Frequently Asked Questions
Getting Started
What is required to start selling eSIMs?
Selling plans requires agreement with our terms and conditions. After account creation, you can purchase right away.
Your business details would be required in order to start purchasing in volume.
In some cases we will verify your account details prior to approval.
Can I get a demo of the product?
We can schedule a video call to guide you through set up to get started quickly. Get in touch !
What are your prices?
Our pricing is shown in our plan list. Search through the plans to see the pricing.
What are my payment options?
Credit and Debit Cards via Stripe, Paypal, and wire transfer.
Your credit balance does not expire.
No. Your credit balance does not expire.
No. Your credit balance does not expire.
No. Your credit balance does not expire.
What are your best priced countries?
We have several countries and regions where we offer the best price in the market. For example we have highly competitive prices for Philippines, Taiwan, Ghana, India, Tunisia, Japan and China.
How many countries or regions do you cover?
We cover ~150 countries with ever changing commercial agreements.
No. Your credit balance does not expire.
No. Your credit balance does not expire.
No. Your credit balance does not expire.
Can a user reinstall an eSIM after it is already deleted from a device?
eSIMs CAN be reinstalled from the same QR code they were installed with, in the case they were deleted. The eSIM must be valid, active and still holding an active data plan.
Refunds & eSIM Support
How can I request a refund?
You can request a refund of any unused eSIM purchased in your account. Learn more: https://esimaccess.com/docs/how-do-i-refund-an-unused-order/
Can I see a plan’s data usage statistics?
Yes, in the data plan details , there are statistics of data usage and time remaining as well as other details. Additionally you can check plan status with our Short URL for plan sharing.
Can a user reinstall an eSIM after it is already deleted from a device?
eSIMs CAN be reinstalled from the same QR code they were installed with, in the case they were deleted. They cannot, however, be transferred to another device.
What is the validity of your eSIMs?
Currently valid for 180 days prior to activation. After activation, the plan is valid for the length of the plan. eSIMs validity is extended with each top up.
AI Chat Bot Help
Have a quick question? Ask our help bot. ( In beta testing )