Refund & Return Policy – Eric Emanuel
At Eric Emanuel, customer satisfaction is important to us. We understand that sometimes things don’t work out, and that’s okay. Our Refund and Return Policy is designed to be simple, transparent, and fair for everyone.
Please read the policy carefully before making a purchase.
Returns Eligibility
We accept returns on eligible items within 7 days of delivery. To qualify for a return, the item must meet the following conditions:
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The item must be unused, unworn, and unwashed
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All original tags and packaging must be intact
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The item must be in original condition, exactly as received
Items that do not meet these conditions will not be accepted for return.
Streetwear holds value — we keep standards high.
Non-Returnable Items
For hygiene and safety reasons, certain items are non-returnable, including:
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Items marked as Final Sale
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Items purchased during clearance or special promotions
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Worn, washed, or damaged items
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Items returned without original tags or packaging
Please review product descriptions carefully before placing your order.
How to Request a Return
To start a return, contact our support team by email at:
When contacting us, please include:
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Your order number
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Reason for return
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Clear photos (if the item is damaged or incorrect)
Our team will review your request and provide return instructions if your return is approved.
Do not send items back without contacting us first.
Return Shipping Responsibility
Customers are responsible for return shipping costs, unless the return is due to:
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A damaged item
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A defective product
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An incorrect item sent by us
In such cases, Eric Emanuel will cover the return shipping costs after review.
We believe in fairness — mistakes on our end are handled by us.
Refund Process
Once your returned item is received and inspected, we will notify you via email regarding the status of your refund.
If approved, your refund will be processed within 5–7 business days and issued back to the original payment method used at checkout.
Please note:
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Original shipping fees are non-refundable
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Processing times may vary depending on your bank or payment provider
We move fast, but banks move at their own pace.
Exchange Policy
At this time, we do not offer direct exchanges. If you need a different size or item, please return the original product (if eligible) and place a new order.
This helps us keep inventory accurate and shipping fast.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at:
Include photos and your order number so we can resolve the issue quickly. Approved cases may qualify for a replacement or full refund.
We stand by our products — no shortcuts.
Late or Missing Refunds
If you haven’t received your refund after the stated processing time:
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Check your bank or payment provider
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Contact your card issuer
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Reach out to us at support@ericemanuelco.us
We’re here to help, not hide.
Cancellations
Orders can only be canceled before they are shipped. Once an order has been dispatched, it cannot be canceled and must follow the return process instead.
Timing matters — act fast.
Policy Updates
Eric Emanuel reserves the right to update or modify this Refund & Return Policy at any time without prior notice. Changes will be posted on this page and apply to future orders only.