SMS Privacy Policy

Introduction

Function4, LLC (“Function4,” “we,” “us,” or “our”) is a managed technology services provider offering IT services, office technology, managed print services, document management, cybersecurity, and related business solutions. We are committed to protecting your privacy and safeguarding the personal information you share with us.

This SMS Privacy Policy explains how we collect, use, protect, and share personal information, including your rights to opt in and opt out of communications.

Information We Collect

Function4 may collect the following categories of information:

• Contact Information: Name, company name, email address, phone number, mailing address
• Business Information: Job title, service interests, support requests, account information
• Communication Preferences: Email and SMS opt‑in/opt‑out status
• Website Usage Information: IP address, browser type, pages visited, and cookies
• Support & Service Data: Information submitted through ticketing systems, assessments, or customer portals

How We Use Your Information

We use collected information to:

• Provide and manage IT, print, and technology services
• Respond to inquiries, service requests, and support tickets
• Deliver service‑related notifications and operational communications
• Send marketing or promotional messages only if you have opted in
• Improve our website, offerings, and customer experience
• Maintain security, compliance, and fraud prevention
• Comply with applicable laws and regulations

Opt‑In Communications

Email Communications
You may opt in to receive emails by:

• Submitting a form on the Function4 website
• Requesting information, assessments, or services
• Engaging in a business relationship with Function4
• Marketing emails are sent only to individuals who have provided consent.

SMS / Text Messaging
If you opt in to receive SMS messages from Function4:

• You provide express written consent to receive messages related to services, support, or promotions
• Message frequency may vary
• Message and data rates may apply
• Function4 does not sell, rent, or share SMS opt‑in data or consent with third parties, affiliates, or partners for marketing or promotional purposes.

Opt‑Out Rights

Email Opt‑Out
You may opt out of marketing emails at any time by:

• Clicking the “Unsubscribe” link in any marketing email
• Contacting us at privacy@function-4.com

SMS Opt‑Out
You may opt out of SMS messages at any time by replying STOP to any message.
Example confirmation:

“You have successfully opted out of messages from Function4. You will no longer receive SMS messages unless you reply UNSTOP.”

Data Sharing & Disclosure

Function4 does not sell personal information.
We may share information only:

• With trusted service providers who assist in delivering our services (under confidentiality agreements)
• To comply with legal obligations or lawful requests
• To protect the rights, safety, or property of Function4, our clients, or others
• Mobile subscriber information and opt‑in consent are never shared for marketing purposes.

Data Security

Function4 implements reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, or misuse, consistent with industry standards and our cybersecurity practices.

Cookies & Tracking Technologies

Function4 uses cookies and analytics tools to improve website functionality and performance. You may disable cookies through your browser settings, though some site features may not function properly.

Your Privacy Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information
• Withdraw consent for communications at any time
• Request information about how your data is used
• Requests may be submitted to privacy@function-4.com.

Children’s Privacy

Function4’s services and website are intended for business use and are not directed to children under 13. We do not knowingly collect personal information from children.

Policy Updates

We may update this SMS Privacy Policy periodically. Updates will be posted on this page with a revised effective date. Continued use of our website or services constitutes acceptance of the updated