (Consumer Choice, NCA, Cash Discount)
• Batch Close (from the processor side)

Features Supported for CNP

• Transaction/Sale
• Full Refunds
• Tip Prompts
• Payment programs (Consumer Choice, NCA, Cash Discount)
• Card on File

• Call Notification
• Driver Assignment
• Caller ID
• Manager Pin

We are pleased to announce the release of the iOS POS App with new features, enhancements, and bug fixes.

These features and fixes are live for all our customers and will revolutionize the way guests place an order on the POS app.

Below are the takeaways from this release.

Product Enhancements

ENHANCEMENT

Call Notification on Status Bar (Caller ID)

A glowing Phone icon will now appear on the Status Bar when a customer calls the restaurant to place an order.

Tapping the icon allows you to view and respond to incoming calls directly.

This feature is controlled by a new setting: Enable Caller ID on Status Bar.

Ensure it’s enabled to see the Phone icon on the Status bar.

Call Notification icon

ENHANCEMENT

Driver Assignment Indicator for Delivery Orders

Delivery orders that are awaiting driver assignment will now display an

indicator icon in the Delivery Service area. Once a driver is assigned, the icon will automatically disappear.

Preconditions for the icon to appear:

• The “Show Assign Delivery Section” setting must be enabled.
• Driver not assigned to the order.
• The delivery type must not be DoorDash Drive.

Driver assignment indicator

ENHANCEMENT

Caller ID – Save the business that the employee is calling from

You can now save an employee’s company name when they place an order by phone.

This allows for quicker order-taking in future calls from that business number.

How It Works:

• When an employee from a business calls to place an order, start the order in the Delivery or Takeout service area.
• Check the box for “Enable Business”.
• Enter the Business Name (e.g., Business ABC).
• Add the Employee Name (e.g., Employee A).
• Start the order.

This links the employee to the business, so the next time a call comes in from that business number:

• The system will recognize the employee from the business.
• You can quickly search and select the right employee name from a drop-down — just start typing the initials.

Example:

• A call comes in from Business ABC.
• You select Enable Business in the service area and input:
  • Business Name: Business ABC
  • Employee Name: Employee A
• You start the order.
• Next time Business ABC calls, just type “Emp…” and Employee A will appear for quick selection.

This feature streamlines repeat orders from organizations where multiple employees may place orders using the same phone line.

Enable Business for customer	Start order for customer

ENHANCEMENT

Manager Pin rephrased to Authorized Emp Pin

The Manager Pin text on the access restriction popup is now rephrased with Authorized Emp Pin.

Rephrased to Authorized Emp Pin

• Hide the Delivery Date and Time from Receipt
• Flat Tax is now supported in the POS
• Improvements in the Markup/Margin

We are pleased to announce the release of the iOS POS App with new features, enhancements, and bug fixes.

These features and fixes are live for all our customers and will revolutionize the way guests place an order on the POS app.

Below are the takeaways from this release.

Product Enhancements

ENHANCEMENT

Hide the Delivery Date and Time from Receipt

Added a functionality to hide the delivery date and time from the bottom of the payment receipt.

Hide Delivery/Pickup Date Time from Payment Receipt needs to be enabled from the backend portal to hide the delivery/pickup date and time from the receipt.

This feature will work for both the delivery and the takeout service areas.

Setting Disabled – Date and time appeared	Setting Enabled – Date and time disappeared

ENHANCEMENT

Flat Tax is now supported in the POS

Flat tax is now supported in the POS. Flat tax can be set up from the Backend portal > Settings > Setup > Tax.

Add the tax, set the rate, and select AMT in the Pay Type. Once done, you can set the tax at the category or item level.
Key points to note:

• Flat tax can only be set up from the Portal.
• Flat tax cannot be set up from the Partner Portal.
• Flat Tax cannot be applied as an additional tax.
• Flat tax is not yet supported for e-commerce.

Setting Disabled – Date and time appeared

ENHANCEMENT

Improvements in the Markup/Margin

We’ve found that the Markup was being wrongly called the Margin in the Portal and the POS.

So now we have replaced Margin with Markup; however, the calculation remains the same. Below is a way to calculate the Markup and Markup%:
Markup = Selling Price – COG
Markup % = (Markup / COG) × 100
In addition, we have added a new feature called Margin, which will be calculated based on the Selling Price. Below is a way to calculate the Margin and Margin%:
Margin = Selling Price – COG
Margin % = (Margin / Selling Price) x 100
The default setup is Markup. You can switch the calculations using a setting – Show Profit Report Based On. The calculations will reflect on the Item section (POS and Portal) and the Profit Margin report.

• Child Enterprise – Items cannot be added to the Parent Category
• Improvements in Caller ID Feature
• Partially paid orders cannot be returned

We are pleased to announce the release of the iOS POS App with new features, enhancements, and bug fixes.

These features and fixes are now live for all our customers and will revolutionize the way guests place orders on the POS app.

Below are the takeaways from this release.

ENHANCEMENT

Child Enterprise – Items cannot be added to the Parent Category

We have added a pop-up in the POS indicating that the items cannot be added to the categories that have been created by the Parent location.

Restricted Add Item

ENHANCEMENT

Improvements in the Caller ID Feature

Caller ID has now been enhanced with some feature upgrades. New enhancements will provide a better user experience for the merchants.

Here are the details:

• Disable the Caller ID Sound: Merchants can now turn off the caller ID sound if they don’t want their caller ID to ring when a new call comes in. You can do this using a setting – Disable Caller ID Sound.
• Terminal-Based Caller ID: Caller ID implementation is now terminal-based, where you can select the terminal to integrate the Caller ID to. Enable Caller ID Integration is a setting where you can view all the available terminals
  and select any one of them to connect the Caller ID.
• Fixed an issue with Caller ID where it was popping up on the POS even when the setting – Enable Caller ID Integration was disabled.
• Fixed an issue where the takeout service area could not pick up the caller’s name after the call was received.

ENHANCEMENT

Partially paid orders cannot be returned

Return on the partially paid orders was causing a negative balance issue on the POS.

So now we have restricted the return feature for the partially paid orders. Orders can only be returned when fully paid.

On returning a partially paid order, an alert pop-up will appear stating that partially paid orders cannot be returned.

Partially paid orders cannot be returned

• Enhancements in Takeout/Delivery Service Area
• Tip adjust implemented for Userdefined payments
• QR Code on Initial Receipt

We are pleased to announce the release of the iOS POS App with new features, enhancements.

These features are now live for all our customers and will revolutionize the way guests place orders on the Lite app.

Below are the takeaways from this release.

Product Enhancements

ENHANCEMENT

Enhancements in Takeout/Delivery Service Area

The following enhancements have been made to the Takeout and Delivery service area.

• The Pickup or Delivery date and time will be displayed on the service area screen. This will help the merchants to check the date and time without opening the order.
• Added the ability to change the delivery and takeout time by tapping an order.
• Added the ability to transfer orders to similar service area types, for example, Takeout to Takeout and Delivery to Delivery.

Date and time added to the Takeout and Delivery service area

ENHANCEMENT

Tip adjustment implemented for user-defined payments

Merchants can now adjust the tips on the order paid via user-defined payments.

The adjusted tip will be displayed in the EOD report.

ENHANCEMENT

QR Code on Initial receipt

The initial receipt can also have the QR Code printed on it. So the merchants can scan that QR to pull up that order.

This is a setting-based feature and has to be enabled using a configuration – Enable Order Number QR on Receipt.

You can scan the QR while on the order or the service area screen.

We are pleased to announce the release of the iOS POS App with new features, enhancements, and bug fixes.

These features and fixes are live for all our customers and will revolutionize the way guests place an order on the Lite app.

Below are the takeaways from this release.

ENHANCEMENT

Introducing the Tips Report

A new printable Tips report has now been added to the POS.

This will allow the merchants to view the tips earned by all the employees during the selected time period.

Tips report can be enabled for a specific employee from the Employee > Report Management > Tips report.

Tip = Gratuity + Tip House Cash = Cash Sale + Extra Charge – Credit Tips – Credit Gratuity – Cash Gratuity – Payout. Please note this report will only be applicable for the location created after Dec 4th, 2024.

Tips Report

ENHANCEMENT

Upcoming reservations first on the list

The reservation listing has been sorted with older reservations first on the list.

This will help the merchants to see the upcoming reservations first and then the future reservations.

Reservation sorting > Older First

ENHANCEMENT

Printable CC Report added in the POS

Introducing the new printable Credit Card report (CC Report) in the POS.

This is an employee-specific report and has to be enabled for the specific employee from the backend portal under Employee > Report Management > CC Report.

This report will display the Ref#, last 4, Amount, and Tip data for the required date range.

CC Report

ENHANCEMENT

Transaction Under Process Popup

A warning message has been added on the order screen alerting the merchants about the payment approved on the reader but not closed.

So the merchants can click the Card button to close the order.

Transaction Under Process popup.

We are pleased to announce the release of the iOS POS App with new features, enhancements.

These features are live for all our customers and will revolutionize the way guests place an order on the Lite app.

Below are the takeaways from this release.

Product Enhancements

ENHANCEMENT

Introducing the Case Breaking

Case Breaking is a feature where you can break down the item into further smaller quantities to sell it as a different item with a different UPC.

For example, if you have a pack of beer bottles with 12 bottles, you can sell it as a case or as a bottle.

They both will have different UPCs, so you know when it’s being sold as a single or as a whole case of 12.

A few prerequisites that need to be followed for case breaking – The Inventory module should be subscribed and Enable Case Breaking should be enabled.

Here is a user manual to help you go through the Case Breaking.

Case Breaking (Items mapping in POS)

ENHANCEMENT

Introducing the Multi UPC

This feature allows you to assign multiple UPCs to an item. On scanning those UPCs, the same item appears in the cart.

Two ways an item can be assigned multiple UPCs: Via the CSV file or from the backend portal’s catalog section.

Here is the user manual to help go through the Multi UPC in detail.

Multi UPC in Portal

Multi UPC in POS

ENHANCEMENT

Improved order search added in the Tip section

The Tip Section order search has now been enhanced by adding a Search button on top of the tip listing.

You can put the ref number in the placeholder and tap the Search button to look for the order.

Order Listing	Order Search with ref number

ENHANCEMENT

Delivery address formatted on the ticket

The delivery address will now appear formatted on the kitchen ticket as Street Address on the first line, then City and Zip on the next.

Formatted address on kitchen ticket

ENHANCEMENT

Tip Adjust is restricted if already applied via Tip Prompts

We have now added functionality to restrict users from adjusting the tips if already added via the Tip Prompt.

This will help us and the merchants streamline the tipping process in the POS.

Tip Screen

ENHANCEMENT

Introducing EBT Check

A new functionality has been added to your POS system that recognizes the EBT-eligible item and allows you to split the check into EBT and non-EBT.

So, you can pay the EBT-eligible items via EBT card and the non-EBT items via other payment methods.

This functionality ensures that tax, tip, surcharge, or any other extra charge does not add to the EBT orders.

Pay EBT Check via EBT

Please check this document to learn more about this feature.

ENHANCEMENT

Clear Sale Access Restricted to Managers

Now the merchants can restrict the employees from clearing the sale (via the Clear Sale button) on the POS.

To disable the clear sale for an employee, please follow this path: Employee > Select Employee > Access management > Disable Clear Sale Access.

Enabling it will make an employee enter the Manager Pin every time they clear the sale.

Manager Pin on Clear Sale

ENHANCEMENT

Pay via Saved Card Restricted to Managers

Now the merchants can restrict the employees from paying via saved cards (via the Card on File button) on the POS.

To disable an employee from paying via the customer’s saved card, please follow this path: Employee > Select Employee > Access management > Disable Card on File Access.

Enabling it will make an employee enter the Manager Pin every time they pay via the saved card.

Manager Pin on Card on File

ENHANCEMENT

Modifier Level Printer Association

A new feature has been added to your POS that will allow you to associate the printer at the modifier level from the backend.

So, the item will pick up the printer from the associated modifier instead of what has been set at the item itself.

This will be a configuration-based feature and has to be enabled using a setting called Enable Printer on Modifier.

Enabling it will bring the printer drop-down in the Modifier under the Details section at the backend.

Printer at Modifier level

Important Points to Note:

• Configuration-based – Enable Printer on Modifier. When enabled, the item-with-modifier prints at the modifier-associated printer.
• The printer can be associated at the modifier level from Modifier > Details > Printer.
• No matter what printer is associated with an item, the printer will be picked up from the modifier only.
• In case no printer is attached to the mods, only an item will print to the item-associated printer.
• Sub-mods are not supported.

ENHANCEMENT

Order icon made compatible with a restaurant or retail

The order icon on the left navigation has now been replaced with another one.

This icon will be compatible with restaurants or retail locations.

Order icon replaced

ENHANCEMENT

Terminal-Based Modifier Column Count

Now the modifier column count setting has been made terminal-based.

This means you can set up a specific modifier column count for different terminals.

Modifier Column Count Setup	Modifiers column count

ENHANCEMENT

The date range was removed from the Weekly Time Report

The Weekly Time report has now been enhanced by removing the date range selection.

This report will only show the weekly hour summary for the logged-in employee.

Weekly Time Report

ENHANCEMENT

[CDS] Added optional Email at Customer Sign Up

The optional email has now been added to the CDS at the time of customer sign-up.

If you are not seeing the customer sign-up screen, please make sure to turn on the SignUp/SignIn Customer from the CDS settings.

CDS Signup screen

We are pleased to announce the release of the iOS POS with new features, enhancements.

These features are live for all our customers and will revolutionize the way guests place an order on the POS app.

Below are the takeaways from this release.

Product Enhancements

ENHANCEMENT

Ignore Digits in Weight-Based UPC

The weight-based UPC has now been added with the flexibility to ignore the digits in the UPC.

A new configuration – Ignore digits after the weighted UPC is added, which will allow you to ignore the digits after the UPC.

For example, if the UPC of an item is 70802658 34 1400 and you have set the following values in the UPC settings:

• Weight item UPC character count – 8 (What would be the UPC character count?)
• Ignore digits after weighted UPC – 2 (How many digits to be ignored after UPC?)
• Weight-based UPC price length – 4 (What would be the price length?)

The breakup of the UPC will be as follows:

• 70802658 (UPC of 8 digits)
• 34 ( 2 digits to be ignored)
• 1400 (price length of 4 character count)

So, on scanning the UPC (70802658341400), the item added to the cart will have a price of $14.00

ENHANCEMENT

UPC display on the Product Page

The item UPC has now been added to the Product page to allow the merchants to have a quick glance at the UPC from the POS without needing to visit the backend portal.

The UPC will be displayed at the bottom of the product page if it’s associated with the item.

UPC on the Product Page