Support

Our presence in the market keeps growing, but most importantly, we take pride in leading the industry with stellar support and CPI certification.

MyFederated

Online Support Portal

Our MyFederated support portal serves as a centralized hub for users seeking assistance with Federated Wireless products and services. This platform offers a comprehensive knowledge base, community forums, and eLearning resources, facilitating user engagement and self-service support.

Knowledge Base

Browse and search for articles; rate or submit feedback.

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Ask the Community

Engage with and get answers from your peers and experts.

Get Help

Contact support to make a request or report a problem.

The portal provides 24/7 direct access to customer support, ensuring timely assistance for technical issues and inquiries. Whether you’re a new user seeking onboarding guidance or an existing customer looking for advanced support, the MyFederated support portal is designed to meet your needs efficiently.

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PRODUCT HIGHLIGHT

PEGS Support Service

Ensure Smooth Mission Critical Operations

Designed for high-demand customers, our Premium Enterprise Grade Spectrum service, PEGS, embodies an array of enhanced support functions. Augmenting CBRS to mission-critical reliability levels, PEGS includes features such as rapid response times, managed services, and dedicated technical support to ensure optimal spectrum accessibility and robust performance.

Highest Support Levels Critical issues are guaranteed a 15-minute initial response time as well as executive-level visibility.

Access to Premium Features Access new functionality with options for custom features or integration to enhance CBRS spectrum usability.

Spectrum Managed Service Implement KPI monitoring with alerts, spectrum optimization features, and PAL license access support, if needed.

Collaborative Support Designate contacts for collaborative troubleshooting such as a vendor representative or end-customer.

Assigned TCO Engineer A Technical Customer Operations (TCO) engineer provides support continuity, case escalation and more.

CBRS Planning Experts Work with our experts for CBRS spectrum planning, spectrum analytics, and custom solution design.

LEARN MORE
Decoding the FCC’s Recent NPRM: Strengthening CBRS for a More Connected Future