What is Vert-Age?
Vert-Age is a comprehensive BPO solution provider offering technically advanced call center software designed to increase business efficiency and productivity. The platform features a personalized dashboard with interactive communication options to reach prospects accurately, incorporating latest technologies like custom CRM, predictive dialing, call routing, blending calls, IVR, and voice broadcasting.
The software suite includes various dialer solutions such as auto dialer, predictive dialer, outbound call center software, and inbound call center software, all designed to simplify business processes in call centers. Additional features include cloud-based solutions, ticket management software, missed call services, and AI chatbot/voicebot integration that understands user queries and schedules meetings. The system can be customized according to business requirements and offers scalability through clustered customer solutions.
Features
- Predictive Dialer: Automatically dials phone numbers and connects answered calls to agents with answering machine detection
- Auto Dialer Software: Dials outbound calls automatically with call recording and reporting features
- Custom CRM Software: Manages customer records with custom fields, reporting, and email facilities
- AI Chatbot/Voicebot: Artificial intelligence bot that understands user queries and schedules meetings
- Cloud-Based Solution: Provides scalable IT services with increased capacity and reduced maintenance costs
- Ticket Management Software: Advanced system for managing customer requests and help desk operations
- Missed Call Services: Generates leads and provides customer feedback through missed call verification
Use Cases
- Outbound sales calls for customer support and sales teams
- Inbound customer service with IVR and skills-based routing
- Lead generation campaigns for various industries
- Customer feedback collection through missed call services
- Help desk operations with ticket management
- Market research and survey calls
- Appointment scheduling and handling
- Political campaign outreach
