At Experiment Five Clothing, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
Customers may request a return within 14 days of receiving their order. To be eligible for a return, the item must be unused, unworn, unwashed, and in its original condition with all tags and packaging intact.
Items that show signs of use, damage, or alteration may not qualify for a return.
Non-Returnable Items
The following items cannot be returned:
- Sale or clearance items
- Gift cards
- Customized or personalized products
- Items damaged due to customer misuse
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund request.
If approved, the refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider or bank.
Exchanges
If you received a defective, damaged, or incorrect item, please contact us within 7 days of delivery. We will arrange a replacement or exchange whenever possible.
Return Shipping
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking information.
Order Cancellations
Orders may only be canceled before they are processed or shipped. Once an order has been dispatched, it cannot be canceled and must follow the return process.
Late or Missing Refunds
If you have not received your refund after the stated processing period, please check with your bank or payment provider first. If the issue remains unresolved, contact our support team for assistance.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact our customer support team through our website.
Website: Experiment Five Clothing