ScottR

Serene, The error indicates that there is a corrupt setting in an Options file that is being loaded. This is controlled by "Identities" so I suspect there is a corrupt identity. To resolve the issue, please visit the following location on your C: Drive and delete the "Identities" folder. This will force Windows to create a…

Please copy the error message information (Copy, Upper Right of dialog) and paste it here so I can see which control is failing to load. Thanks! Scott Reed

Matt, Please forward the crash information (copy and paste it into this message or send it to support) and I will file a report. Best Regards, Scott Reed Media Cybernetics

Hi Matt, The Unlock option becomes available when you disable the Filled Objects setting on the Measurement Objects settings dialog. Hope this helps, Scott Reed

Dan, Unfortunately, Image-Pro 10 is not supported in Windows 11. That said, the primary issue is typically related to the Sentinel HASP Drivers. You can search (Google) for the Latest HASP Drivers; installing the latest HASP drivers may allow Image-Pro 10 to recognize the license dongle in Windows 11. There may be other…

Hello, The USB Dongle is the license and AutoQuant will not run without it. Depending on the version, you may be able to purchase a replacement dongle. For more information about this option, please contact our sales department at 301-495-3305. Our contact information, as well as a contact form, is on the…

Jose, Media Cybernetics is a company that develops software used in a wide variety of scientific image analysis applications. We are not associated with the News media and our forums are intended to allow our users and resellers to ask questions about our products and discuss applications. You can learn more about our…

@mbatchelor Please feel free to contact Technical Support (support@mediacy.com) with general questions about features and functions. If you need development assistance, Matthew Batchelor is a community member that may be able to assist with the update of this macro for a fee. He has a lot of experience doing this sort of…

Hi - I am not familiar with the KI3. I did find a K3 on their website but we have not tested our Capture Interface with this model. That said, our Leica Capture Interface is generic enough that it may work with this model. If you have access to the camera, I can provide you with a 15-Day trial version of Image-Pro for…

Friedrich, The Metadata is available in the Image Information panel. Right-Click on an open Image and select the "Information" (blue i) icon Select "Metadata" from the Template dropdown list. Best Regards, Scott Reed Media Cybernetics

Hello, Unfortunately, Image-Pro Plus is not compatible with Windows 10. This is a very old product and it uses a licensing system that is no longer available for updates. If you have any additional questions, please let us know! Best Regards, Scott Reed Media Cybernetics

My pleasure! Scott Reed

There are 3 things necessary to use your camera in Image-Pro: 1) Image-Pro properly licensed for Capture. 2) Windows Device Drivers. 3) Capture Interface. It sounds like the first 2 items have been verified. You may want to double check that the camera drivers are installed using Device Manager, a utility provided by…

If there is a Capture Interface for your specific camera model, you can acquire images directly into the Image-Pro environment. Supported Capture Interfaces can be found here: https://www.mediacy.com/support/hardware. Best Regards, Scott Reed

Hi, Unfortunately, this configuration is not supported in Windows 10. If you have access to a Windows 7 computer, that would be your best option. -Scott Reed

jbmateck, Auto-Pro is a set of commands (macros) provided by Image-Pro in the IPBasic development environment. These commands only work in Image-Pro. Translating your Image-Pro macros (Auto-Pro commands) to another language will not work. If you would like more information about the SDK available for older versions of…

Spatial Calibrations are held in a .cal file and the default location for most files is in the application director (or subfolder) C:\IPWIN6x. The errors you are receiving are likely the result of the inclusion of older Active X code, probably managing the export of data to Excel. You should contact the author to have them…

A spatial calibration is simply a conversion from pixels to a real world unit of measure (microns, for example). A system calibration, when selected, is a calibration that is automatically applied to each newly acquired image. Here is a video tutorial about creating a spatial calibration:…

Unfortunately, no. All documentation is help in compiled help files (.CHM) and only included in the product (Help menu). 

Image-Pro Analyzer 6.3 is an older product, released about 15 years ago. The product itself was developed using C/C++ and the Macro Language is called IPBASIC/Auto-Pro and is based on the BASIC programming language.

"localhost:1947" is not applicable to Image-Pro Plus version 7. This feature was introduced in Image-Pro Premier version 9.0 and was never tested with Image-Pro Plus. Please verify that you are using the appropriate license for the appropriate product, in a support operating system. The message that indicates the driver…

Hello, Image-Pro Plus version 7 includes a HASP driver that is compatible with Windows 7. Please make sure you are logged in as an Administrator during installation and that the HASP dongle is not attached. If you must re-install the driver, please use the version that is linked…

In reviewing the Community Forum we came across your unanswered post and would like to make sure you've received a response from MediaCy since there was not a community response. First, please make sure you are using the latest (last) release for the DP72 Capture Interface:…

In reviewing the Community Forum we came across your unanswered post and would like to make sure you've received a response from MediaCy since there was not a community response. The Image-Pro 10 License Server does not require a license dongle. Although we have never tested Image-Pro on a NAS, If you are able to run a…

In reviewing the Community Forum we came across your unanswered post and would like to make sure you've received a response from MediaCy since there was not a community response. Image-Pro Plus (all versions) is not compatible with Windows 10. The last release for this product, version 7.0.1, added support for Windows 7…

In reviewing the Community Forum we came across your unanswered post and would like to make sure you've received a response from MediaCy since there was not a community response. Image-Pro Premier is not compatible with MacOS. Users who wish to use Image-Pro (any version) on a MAC must install the Windows Operating System;…

Hello, Please contact Technical Support at "support@mediacy.com" and provide the serial number for your copy of Image-Pro Plus. They will respond with a link to download the version associated with your serial number. Best Regards, Scott Reed

Good news! We are looking in to the issue now and hope to have it resolved soon. Thanks for the response! Scott Reed

Henri, With the advent of 4K monitors, Microsoft has introduced several new scaling features that conflict with UI elements in many different software packages. While we've found work-arounds for some, and Microsoft has resolved some, there continue to be issues on some systems. These issues are complicated by "Themes"…

For Focus Travel Speed, have you completed a Z Calibration ("Calibrate Z")? I believe this must be done before you can set Focus Travel speed. Regarding the Frame limitation, you need to make sure that the travel area, on both systems, are the same. The safest way to insure this would be to use Physical Limits. I am not…