Enjoy expert, world-class, ISO 9001- and 27001-certified Microsoft Dynamics support for your charity by non-profit specialists who speak your language, from Gift Aid issues to fund accounting challenges. Let us sort your systems so you stay focused on what matters most: your mission.
Contact our support team Monday to Friday, 9:00 AM to 5:30 PM, excluding bank holidays.
Reach us by phone +44 345 257 1173 or through your ServiceNow customer account.
Get break-fix support for anything that doesn’t look right, with full and transparent tracking, so your system always functions smoothly.
Request service administration such as new user licences or access permissions. Let us take the strain off your internal team and action requests fast.
Need a small bespoke change to your system? We’ll explore options, provide a quote, and seek your approval before implementing so you’re always in control.
Need peace of mind? Our Upgrade Assurance service is the key to your Dynamics 365 continuity. Let us manage Microsoft’s automatic updates for you, with test upgrades and user testing, to reduce the risk of key services being interrupted due to your specific configuration or bespoke modifications. All with the peace of mind of a fixed price and target service levels. No more costly post-upgrade fixes!
Ease pressure on your team while keeping optimum performance and data integrity as your non-profit grows. Includes regular maintenance, managing licences, permissions, and information security — taking away the hassle and worry of often-overlooked tasks.
Tailor your solution to meet evolving needs with small tweaks or new functionality. This bundle provides consultancy and expert advice to ensure your system works harder for you, while controlling costs — crucial if your change requests often go beyond three days.
Build, manage, and improve reports using advanced software like Power BI or Jet Reports. We offer tailored training courses, on-demand consultancy, or can manage reporting for you, to make the most of your data’s potential.
Level up your team’s skills with Microsoft Dynamics 365 training. This bundle keeps knowledge consistent across your non-profit, supports new starters, and helps you use your system’s full functionality for a higher ROI through webinars and IT training videos.
STEP 1
Once your system is up and running, you’ll have an onboarding session with the service desk manager. This introduces you to the support team, communication methods, and the ServiceNow platform, for a smooth transition into the support ecosystem.
STEP 2
Logging support tickets is simple. Do it directly on your ServiceNow portal, via live chat, or by phone.
STEP 3
First-line support analysts triage tickets. If your issue is more complex, it will go to our non-profit experienced support consultants or Microsoft-certified developers.
STEP 4
We’ll agree a Service Level Agreement (SLA) with you for resolving issues, and you’ll receive updates by email. ServiceNow also gives you access to knowledge-based articles and training documentation for self-service and continuous learning.
At any time you have the option of your ServiceNow portal, live chat or telephone to communicate with our team.
STEP 5
Every month you’ll get a customer statement that reports your logged issues and our SLA achievement. You’ll receive customer satisfaction surveys to give your feedback, and have regular calls with your Customer Success Manager to make sure everything is going smoothly.
“The whole team at the end of the phone over the last few months have been brilliant at solving our issues, we have had such a lot on at our end and the managed service team have all been brilliant, thank you ForGood.Tech, it’s great to know that you are there when we need you.”
"I've had a really good experience with the Support Team: I've raised quite a few cases and I've quite possibly annoyed them a bit, but they have all been incredibly helpful. I really like your ticketing system (Service Now) too."
“The Service Desk are really good in that they really want to help, and responses are very speedy."
Get non-profit-focused support for your Microsoft Dynamics 365 with ForGood.Tech. Speak to a specialist today
Get in touch
Tailored for charities and non-profits
Turn fragmented fundraising into a connected, income-growing system. From identifying unclaimed Gift Aid to a 360° view of all contacts, this is your secure, integrated fundraising-to-finance platform.
Tailored for charities and non-profits
Replace spreadsheet chaos and clunky legacy tools with a finance system that works the way non-profits do. Get real-time reporting, automated fund accounting, and full audit trails from day one.
4 Minute Read
The challenges of working with the system were clear – the finance team were too focused with admin tasks, leaving no time for strategic financial analysis to support decision-making and add value to the charity.
4 Minute Read
The challenges of working with the system were clear – the finance team were too focused with admin tasks, leaving no time for strategic financial analysis to support decision-making and add value to the charity.
3 Minute Read
ForGood.Tech’s Customer Success Manager engaged with AFF on how to approach a solution to combat their data security fears and streamline this critical process.
2 Minute Read
Having been a customer of ForGood.Tech for some time, an understanding of their business needs was already established.
Get the best Microsoft Dynamics 365 solution for your non-profit with our train-first approach. You’ll discover Dynamics’ out-of-the-box potential, leaving behind the stress of spreadsheets and costly customisation. Get what you need today, then add more as you need it, for a smart, intuitive solution that works the way you do.
Unlock Microsoft Dynamics 365’s full potential with the right partner. ForGood.Tech brings you 20+ years’ Microsoft expertise with 100% non-profit focus to do just that. Partial VAT, Gift Aid challenges, reserve funds? We get it. SORP changes or Charity Commission updates? We’re on it. The bonus? Everything we do benefits your sector.
