Behind the Curtain
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Meet the doormat of the hospitality industry
We are the doormat of the hospitality industry.
Jun 4
•
Paul Fallon
21
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We just destroyed a restaurant floor
Two weeks ago, one of our team members used an unauthorized solution on a premium restaurant floor in a luxury hotel.
May 21
•
Paul Fallon
40
Stop doing "things" to improve your hospitality
Earlier this year, I had a fitting in Tokyo with a bespoke shoemaker named Yohei Fukuda. The process is not what most people imagine when they hear the…
May 7
•
Paul Fallon
48
1
Why property inspectors find problems before you do
The hospitality loop nobody closes (and why your guests feel it)
Apr 30
•
Paul Fallon
47
What your Minibar tells me before auditing the rest of your property
There is a cabinet in almost every hotel room in the world that has, over several decades, quietly communicated something its owners never intended.
Apr 23
•
Paul Fallon
29
The new luxury is nothing
There’s a resort in Antarctica that costs roughly a hundred thousand dollars per person.
Apr 9
•
Paul Fallon
62
The invisible system destroying luxury guest experiences
And how to fix it
Apr 2
•
Paul Fallon
68
The 45-Second test that tells me everything about your hotel
There is a fascinating discipline within the world of surgery known as morbidity and mortality conference, a regular gathering in which surgeons, quite…
Mar 27
•
Paul Fallon
40
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Behind the Curtain
A behind-the-scenes look at what actually makes five-star hospitality work, told through the people who make it happen. Curated by hospitality management expert Paul Fallon, Founder and CEO of Fallon Hospitality.
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