Privacy Policy

Last updated: August 5, 2025

1. Who We Are

FixLayer Ltd (“we”, “us”, “our”)
Company No: 16600422
Registered Office: 40 Lovibonds Avenue, Orpington, BR6 8EW, UK
We are the Data Controller for your personal data under UK GDPR.

2. Definitions

  • Customer – any individual or organisation purchasing our products or services.
  • Consumer – an individual acting wholly or mainly outside their trade, business, craft, or profession.
  • Business Customer – any customer purchasing in the course of business.

3. Data We Collect & Why

  • Contact & Support: name, email, IP address, form entries – to respond to support requests (legitimate interest).
  • Email Sign‑Ups: name, email – to send updates if you opt in (consent).
  • Subscriptions & Purchases: billing details, transaction data – to fulfil contracts via Stripe/WooCommerce (contract performance).
  • Usage Analytics: anonymised data from Google Analytics & WooCommerce logs – to improve site reliability and experience (consent).

4. Data Retention

  • Support logs & emails – retained until you request deletion.
  • Subscriber data – retained while active and for 12 months after cancellation unless deleted earlier on request.
  • Analytics – stored for up to 24 months, then anonymised or deleted.

5. Cookies & Third‑Party Tools

We use essential cookies for payment and login functionality, and optional analytics cookies with your consent. Stripe’s secure scripts are used solely for payment processing. Full details and consent settings are in our Cookie Policy.

6. Who We Share Your Data With

  • Stripe – payment processing (Privacy Policy).
  • FixLayer Licensing Server – to issue and manage licence keys under contract.
  • Google Analytics – anonymised usage data only.

7. Your UK GDPR Rights

  • Request access, correction, portability, restriction, or erasure of your personal data.
  • Withdraw consent at any time.
  • Object to processing based on legitimate interest.
  • Complain to the ICO: make a complaint.

8. International Transfers

Your data is stored and processed in the UK or jurisdictions recognised by the UK as providing adequate protection. No transfers outside these areas occur without UK GDPR‑compliant safeguards.

9. Policy Updates

We may update this policy as our services evolve. Continued use after an update constitutes acceptance of the revised policy. Significant changes will be emailed to active subscribers.

10. Governing Law

To the maximum extent permitted by applicable law, this Privacy Policy is governed exclusively by the laws of England & Wales. The courts of England & Wales have sole jurisdiction over any disputes, irrespective of where in the world our products or services are purchased or used.

11. Contact Us

Email: hello@fixlayer.com
Address: FixLayer Ltd, 40 Lovibonds Avenue, Orpington, BR6 8EW, UK
Company No: 16600422