🚨 Product Leaders: still wrangling legacy software that thinks “AI” = auto-indent? Wrangle is hiring a Product Leader to help us actually reinvent how work gets done. No duct-taping AI onto broken tools. If you’ve ever rage-quit a workflow or dreaded filing a ticket and thought “I could build this better”… you definitely can. 👇 Come do it with us. https://hubs.ly/Q04dbCxR0
Wrangle
Software Development
Durham, North Carolina 1,213 followers
Wrangle is an AI-powered ticketing and workflow platform built into Slack.
About us
Wrangle is an AI-powered ticketing and workflow platform made for how people work today - in Slack. Wrangle's conversational help desk automates a company’s internal and external ticketing — automatically tracking work, notifying people to take action, delivering analytics on team performance, and making sure nothing slips through the cracks. Stop context switching and meet your customers where they are.
- Industry
- Software Development
- Company size
- 2-10 employees
- Headquarters
- Durham, North Carolina
- Type
- Privately Held
- Founded
- 2020
- Specialties
- workflow automation and process automation
Locations
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Primary
Get directions
Durham, North Carolina, US
Employees at Wrangle
Updates
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In San Francisco this week? Meet our founder Adam Smith at Salesforce #TDX! Let's talk Slack and AI! https://hubs.ly/Q04bXJnb0 #AI #agentic #ITSM
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Wrangle + Jira Service Management Managing tickets across multiple systems is hard enough; status mismatches shouldn’t slow you down. Wrangle lets you choose exactly which statuses stay in sync between Wrangle tickets and linked JSM. https://hubs.ly/Q047JYXn0
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🤖 When AI helps answer a question, your agents should know what happened. Wrangle lets human agents see the exact AI deflection responses that were shown; right inside the ticket. No guesswork, no missing context. https://hubs.ly/Q047JVQ10
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Huge announcement! Slack Broadcasts are live with Wrangle. With Broadcasts, you can send messages to multiple users and channels at once. Public, Private, Slack Connect, DM - send consistent announcements across Slack without rebuilding lists each time. No more cutting and pasting. https://hubs.ly/Q0482kSd0
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🕒 Flexible working hours are here! Wrangle already uses working hours to power SLAs, auto-assignment, and reporting. Now it’s even more flexible. Set working hours at the user and team level for remote employees or teams with different hours. https://hubs.ly/Q047JT-s0
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Join our CEO on Friday!
Interested in agentic automation? Join us for a deep dive on Slackbot on Friday. It's virtual, it's free, and it's AI. Not sure what else you'd want. https://lnkd.in/e-h3NaRw PS: Amber Boaz and I run the Raleigh-Durham Slack Community chapter. If you live in Slack, you should definitely check us out.
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🔒 Web-Only Agent Notes Private notes, exactly where you need them. We’ve added support for Tickets Inboxes using public Slack Channels. Agents can now add private, web-only notes or internal resolution details directly in the web app ticket view for both public and private channels. These notes: Never post to Slack Work in public channels too Are clearly marked with a lock icon