Terms of Service

You may not use the Services for any unlawful, harmful, or abusive activity, or to facilitate such activity. We may suspend or terminate Services immediately if we reasonably believe your use presents a risk to our network, other customers, third parties, or compliance obligations.

• Prohibited activities include (but are not limited to): malware distribution, phishing, fraud, credential theft, botnets, unauthorized access attempts, scanning/exploitation, or facilitating DDoS attacks.
• Network abuse: traffic flooding, reflection/amplification attacks, or any activity that disrupts the Services or impacts other customers is prohibited.
• Content restrictions: illegal content (including child sexual abuse material and non-consensual sexual content) is strictly prohibited and may result in immediate termination and reporting where required by law.
• Copyright: you are responsible for ensuring you have rights to host and distribute any content. We may act on copyright complaints and remove or disable access where appropriate.

Sending spam, bulk unsolicited email, or operating open relays is prohibited. If abuse is detected, your service may be suspended immediately. You are responsible for securing scripts, CMS installs, and credentials that could be used to send spam.

We may apply outbound mail limitations to protect the network and our IP reputation.

Unless explicitly stated as “managed,” Services are provided on an unmanaged basis. We ensure the underlying service is provisioned and functioning as advertised, and we will address issues within our infrastructure. You are responsible for server administration, configuration, application setup, code, security hardening, and updates.

Evolution Host Ltd primarily issues refunds in the form of Evolution Host account balance. Account balance may be used toward future services and is non-transferable.

A monetary refund (original payment method) will generally only be considered where a client has reported a problem that falls within the scope of the service provided by Evolution Host Ltd, and where we are unable to resolve the issue within a reasonable timeframe.

• Refund requests must be submitted through our official support channels and must include sufficient detail for investigation.
• Issues caused by client configuration, third-party software, misuse, or violations of these Terms are not eligible for monetary refunds.
• Services suspended or terminated due to abuse, fraud, chargebacks, or ToS violations are not eligible for refunds of any kind.
• Setup fees, one-time charges, and services already rendered may be non-refundable.

Evolution Host Ltd reserves the right to determine refund eligibility on a case-by-case basis in accordance with these Terms and applicable law.

Invoices must be paid on or before the due date. We may suspend services for non-payment. A short grace period may be provided at our discretion; after suspension, data may be subject to deletion after a reasonable period.

We do not store full payment card details. Payments are processed by third-party providers. If you enable recurring payments (e.g., PayPal subscription), you are responsible for canceling the subscription with the provider when you wish to stop recurring charges.

You must not use the Services in a way that materially impacts other customers or our infrastructure (CPU/RAM/IO/network). Examples include binding services to inappropriate interfaces, running abusive flood scripts, or misconfigured daemons that consume excessive resources.

We may request configuration changes, apply limitations, or suspend services if usage threatens stability.

You are responsible for maintaining backups of your data. Unless a backup service is explicitly included in your plan, we do not guarantee that backups exist or can be restored. We are not liable for data loss, corruption, or service interruption.

After termination or prolonged non-payment, we may delete data from our systems in accordance with operational needs and legal requirements.

You are responsible for all activity conducted through your account, including safeguarding passwords, API keys, and access tokens. If you suspect compromise, notify us promptly and rotate credentials. You must maintain reasonable security practices and keep software updated.

We apply fair usage limits to protect service quality for all customers. While plans may advertise generous allocations, usage must remain consistent with the intended purpose of the service tier.

• Fair usage may consider CPU/RAM, disk IO, bandwidth patterns, and storage usage relative to your plan.
• Where exceeded, we may contact you to reduce usage, upgrade, or apply limits to maintain stability.

Support interactions (including live chat) may be monitored or recorded for quality assurance, training, and security. Handling of support data is governed by our Privacy Policy. Where required by law, we will provide appropriate notices and choices.

We may refuse service, suspend, or terminate accounts where we reasonably suspect fraud, abuse, ToS violations, legal risk, or conduct that threatens staff, customers, or infrastructure. Where feasible, we may provide notice and an opportunity to remedy, but immediate action may be necessary in urgent cases.

Abuse, harassment, threats, or discriminatory conduct toward staff is prohibited. We may limit or refuse support if interactions are unreasonable, excessive, or obstructive.

These Terms shall be governed by and construed in accordance with the laws of Ireland. The courts of Ireland shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or the Services.

To the maximum extent permitted by law, Evolution Host Ltd shall not be liable for any indirect, incidental, special, consequential, or economic loss, including but not limited to loss of profits, data, business, or goodwill, arising from or related to the use of the Services.

Evolution Host Ltd’s total liability, whether in contract, tort, or otherwise, shall not exceed the amount paid by the client for the affected service during the three (3) months immediately preceding the event giving rise to the claim.

The Services are provided on an “as is” and “as available” basis. Evolution Host Ltd makes no warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement, except where such disclaimers are not permitted under applicable law.

Evolution Host Ltd shall not be liable for any failure or delay in performance caused by events beyond its reasonable control, including but not limited to natural disasters, acts of war, terrorism, labour disputes, power failures, network outages, or governmental actions.

Evolution Host Ltd processes personal data in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR). Details regarding how we collect, use, and protect personal data are set out in our Privacy Policy.

Depending on the nature of the Services, Evolution Host Ltd may act as a data controller or data processor. Clients remain responsible for ensuring their own compliance with data protection obligations in relation to data they process using the Services.

Evolution Host Ltd reserves the right to modify, upgrade, suspend, or discontinue any part of the Services where necessary for maintenance, security, compliance, or operational reasons. Where reasonably possible, advance notice will be provided.

These Terms constitute the entire agreement between the client and Evolution Host Ltd regarding the Services and supersede any prior agreements, representations, or understandings, whether written or oral.

We may update these Terms from time to time. Changes take effect when posted on this page unless otherwise stated. Continued use of the Services after changes are posted constitutes acceptance of the updated Terms.