How to Create Feedback Forms in WordPress (Free)

According to a Microsoft report, 77% of consumers view brands more favorably if they actively ask for and apply customer feedback. But how often are you collecting meaningful feedback from your WordPress site?

A suitable feedback form becomes essential to collect valuable insights and customer pain points and improvement ideas. The failure to listen to your customers can lead them to quietly depart while feeling unheard.

Users can create feedback forms easily through the form plugin functionality. The AI-based design tool with no-code interface lets you build adjustable order forms that generate improved customer engagement and sales production.

This guideline demonstrates step-by-step instructions on how to create feedback forms in WordPress with a no-cost advanced form plugin. Let’s make feedback easy and actionable, starting today.

An alarming 81% of users abandon forms, with key reasons being security concerns (29%), lengthy forms (27%), ads or upselling (11%), and unnecessary questions (10%)

Prerequisites

• A WordPress website: A live WordPress site with admin access and the latest version installed.
• FormGent plugin installed and activated: Download from formgent.com or install via the WordPress plugin directory.
• Basic feedback goal: Know what kind of feedback you want to collect (e.g., product, service, suggestions).
• A page/post to display the form (optional): Decide where you’ll embed the form using FormGent’s shortcode.

Step-by-Step: How to Create a Feedback Form

Although there are so many form plugins available in the market but today we will use FormGent’s Free version to use its AI-powered, no-code solution, which is a perfect solution for our requirements. 

This guide will walk you through creating a functional and visually appealing feedback form on your WordPress site using FormGent without any coding.

Step 1: Install and Activate the FormGent Plugin

Log in to your WordPress Dashboard.

2. Go to Plugins → Add New.

3. Search for FormGent in the plugin directory.

4. Click Install Now, then hit Activate.

5. After activation, visit FormGent → Settings to configure basics like General Settings, Security, Validation, and License.

Step 2: Start a New Feedback Form

Once FormGent is active, you can begin building your feedback form in two ways:

1. Start from Scratch – Use the intuitive drag-and-drop builder.
2. Create with AI – Let FormGent’s AI generate a complete form for you in seconds.

Step 3: Use FormGent’s AI to Build the Form

1. Navigate to the FormGent menu in your WordPress dashboard.

2. Click on “All Forms,” then select “Create New” to start a new form.

3. Choose “Create with AI.”

4. Select AI Classic Form.

5. Describe your Form’s purpose in 500 characters or less in the prompt box.

Example: “Create a feedback form with name, email, rating scale, and a message box for comments or suggestions.”

6. Click Generate Form, and FormGent will build your Form instantly.

7. You’ll now see a ready-to-use feedback form on your dashboard.

Step 4: Add Conditional Logic (Optional)

You can show or hide questions based on how users answer.

1. Select a form field.

2. From the sidebar, go to Block → Logic → Set Conditional Logic

3. Define logic conditions and click Apply.

Step 5: Customize Notifications & Confirmations

Set up emails and thank-you messages:

1. Go to the Form and click Email Notification.

2. You can add a new notification in this Email Notification window by clicking the “Add Notification” button.

3. We have Template Name, Email Subject, Send To & Email Content in the new window.

4. After you are done with those fields, click “Submit.”

5. Alternatively, you can send them to a designated thank-you page. To do that, go to the Form  → Form Confirmation.

6. In this window, you can customize the Success Message and Save changes.

7. You can also Redirect to a page or

8. You can Redirect to a custom URL and Save changes.

Step 6: Design Your Feedback Form

Match your Form’s appearance with your website’s branding:

1. Click Design & Share from the top right of your Form.

2. Modify layout, colors, fonts, button styles, and label positions.

3. Preview the design on either Desktop or Mobile before publishing.

Step 7: Publish and Share the Form

1. Enable sharing by toggling “Enable Share”.

2. Choose your Form Status: Draft, Pending, Private, Scheduled, or Published

3. Customize the URL slug for easy access.

4. Click “Publish,” and select from Public, Private, or Password Protected, then confirm your choice.

5. Copy the link to share directly, or use the shortcode to embed it on your site.

Step 8: Your Feedback Form Is Now Live!

With FormGent, you’ve created a professional, mobile-friendly, secure feedback form ready to collect valuable insights from your users.

Tips to Make Your Feedback Forms More Effective

The following best practices will help you obtain meaningful feedback through your feedback forms:

i. Ask specific questions

Your feedback form should concentrate on gaining insights about particular areas such as service quality, user experience and product suggestions. Ask specific questions that avoid general and broad questions.

ii. Keep it short and focused

The maximum number of inquiries must remain minimal to prevent user mental overload. Create three to five purpose-built questions that promote truthful replies.

iii. Offer incentives (if applicable)

Your feedback response rates and user engagement levels will increase by offering little rewards through discount codes or giveaway entry.

iv. Use a clean and mobile-friendly design

Test your form design by verifying that it works well no matter what device your users are using. The form performance and user completion numbers will increase due to a design that responds well and maintains cleanliness.

v. Add an optional comment box

Users need the ability to submit unrestricted feedback or creative proposals. The comment section allows uncovering new useful information not identified through structured questions.

According to HubSpot research, reducing the number of unnecessary form fields can increase conversion rates by up to 120%

Final Thoughts

Feedback forms are powerful tools for understanding your audience, improving your offerings, and building stronger relationships. With FormGent, creating and customizing feedback forms becomes effortless, even for beginners.

From AI-powered form generation to seamless WordPress integration, FormGent simplifies the process while ensuring flexibility, responsiveness, and user satisfaction. Start using FormGent today and turn customer feedback into actionable insights that drive real growth. 

Get Started with FormGent Now!

Ready to Get Started?

Streamline your feedback form today. Download FormGent and create compelling, conversion-friendly forms in just a few clicks.

• Download FormGent from the WordPress Plugin Directory
•  Visit the Official Plugin Page to explore all features and use cases

Want to do more with FormGent?

Explore our advanced tutorials to learn how to create multi-step forms, implement conditional logic, and more.

FAQs – How to Create Feedback Forms