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Frequently Asked Questions

FAQ

ExploreXR - Free Version

What file formats does ExploreXR support?

ExploreXR supports GLB, GLTF, and USDZ files — ideal for modern 3D and AR experiences.

Do I need coding knowledge to use ExploreXR?

No. ExploreXR is completely no-code. Upload a model, configure your options, and insert it via shortcode or Elementor.

How do I embed a 3D model on a page?

Simply copy the generated shortcode and paste it into any post or page:

Replace `1` with the actual model ID.

Does ExploreXR affect website performance?

No. ExploreXR includes:

  • Progressive loading
  • Lazy loading
  • Compression support (Draco, Basis)
  • Device-specific settings
  • Optimized scripts & caching

This ensures smooth performance even with large models.

Where are the 3D models stored?

Models are securely stored in:
/wp-content/uploads/explorexr_models/

This follows WordPress media storage standards.

Is the plugin GDPR compliant?

Yes — ExploreXR collects zero personal data, uses local dependencies, and follows WordPress security guidelines.

Does ExploreXR support animations or hotspots?

These features are available in the Premium, including:

  • Animation playback & control
  • Scroll based Animation
  • Interactive annotations
  • Animated Hotspots

The free version supports static models only.

What happens when the plugin is uninstalled?

ExploreXR performs a clean uninstall, preserving your uploaded models and settings while removing plugin data safely.

Can I manage multiple models?

Yes. You can upload and manage unlimited models in both the free and premium versions.

How secure is ExploreXR?

The plugin includes:

  • File validation
  • Sanitized inputs
  • Capability checks
  • Nonce protection
  • XSS and CSRF prevention
  • No external CDN dependencies

Security is a top priority.

ExploreXR Premium Plugin

Is the plugin GDPR compliant?

Where are the 3D models stored?

Does ExploreXR affect website performance?

How do I embed a 3D model on a page?

What Premium tiers are available?

ExploreXR uses three paid tiers:

  • Pro – 2 add-ons
  • Plus – 4 add-ons
  • Ultra – all add-ons

Each tier is available in three license categories:

  • Personal – 1 website
  • Business – 5 websites
  • Agency – 25 websites

All paid plans include unlimited 3D models.

What file formats does ExploreXR support?

Product Overview

Is ExploreXR a product or part of ExpoXR?

ExploreXR is the product. ExpoXR is the name behind it.

What problem does ExploreXR solve?

It gives teams a production-ready alternative to custom 3D builds, disconnected viewers, and image-only product presentation by turning WordPress into a platform for structured XR publishing.

Who is ExploreXR built for?

ExploreXR is built for businesses, agencies, technical teams, educators, and content owners who need 3D and AR to function inside real website workflows.

What is ExploreXR?

ExploreXR is ExpoXR’s flagship product: a WordPress XR platform for publishing interactive 3D models, mobile AR experiences, and modular advanced viewer capabilities through a structured core-plus-add-ons architecture.

Can I manage multiple models?

What happens when the plugin is uninstalled?

Licensing And Plans

Can I upgrade from Personal to Business or Agency later?

Yes. The licensing structure is designed to support that kind of growth path.

What happens when my license expires?

Paid licenses include a 90-day grace period before premium capability is deactivated. This allows time to renew without immediate disruption.

What happens if I deactivate an add-on?

The configuration is preserved. If the add-on is reactivated later, the saved settings return.

Can I change my add-on selection later?

Yes. Pro and Plus customers can adjust their active add-ons within the limit of their plan.

Do all paid plans include unlimited 3D models?

Yes. Unlimited 3D models are included on every paid plan.

What license categories are available?

Each plan is available as Personal for 1 website, Business for 5 websites, and Agency for 25 websites.

How many add-ons does each plan include?

Pro includes 2 add-ons, Plus includes 4 add-ons, and Ultra includes all add-ons.

How many paid plans are available?

There are three paid plans: Pro, Plus, and Ultra.

Models And File Formats

Does ExploreXR support compressed assets?

Yes. The platform includes bundled support for Draco and Basis Universal workflows.

How large can my model files be?

There is no ExploreXR-imposed model count limit, but file handling still depends on hosting constraints and good asset optimization practices.

Why is USDZ important?

USDZ is required for native iOS AR workflows.

Which format is recommended for most use cases?

`.glb` is usually the strongest choice because it is compact, self-contained, and easier to manage inside WordPress.

Which 3D file formats are supported?

ExploreXR supports `.glb`, `.gltf`, and `.usdz`. Poster images use `.jpg` `.webp` and `.png`.

Add-Ons

Which add-ons are most common for architecture and technical presentation?

AR, Annotations, Expert Camera Mode, Environment And Lighting, and Animations are common starting points.

Which add-ons are most common for commerce use cases?

AR, WooCommerce Integration, Material Variants, and Annotations are common starting points.

Is the Debug Toolkit a paid add-on?

No. It is included free with every ExploreXR installation.

Do add-ons run without the core platform?

No. Add-ons require the ExploreXR core platform.

Does AR require HTTPS?

Yes. Secure delivery is required for proper AR behavior.

Does AR work on desktop?

The AR viewing experience itself requires a supported mobile device. Desktop can still support bridge workflows such as QR handoff where configured.

Does AR work on both iOS and Android?

Yes, with the correct supported asset and browser conditions. iOS relies on USDZ for native AR behavior.

Does ExploreXR support AR on mobile?

Yes. The AR add-on supports mobile AR workflows on supported devices and browsers.

How many add-ons are in the ExploreXR ecosystem?

There are 13 add-ons in the current ecosystem, including the always-free Debug Toolkit.

WordPress Compatibility

Can ExploreXR be used on multi-site or multiple client sites?

Yes, depending on the website count allowed by the selected license category.

Does WooCommerce support require a separate add-on?

Yes. WooCommerce integration is handled through the WooCommerce add-on.

Does ExploreXR work with Beaver Builder?

Yes.

Does ExploreXR work with Divi?

Yes.

Does ExploreXR work with Elementor?

Yes.

Does ExploreXR work with Gutenberg?

Yes.

Performance And Operations

What makes ExploreXR more production-ready than a basic embed?

The difference is the full platform around the viewer: modular architecture, licensing, diagnostics, support workflows, large-model handling, and a long-term product roadmap.

Can I use multiple models on one page?

Yes. That should still be planned with asset size and page performance in mind.

Does ExploreXR support different loading strategies?

Yes. Loading behavior can be configured for direct display, poster-first interaction, or lazy loading depending on the asset and page context.

Will ExploreXR slow down pages that do not contain models?

The platform is built to keep asset loading scoped to relevant pages wherever possible, helping reduce unnecessary overhead on unrelated pages.

Support

Where can I get direct help?

Use the support page at https://expoxr.com/explorexr/support/

What should I include in a support request?

Include version details, active add-ons, a clear reproduction path, screenshots if relevant, and any Debug Toolkit findings.

Where should I start if something is not working?

Start with the documentation, then use the Debug Toolkit to inspect the environment and configuration.