Refund Policy &
License Cancellation
We believe in all our products and stand by their quality and performance. However, things might not work in the same way for everyone. Therefore, if you come across an issue that cannot be resolved, you can contact us for a refund within 14 days after purchase. We will be happy to refund the entire amount.
If you faced any issue with our plugin or found any bug, We request you to contact our support team from getgenie.ai/support-ticket/. Our team will help you to fix any issue you faced and update the plugin within next update. Also you can check our documentation from getgenie.ai/docs/.
Refund will be given if:
- Item support is promised but not provided
- Items that have not been downloaded
- Item has a security vulnerability
Refund Will not be given if:
- You don't want it after you've downloaded it
- The item did not meet your expectations or you feel the item is of low quality. We request please check the demo before buy
- You simply change your mind
- You bought an item by mistake
- You do not have sufficient expertise to use the item
- You claim that you are entitled to a refund but do not provide sufficient information as to why you are entitled to a refund
- Please note that refunds do not apply to renewal payments.
Key Takeaways
- We will process your refund as soon as possible. In some cases, we might even offer to resolve an issue for you.
- No refunds will be processed after 14 days post-purchase.
- By requesting and receiving a refund, you relinquish all ownership of your license and agree to cease the use of the product immediately.
- We reserve the right to reject a refund request if deemed necessary.
Automatic Renewals
Unless you notify Getgenie before the end of the applicable subscription period that you want to cancel your renewal, your subscription will automatically renew, and you authorise us to collect the then-applicable annual or monthly subscription fee for such Renewal using any credit card or other payment medium we have on record for you. A subscription can be cancelled at any time in the Products Licenses page of your dashboard. No refund will be provided after the subscription is renewed.
If you still think you want a refund, submit your request from here – Refund Request
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