Orwell Case Study
Compliance and Fraud Detection in a Fintech
- Estafet Team
The Story
The open payments space is under close scrutiny from regulators across the globe as they seek to ensure full compliance for fraud detection and AML. If you are a service provider (for account information or payment initiation) you need to demonstrate compliance as new regulations come into force. Estafet developed a flexible, automated customer on-boarding solution for Orwell that meant it could design new and independent processes and deploy these to a cloud environment. The solution recorded all the decisions made during onboarding, creating a reliable and adapted system that integrated with core systems and external services.
Challenges
- MAINTAINING (AND DEMONSTRATING) COMPLIANCE
- MEET INCREASING DEMAND WITHOUT INCREASING OVERHEADS
- IDENTIFYING AND ACTING ON SUSPECTED FRAUD
Achieving Business Agility
Orwell looked for simplicity to support fast, intuitive and consistent customer journeys including General Banking, Open Banking, TPP services and Legacy Products. The solution was to build a customer experience layer above the core banking services. This made it quick and easy to create new, high-value services for customers. For example, we added a service for borderless banking which reduced the cost to customers of making transactions between different currencies and countries. Another example was the Fraud / AML checks. We knew that these would evolve over time and so we worked with Orwell to define rules that flagged suspicious transactions. These rules might look at multiple transactions within a small time period, or transactions to (or from) a particular account or geography. The agility came through being able to adapt the rules quickly in response to particular events.
The Solution
Estafet’s solution automated the customer onboarding process using a scalable, cloud-native architecture that integrated seamlessly with third-party and internal systems. We used Activiti BPM to design intuitive workflows and deployed them on a high-availability Kubernetes cluster for resilience. Message handling through Kafka allowed different business processes to operate independently, and critical systems were decoupled via Spring Boot APIs, enabling flexible updates. We prioritised security and compliance by embedding data safeguards within every stage. The solution provided a smooth, user-friendly experience, allowing customers to complete onboarding efficiently while enabling the client to manage growing volumes and maintain regulatory standards.
Deliverables
- AUTOMATED ONBOARDING WORKFLOW
- CUSTOMER EXPERIENCE LAYER APIs
- RULES-BASED SOLUTION FOR FRAUD DETECTION
The Success
The solution significantly improved the customer onboarding experience by reducing processing times and automating checks. The high-availability architecture also ensured that service was reliable and even with increasing application volumes, supporting their growth ambitions without compromising performance. Integration with both internal and third-party systems streamlined operations, cutting manual interventions and reducing errors. The built-in security and compliance measures provided the client with confidence in meeting regulatory standards, enhancing trust with customers and stakeholders alike. Overall, the solution empowered the client to scale effectively, deliver faster service, and maintain robust compliance.
Outcomes
- EASY TO KEEP UP-TO-DATE WITH REGULATION AND DEMONSTRATE COMPLIANCE
- SCALED AUTOMATICALLY TO KEEP PACE WITH CUSTOMER DEMAND
- FRAUD DETECTION RULES COULD BE ADDED AND ADAPTED EASILY
