The Appeals and Complaints Policy lays out the ECTE policy and strategy for appeals and complaints that relates to all its ESG regulated activities. This takes place in the context ESG 2.3 related to implementing processes that are reliable and fair and ESG 2.7 concerning appeals and complaints.
For third level appeals, the ECTE External Appeals/Complaints Committee (EACC) is composed of the following individuals.
- Dr Ralph Enlow (USA)
- Dr Goran Janzon (Sweden)
- Dr Bernhard Ott (Switzerland)
- Mr Horst Born (Germany)
For each case, one further EACC member will nominated by the complainant/appealer who is not part of the institution.