What is wrangle.io?
Wrangle is an agentic IT service management platform designed to streamline support operations by integrating directly with Slack. It transforms Slack messages into interactive tickets, eliminating the need for external applications or email aliases. The platform automates ticket management with features like AI-powered deflection, which uses knowledge bases to answer common questions instantly, reducing ticket volume by up to 75%.
Wrangle includes an AI Agent Copilot that learns from past tickets to suggest accurate responses, and provides natural language querying for ticket insights. It supports both internal and external ticketing, with no-code workflow automation, custom forms, and comprehensive reporting to track performance and ensure no requests are overlooked.
Features
- AI Ticket Deflection: Uses knowledge bases to instantly answer common questions and reduce ticket volume by up to 75%
- AI Agent Copilot: Learns from past tickets to suggest relevant, accurate responses for agents to edit or send directly in Slack
- Natural Language Insights: Allows querying ticket data in natural language to spot trends and pull key performance indicators
- No-Code Workflow Builder: Enables creation of multi-step workflows with approvals, tasks, and forms without coding
- Slack Integration: Turns any Slack message into a ticket and manages all ticketing and workflows directly within Slack channels
Use Cases
- Automating IT help desk ticketing and access management requests
- Streamlining HR processes like hiring, onboarding, and PTO approvals
- Managing customer support tickets and escalations in Slack Connect channels
- Automating finance workflows such as vendor approvals and expense management
- Handling sales quoting approvals and contract management processes
FAQs
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Who counts as a billable user in Wrangle?
Wrangle charges for users who are agents in active ticketing inboxes, assigned to active workflows via the workflow designer, or admins of active workflows. It does not charge for users in archived inboxes or workflows, or those assigned via forms or reassignments outside the designer. -
What payment options does Wrangle support?
Wrangle accepts major credit cards and charges in USD. Enterprise customers can access custom invoice and billing options. -
Can I pay annually for Wrangle?
Yes, Wrangle offers an annual plan that is 15% cheaper than monthly billing, with prices starting at $39 per agent per month when billed annually. -
Can I export my data from Wrangle?
Yes, you can export workflow or ticket data to CSV files from the web app, including summaries of volume, completion times, and customer satisfaction. -
Does Wrangle integrate with other applications?
Yes, Wrangle integrates with over 5,000 apps through Zapier and Slack's Workflow Builder, and offers native integrations with tools like Zendesk, Jira Service Management, and Notion.
