Resources

Warranty Explanation

Dear Valued EZ Mobility Customer,

We are writing to clarify how service requests are handled under the EZ Mobility Lifetime Warranty and to ensure we continue providing reliable, timely support to all our customers.

What is not changing
Your EZ Mobility Lifetime Warranty remains in effect and continues to cover defects in materials, workmanship, and installation for the life of the original user.

What is being clarified
Many service calls involve issues that can be resolved quickly over the phone, such as a unit being unplugged, powered off, or needing a simple adjustment. To help us serve all customers efficiently and keep costs sustainable, we are clarifying our service visit procedures:

• Basic troubleshooting with our support team is required before scheduling an in-home service visit.
• If an in-home visit is requested and the issue is determined not to be a warranty-covered defect, a $150 service visit fee will apply.
• If a covered defect is confirmed, there is no charge for the service visit.

How to avoid service visit fees

• Participate in phone troubleshooting with our support team
• Follow the operating instructions provided with your equipment
• Contact us promptly if you believe there is a true equipment defect

This clarification allows us to focus our resources on customers experiencing genuine equipment failures while continuing to stand behind the quality of our installations.

If you have questions or need assistance, our team is always happy to help: 855-357-7696.

Thank you for trusting EZ Mobility Solutions. We truly appreciate the opportunity to support your independence and mobility.

Sincerely,

David Todd
President
EZ Mobility Solutions