×
1.Shipping & Customs Policy:
Free shipping is available on orders over $99. We usually ship using delivery methods with duties prepaid, so in most cases, you won’t need to pay any additional customs fees. However, customs regulations vary by country. If you are required to pay customs duties, please follow the instructions provided by your local customs authority.
If you encounter any issues, please contact us at feturax01@gmail.com.
2.After-Sales Policy:
Our service period is three months, starting from the date you receive your package. Depending on the specific situation, the resolution may vary. Please send your order number and email address to feturax01@gmail.com , and we will provide an appropriate solution.
3.Customization Policy:
We support color and pattern customization. Please send your reference images to feturax01@gmail.com. for further discussion.
4.Shipping Time:
As most of our products are handmade, production and shipping require additional time. Solid-color products are usually shipped faster, as they do not require extra coloring.
If you have specific timing requirements for your order, please contact us at feturax01@gmail.com for more details.
5.Shipping & Logistics:
All orders are shipped from China.
• United States: UPS / DHL
• Hong Kong & Macao (China): SF Express
• Taiwan (China) and most other countries: Yanwen Logistics
Our partnered logistics providers will select the most suitable international and local shipping services based on the destination and transportation conditions. Packages may first be sent to the destination country via our transit logistics partner (this transit stage may not be trackable), and then handed over to a local courier for final delivery.
As the most appropriate shipping method is selected automatically, specific carriers cannot be requested.
For Mainland China, products can be purchased domestically via Xianyu or Taobao.
6.Supported Shipping Countries:
We ship to most countries worldwide, including but not limited to: the United States, the United Kingdom, France, Germany, Italy, Russia, Belarus, Australia, Canada, Singapore, South Korea, Japan, Thailand, Brazil, New Zealand, Ukraine, Denmark, Malaysia, Vietnam, the Netherlands, Poland, Finland, Switzerland, Israel, Belgium, the Czech Republic, India, Africa, Greece, and Argentina.
Our business operates globally. You may place your order directly. If there are any issues, our customer service team will contact you via feturax01@gmail.com so we can coordinate shipping together.
