What is Voicent?
Voicent is a comprehensive communication platform designed to streamline business outreach through automated phone, text, and email capabilities. The software integrates built-in CRM functionality to automatically track customer interactions and deliver personalized messages based on behavior and event triggers.
The platform offers omni-channel communication tools including auto dialers, predictive dialers, IVR systems, and PBX solutions for both inbound and outbound operations. With features like automatic call connection, dropped-call monitoring, and workflow automation, Voicent helps businesses engage with prospects and customers efficiently across multiple channels.
Features
- Auto Dialer: Automatically connects agents with live calls and detects busy lines or answering machines
- Built-in CRM: Automatically tracks customer information and displays caller details during live connections
- Omni-channel Communication: Send messages through phone, text, and email with confirmation collection across channels
- IVR Studio: Conduct phone surveys and interactive polls through text/SMS messaging
- Predictive Dialer: Optimizes call pacing and connection rates for outbound campaigns
- Marketing Automation: Automatically sends personalized messages based on customer behavior and event triggers
- Blended Call Center: Supports both inbound and outbound operations with integrated management tools
- Workflow Automation: Automates follow-up processes and customer engagement workflows
Use Cases
- Automating appointment reminders through voice, text, and email channels
- Conducting outbound sales campaigns with predictive dialing technology
- Managing inbound customer service calls with IVR and ACD routing
- Running marketing automation campaigns across multiple communication channels
- Automating customer follow-up processes based on behavior triggers
- Conducting telephone and SMS surveys for market research
- Managing blended call center operations with integrated CRM
- Automating invoicing and parts ordering through IVR systems
