About Five Nines
Who We Are
Five Nines is more than a support desk. We are a tech-operations partner that delivers accountable, audit-ready IT. We bring the rigor of enterprise operations to growing organizations – without the overhead – so they can achieve results faster, safer, and with greater clarity.
Years in business
Locations
Employees
Years on "Inc 5000"
What Drives Us
Our Value
Pursuit
Every Partner’s Mission Achieved
Promise
To be a part of the solution in every situation
Plan
Great on purpose, not by chance
Recognized for Results
See Our Award-Winning Impact
The Five Nines Difference
We’re an independently-owned managed IT services provider with over 200 employees solely focused on IT. We take pride in our roots and our story, while bringing national-level capabilities to the table. No matter how large we grow, we’re still close enough to know our clients by name and care about achieving their mission.
Business alignment
Operations DNA
Security by default
Right-sized scale
Customers explain what the Five Nines partnership means to them.
Our Clients Say it Best
“Five Nines lets us concentrate on our core business and not force us to be tech experts on top of everything else.”
Kent F
“We have a fantastic placement engineer and account manager. They understand the needs of our company and have been responsive and attentive.”
Michele S
“We have been long term clients for many years and Five Nines continues to provide exceptional service and response time to any needs that we encounter.”
Nancy H
“Team is always ready to help and explore any questions or new ways to attack things. Just a great team to work with.”
Jody C
“Knowing that we have experts at many different levels, looking out for our system and making sure we’re compliant, is truly invaluable.”
Ron A
“FiveNines has been a wonderful partner for our company. They are always quick to respond and make you feel like a priority.”
Sara W
“Our surgery center was needing upgrades to security and reliable contact. They have been so helpful and professional with their service.”
Carrie E
“Five Nines has been a partner for nearly 10 years and we have had awesome service.”
Neal L
“Five Nines is always quick to respond to issues and are very responsive to questions. My primary team of Mark, Ben and Nelson are fantastic.”
Cynthia R
“The Five Nines Team is always great to work with. The Help Desk is always pleasant and helpful.”
Joe M
“I trust Five Nines with everything I work with them on.”
Mike F
How We Work
Five Nines Fundamentals
Treat everything you touch a a personal statement bearing your signature. Take pride in the quality of what you do and insist on excellence.
People are good, fair, honest, and genuinely want to do the right thing. Always start from a place of trust when considering why someone does something or when addressing conflict.
We learn as much as we can about our clients. Knowing the people and their business puts us in the position to contribute to their success. These relationshihps and the resulting knowledge are key reasons clients choose to stay with us.
We spend a large amount of time with our work family; we are intentional about building relationships with those around us and finding ways to enjoy our workplace.
We believe in a healthy work/life balance. Putting in long hours, while occasionally necessary, is not a badge of honor. Deliver excellence while working, then get out an enjoy life.
Take total ownership of our role in every situation by staying committed and attentive to the issue until you are absolutely sure it is resolved.
Service generally begins and ends with a phone call. Go the extra mile and understand many times that means picking up the phone and calling.
Utilize the proper systems to ensure that you never put yourself in a position to drop the ball. Proper follow up and execution are key reasons clients love Five Nines.
Have a healthy paranoia about what you are doing: have a plan, identify ways to roll-back changes (shapshots, backups, saved configurations), and test your work.
We owe our clients our best effort. Getting the right people involved and collaborating gives our clients the excellence they deserve and provides growth and earning opportunities for everyone.