FAQs
What is First Ally MFB Mobile?
First Ally Trust Mobile is our dedicated mobile banking application that allows customers to conveniently perform banking transactions while on the go.
Which mobile devices support First Ally MFB Mobile?
First Ally MFB Mobile is compatible with Android and iOS mobile devices.
What are the benefits of First Ally MFB Mobile?
First Ally MFB Mobile provides a range of benefits, including the ability to perform transfers, view and request account statements, pay bills, recharge airtime and data, and make requests for debit cards, cheques, and drafts, among other features.
Where can I download and register for the service?
You can download the mobile app from your device’s app store or follow the instructions provided on our website. Once downloaded, please register using any of your account numbers that were sent to your registered email address with the bank.
Are there any fees associated with using First Ally MFB Mobile?
No, there are no fees for using First Ally Trust Mobile. However, certain banking transactions conducted through the platform may have associated charges.
Can I use First Ally MFB Mobile outside Nigeria?
Yes, you can use First Ally Trust Mobile outside Nigeria to access the service.
How do I log on to First Ally MFB Mobile?
To log on to First Ally MFB Mobile, simply download the app and use the username and password you created during the initial setup. Download the app and enjoy seamless banking at your fingertips.
Do I use the same login credentials (Username and Password) for First Ally MFB Mobile and Online Banking?
Yes, your login credentials are the same for both our mobile and online banking platforms.
What is my Transaction PIN?
Your Transaction PIN is a four-digit code that you will personally select during the registration process. It is known only to you and will be used to complete transactions on First Ally MFB Mobile.
What types of transfers can I initiate through First Ally MFB Mobile?
You can initiate transfers within your own accounts, transfers to other First Ally Trust MFB accounts, and transfers to accounts in other banks through our mobile platform.
What should I do if a transfer request fails and my account is debited?
If you encounter a failed transfer where your account is debited, please contact our business concierge services team at 09055998228 or 09055998220, or send an email to mfb@first-ally.com.
Do I need to save beneficiaries again if I already have them on my online banking platform?
No, the beneficiaries you have saved on your online banking platform will automatically reflect on your mobile banking page.
Will I be charged for transferring money to another First Ally Trust MFB account?
No, there are no charges for transferring money to another First Ally Trust MFB account.
Can I pay bills through First Ally MFB Mobile?
Yes, you can conveniently pay bills using First Ally Trust Mobile.
How do I report a bill payment problem?
If you encounter any issues with your bill payment, please reach out to our dedicated business concierge services team. You can contact them at +2349055998221 +2349055998228 +2349055998231 +2348157791225. Alternatively, you can send an email to mfb@first-ally.com for assistance.
Can my account statement be sent to me via dispatch?
Yes, we can arrange for your account statement to be sent to you via dispatch. Simply let us know your preferred method of delivery, and we will ensure it reaches you promptly.
A restriction was placed on my account after logging a fraud report. When will the restriction be lifted?
The restriction on your account will be lifted once all necessary investigations have been completed. For updates on the status of the restriction, please contact our business concierge services team at +2349055998221 +2349055998228 +2349055998231 +2348157791225. You can also reach us via email at mfb@first-ally.com.
I just topped up my mobile number, but I haven't received the value.
If you have topped up your mobile number and haven’t received the expected value, please get in touch with our business concierge services team. They can be reached at +2349055998221 +2349055998228 +2349055998231 +2348157791225. You may also send an email to mfb@first-ally.com for prompt assistance.
I mistakenly inputted a large sum for my airtime recharge.
Can this be reversed? If you have accidentally entered a large amount for your airtime recharge, please contact our business concierge services team immediately. They will assist you in resolving the issue. Reach out to them at +2349055998221 +2349055998228 +2349055998231 +2348157791225 or send an email to mfb@first-ally.com.
What happens if my phone/SIM is lost, stolen, or damaged?
In the unfortunate event that your phone or SIM card is lost, stolen, or damaged, please contact our business concierge services team for support. They will guide you through the necessary steps to safeguard your account and assist in any required actions. You can reach them at +2349055998221 +2349055998228 +2349055998231 +2348157791225, or send an email to mfb@first-ally.com.
Who should I contact for further support?
For any further support or assistance, please don’t hesitate to contact our dedicated business concierge services team. They are available to help you with your inquiries and concerns. Reach out to them at +2349055998221 +2349055998228 +2349055998231 +2348157791225, or send an email to mfb@first-ally.com.
Can I have multiple First Ally Trust MFB accounts?
Certainly! However, please note that you can only have one account per savings product offered by the bank. This ensures efficient management of your accounts and avoids any confusion.
Can I pay off my loan when I have the money?
Absolutely! If you find yourself in a position to pay off your loan before the agreed maturity date, you are more than welcome to do so. Simply contact us to discuss the repayment process.
I have repaid my loan in full and I need a letter of non-indebtedness.
If you have successfully repaid your loan and require a letter confirming your non-indebtedness, please submit an application for the letter directly to First Ally Trust MFB. You can send it either through your Relationship Manager or by reaching out to us directly. We will promptly process your request.
How do I know my repayment balance?
To obtain information regarding your repayment balance, we recommend speaking with your dedicated Relationship Manager. Alternatively, you can visit any of our conveniently located branches for assistance.
Can I use my daughter or wife as my guarantor?
No, we do not accept family members as guarantors. We require impartial and independent individuals to serve as guarantors for loan applications.
If I change the location of my business, can I still apply for a loan in my former location?
Certainly! If you have relocated your business, you can still apply for a loan from your new location. Simply make a request for a file transfer from your former location to the new one. Our team will assist you with the necessary steps to ensure a smooth transition.
Is it compulsory to save money before I can get a loan?
While we highly encourage saving for a brighter financial future, it is not compulsory to save before applying for a loan. We understand that everyone’s financial circumstances are unique, and we are here to provide the necessary financial solutions to help you achieve your goals.
How do I repay my loan?
- Debit Card: You can use your Debit Card linked to your First Ally Trust MFB account to make loan repayments.
- Bank Transfer: You can initiate a transfer from other correspondent banks to your First Ally Trust MFB account for loan repayment.
- Quickteller: Use Quickteller on ATMs or your mobile phone to transfer funds directly to your First Ally Trust MFB account for loan repayment.
- Branch Deposit: Visit any of our branches and deposit the repayment amount into your First Ally Trust MFB account.
What is the expected duration for me to pay off my loan?
The duration for loan repayment varies depending on the type of loan you have applied for. Typically, loan terms range from 1 month to 24 months. Our team will provide you with specific details regarding the repayment period when discussing your loan application.
How many days does it take to process a loan application?
Once you have submitted all the required documents, our loan application process usually takes 2 to 5 working days. During this time, we carefully review your application and assess your eligibility. Rest assured, we strive to provide a prompt response to your loan application.
If you have any further questions or require assistance, please don’t hesitate to reach out to us. We are here to support you every step of the way.