Smart AI-based Live Chat and Chatbots.
Enhance customer support efficiency with Live Chat.
Automate responses to common queries using AI Chatbots.
Improve customer satisfaction with accurate assistance.
Proper Analytical Ticket Stats
Easily analyze the ticket stats as full-proof data such as the number of received tickets, undefined, etc. Filter the reports based on specific periods and improve ticket management clarity.
Powerful Automation
Create the automation template with a trigger event, condition, and action. When the condition will be matched the automation process will be automatically performed. Add multiple conditions and actions for the triggering events. Craft unlimited automations for various purposes.
Saved Templates
Improve your ticket management tasks response time with canned responses. You can easily create various response automation templates based on commonly asked customer questions. So the agents can easily reply by choosing them and do faster responses.
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Complete Solution for Support System
Hive Support is a complete solution for support ticketing system which cover all of our needs, including live chat and automation.
Enhanced Support for Our Team
Hive Support has the ticketing system and AI-powered chatbot that significantly improved our response times efficiently.
Hive Support Rocks!
As an agency founder, Hive Support has revolutionized our customer service with its ticketing system, live chat, and automation.
Detail customer history and activities
Gain insights about customer information, including their activities like creating and responding to tickets. This enables efficient query management and enhances the quality of customer service provided.
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Add Private or Public Notes
Intensify customer service by including public and private notes for tickets. These notes assist agents in resolving issues more efficiently, providing a seamless and personalized support experience.
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Support Portal for Customers
Build a live support portal for customer support tickets. From the support portal, they can easily see all their created ticket and replies. It will enhance the customer support experience.
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