Worldpay Case Study
Creating a new payments platform
- Estafet Team
The Story
Estafet was brought in by Oracle to support Worldpay’s platform separation from RBS. They needed to know where to begin and how to start delivering critical functionality to enable Customer and Contact Management. Estafet established a development team, environments and standards so that features could be delivered smoothly with automated build and testing. As the programme scaled to include UK and multiple (Scaled Agile) nearshore teams, Estafet led on the design of new features, demonstrating end-to-end process flows which could be transitioned into the new operational model.
Challenges
- LOSING CUSTOMERS
- COULD NOT DEPLOY NEW TECHNOLOGY STACK
- BUILDING CAPACITY TO DELIVER SOLUTIONS
Bringing the teams together
Estafet brought together our own experts with Worldpay’s own teams and a 3rd party supplier by aligning technology, processes, and roadmap into a cohesive delivery model. We started by designing a robust platform architecture and defining essential business processes that provided a clear foundation for development. Using AWS cloud services, we created development, test and production environments, drawing all the parts of the software solution into a continuous delivery model.
Key to this effort was standardisation and automation. Once everyone worked in the same way, it was possible to move resources between teams to share best practice, join up business processes and accelerate delivery. Finally, by sharing how we reached key decisions with the Worldpay team and managing an extended knowledge transfer with early life support, we ensured that handover was smooth and the system could be taken into BAU.
The Solution
Our approach to Worldpay was to provide a self-sufficient delivery team of experts who could handle all elements of delivery from requirements to design, test, deployment and monitoring. Any user story that the customer needed, for example, onboarding and KYC, could therefore be broken down into delivery tasks. Where we found strategic elements were needed (perhaps a coding standard, technology choice, or new design element), we identified it, created it, and reviewed it with the customer. This meant that the solution moved Worldpay incrementally towards a strategic and easy-to-maintain solution that could be extended in the future.
Deliverables
- PLATFORM DESIGN AND DELIVERY
- CUSTOMER AND CASE MANAGEMENT – IMPLEMENTATION OF CORE BUSINESS PROCESSES
- ALIGNMENT OF IN-HOUSE AND OTHER SUPPLIER TEAMS TO ENSURE STANDARDISED AND STRATEGIC DELIVERY
The Success
Estafet’s approach enabled Worldpay to achieve a smooth and efficient platform transition, driving business success. By aligning technology with key business objectives, we accelerated the delivery of critical functionality, allowing Worldpay to respond faster to market demands. Our automation of processes reduced operational costs and minimised downtime, ensuring a more reliable and scalable platform. And with streamlined development and a seamless handover to the in-house team, Worldpay gained the agility to innovate continuously and support growth. This transformation positioned Worldpay to enhance customer service, drive operational efficiency, and maintain a competitive edge in the payments industry.
Outcomes
- ONBOARDING CUT FROM MONTHS TO DAYS, WHICH IMPROVED CUSTOMER RETENTION
- PLATFORM CREATED AND OPERATIONAL FOR CORE BUSINESS PROCESSES
- NEW DISTRIBUTED DELIVERY CAPABILITY FOR FUTURE FEATURES
