ECPay is one of the biggest third-party electronic payment systems providers.
Servicing 700+ merchants and 600+ partners nationwide.
ECPay’s operations hub is a complement of over 200 employees, dedicated in providing consistent and timely delivery of ECPay services, products, and information to its clients.
ECPay’s Sales Team, Technical Support Group, Project Management Team, and Customer Service team ensure that clients receive the highest grade of service.
INTERESTED IN JOINING
THE TEAM?
Company Values
We uphold these values to guide us and bind us to strive to work better for the company and for each other.
INTEGRITY
Acting ethically and transparently by aligning conduct with excellence in all professional dealings, prioritizing doing the right thing over personal gain.
INNOVATION
Fostering a culture of introspection and passion for continuous improvement by encouraging curiosity, embracing failure as a learning opportunity, and providing resources for experimentation.
ACCOUNTABILITY
Taking ownership of one’s actions, helping foster a culture of trust and improved employee morale.
TRUST
Nurturing positive relationships at all levels of the organization by benefiting from a culture of honesty, psychological safety, and mutual respect.
SIMPLICITY
Eliminating unnecessary and ineffective processes by streamlining operations and focusing on developing the business strategically achieving clarity and the directness of purpose.
TRANSPARENCY
Cultivating a culture of open communication and information flow for everyone by promoting the ability to share and receive feedback, provide ideas and suggestions, and raise concerns.
HUMILITY
Enabling growth regardless of role or experience with self-awareness and open-mindedness towards different perspectives.
TEAMWORK
Working cohesively and collaboratively towards bigger goals, bringing together different skills and perspectives.
JOB POSTINGS:
Scroll through our available roles.
SYSTEM ADMINISTRATOR
- Manages end-to-end infrastructure tasks, including virtualization, containerization, bare-metal servers, multiple application deployments, and systems maintenance across hybrid environments
- Handles account management, resource provisioning, migration, testing, and security
- Supports 24/7 operations for both on-prem and cloud infrastructure, monitors system performance, handles capacity planning, and ensures the timely rollout of system upgrades or downgrades
- Knowledgeable in Windows, CentOS, Rocky Linux, SAN, NAS Storage solutions, VMWare, Hyper-V, Kubernetes, Docker, Rancher, AWS, Azure, Alibaba Cloud, Office 365, and Google Workspace
- Bachelor’s degree in Information Technology, Computer Science, or a related field
- 3+ years of experience as a system administrator, systems engineer, wintel system administrator, IT infrastructure, or related roles
ACCOUNT MANAGER
- Lead account acquisition initiatives by identifying high-potential prospects, nurturing relationships, and converting leads into long-term strategic partners
- Design and present strategies to develop, strengthen and retain key accounts, aligned with Portfolio Acquisition & Management’s core mandate of achieving revenue growth and market share targets
- Understands market and competitive dynamics to gather the right information, analyze and provide recommendations that situate the account with the right markets and customers to drive excellence partner management
- Plans, implements, monitors and reviews programs and projects to maximize sales opportunities, ensure tactical merchandising and promotional management across accounts resulting in brand, product presence and awareness within his/her account portfolio
- Diagnoses account viability through analysis of financial, business / operational and supply chain performance
- Background in the Financial Technology (FinTech) or Telecommunications industry is a strong advantage
- Bachelor’s degree in a marketing or business-related course
- 2+ years experience in Sales and Business Development
GENERAL TRADE SUPPORT SPECIALIST / CLIENT ON-BOARDING SPECIALIST
- Review and validate incoming retailer applications with high attention to detail to ensure compliance with company standards
- Cross-check and authenticate business permits, government-issued IDs, and legal documents to verify authenticity
- Perform Enhanced Due Diligence (EDD) on high-risk applicants and actively monitor for Anti-Money Laundering (AML) red flags
- Perform data entry, data validation, and quality assurance tasks
- In-depth knowledge of data validation techniques, tools, and methodologies
- Strong awareness of Data Privacy and Security; AMLA certification or training is an advantage
- Proficient in Microsoft Excel and Google Sheets
- Bachelor’s degree in any relevant field
- 1+ year of experience in data entry, data validation, data quality, quality assurance, or related administrative work
PRIVACY AND AI GOVERNANCE LEAD
- Responsible for the development, maintenance, and continuous enhancement of the organization’s policies, procedures, and programs on privacy, data protection, and AI Governance
- Issue advisory opinions interpreting laws and regulations on privacy, data protection, and use of emerging technologies like artificial intelligence
- Conduct privacy audits on the implementation of policies, procedures, and programs
- Develop and implement an organization-wide capacity building initiatives on privacy-related competencies, all in line with the trust by design strategy
- Perform other duties that naturally fall under the group’s role, or as may be assigned by the DPO
- Bachelor’s degree in Law, Business, IT, or a related field
- Privacy certifications (e.g., CIPP/E, CIPP/A, CIPM, CIPT, ISO 27701) and AI governance or cybersecurity certifications (e.g., ISO 27001, Responsible AI short courses) are a plus
- Familiarity with global privacy frameworks (e.g., GDPR, Philippine DPA, CCPA) and emerging AI regulatory approaches
- 2+ years of experience in privacy compliance, data protection operations, legal practice, compliance, risk, governance, regulatory, or internal controls
NOC ADMINISTRATOR
- Monitor and assess real-time performance via system alerts, logs, and events to detect potential issues or anomalies
- Perform system troubleshooting and incident response to minimize downtime and service disruption
- Communicate with L1 Support and Technical Operations SPOCs to ensure timely issue resolution
- Document incidents thoroughly, including Root Cause Analysis (RCA), and escalate critical issues based on established protocols.
- Experience working with service uptime SLAs, incident SLAs, and performance KPIs
- Proficient in SQL and experienced in using monitoring tools such as Grafana and PRTG
- Bachelor's degree in Information Technology or equivalent
- 1+ years of experience in IT environment specific to network support, technician, and support analyst
SOFTWARE DEVELOPER
- Research, design, implement, and manage software programs
- Provide technical requirements for system rollout and deployment
- Proficiency in C# and NET Framework/Core: Solid understanding of C# programming language and experience working with NET Framework and/or.NET Core, including knowledge of latest versions
- Experience with ASP.NET: Knowledge of ASP.NET MVC or ASP.NET Core for developing web applications
- Excellent knowledge in Relational Database System (SQL Server, Stored Procedure, TSQL)
- Solid understanding in RESTful API Development is required
- Proficiency in Frontend technologies like JavaScript, VueJS or ReactJS
- Familiarity with version control systems, especially Git for effective collaboration and code
- Bachelor's degree in computer science / information technology / software engineering
- 3+ years of working experience in Software Development
LEGAL COUNSEL
- Develop and implement legal strategies to support business goals while minimizing risk
- Monitor and interpret new laws, regulations, and industry developments, ensuring the company remains compliant
- Identify, assess, and manage legal risks across the organization
- Ensure the company’s compliance with corporate governance standards and best practices
- Review, draft, and negotiate contracts, agreements, and legal documents to protect the company’s interests
- Manage and oversee litigation, arbitration, and other dispute resolution matters
- Collaborate with external regulatory bodies, law firms, and key stakeholders to address legal and compliance matters
- Juris Doctor (JD) degree or equivalent. Admission to the Bar is required
- 10+ years of progressive legal experience in corporate, commercial, or regulatory law, ideally within the financial services or technology industrY
INTERNAL AUDITOR
- Assess areas for compliance with relevant laws and evaluating how effective business units have been at implementing its controls into practices
- Establish and implement a Risk Management Policy
- Review internal controls, policies and procedures for effectiveness
- Periodic review and audit of all department policies, procedures and processes and ensure that these are updated and implemented
- Assess performance of external vendors and suppliers and ensure that accreditation process is followed
- Liase with external auditor for audit related findings
- Communicate audit findings to management and all concerned on a timely basis
- 5+ years of work experience as an internal auditor
FINANCE MANAGER
- Oversee the overall financials of the entity
- Ensure the accuracy and integrity of financial data, compliance with regulatory requirements, and effective financial management to support the entity’s strategic goals
- Support the financial and strategic management of the business unit, including alignment with financial goals and strategies with standards and policies
- Strong knowledge of GAAP/IFRS and financial regulatory requirements
- Excellent analytical, problem-solving, and decision making skills
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- High level of integrity and ethical standards
- Proficiency in financial accounting software and ERP system(e.g. SAP, QNE)
- Bachelor's degree in accounting, finance, or a related field; CPA or equivalent certification is a plus
- 10+ years of relevant experience in finance and accounting, with a focus on financial reporting, management reporting and analysis
MANAGEMENT COMMITTEE (MANCOM) OFFICER
- Provide high-level coordination, documentation, and administrative support to the Management Committee (ManCom)
- Ensure the efficient management of committee meetings
- Serve as the primary point of contact for ManCom-related communication, facilitating coordination between executives and departments
- Monitor the progress of strategic initiatives, action items, and organizational priorities
- Maintain organized digital documentation and archives of ManCom files, decisions, and policies
- Handle administrative requirements such as logistics, room bookings, catering, and travel arrangements for executive meetings and workshops
- Assist the CEO or ManCom with research, data analysis, benchmarking, and preparation of executive briefs
- Manage budget of the President and CEO, and submit and reconcile expense reports in a timely manner
- Proficient in email and communication tools (Outlook, Teams) and Microsoft Office applications (Excel, PowerPoint, Word)
- Knowledgeable in minute-taking, documentation, calendar management, project coordination, KPI monitoring, and basic business analysis, including interpretation of metrics
- Familiar with document management systems
- Bachelor's degree in Business Administration, Management, or a related field
- 3+ years of work experience in executive support, project coordination, or corporate planning
IT BUSINESS DEVELOPMENT OFFICER
- Identify, develop, and drive growth opportunities for the organization through solution-led initiatives across digital payments and financial services
- Support the identification of new business and partnership opportunities across fintech products such as digital payments, APIs, wallets and financial platforms
- Conduct market and competitor research and analysis to identify trends, gaps and growth opportunities
- Prepare presentations, proposals, and business cases
- Collaborates closely with internal teams to deliver secure, scalable and compliant technical solution
- Drive deal development from opportunity assessment through commercial negotiation and contract execution
- Maintain accurate records and reports related to BD activities
- Ensure alignment of partnerships with overall business strategy and revenue goals
- Solid understanding of digital payments, APIs, wallets, or platform-based financial services
- Experience coordinating with cross-functional teams such as Solutions Architecture, Technical Operations, and Compliance
- Proven ability to manage small to medium-sized opportunities independently
- Bachelor’s degree in Business Administration, Computer Science, Engineering, IT, or related field
- 3+ years in business development, pre-sales, partnerships or fintech related roles
IT PROJECT MANAGER
- Develop project plans, goals, and timelines
- Manage day-to-day operational aspects of projects
- Monitor progress and ensure milestones are met
- Manage scope changes and resolve issues as they arise
- Demonstrate proven experience in project management or a related role
- Exhibit strong leadership, communication, and organizational skills
- Basic knowledge of project management methodologies (e.g., Agile, Scrum, Waterfall)
- Strong background in Microsoft Office skills (Word, Excel, PowerPoint, Outlook)
- Bachelor's degree in Computer Science, Information Technology or equivalent
- 2+ years of experience in IT Project Management or related work experience
MERCHANT ACQUISITION AND MANAGEMENT SPECIALIST (PROJECT-BASED)
- Assist account manager to forge long-term partnerships through end-to-end account support and management
- Manage contract registry of assigned AM/s to ensure timely renewal of merchants' contract, surety bond, contract of lease and other related agreements, ensuring all documentary requirements are complete as well
- Assist in regular business reviews and sales performance assessments
- Assist in training and other activities (events and promos) for merchant partners
- Bachelor's degree in Business Administration, Management, Marketing, and or a related field
- 1+ year of work experience in administrative tasks
RETAIL BUSINESS SPECIALIST
- Assist account manager to forge long-term partnerships through end-to-end account support and management
- Manage contract registry of retail business partners to ensure timely renewal contract, surety bond, insurance, contract of lease and other related agreements. Ensuring all documentary requirements are complete as well
- Assist in regular business reviews and sales performance assessments
- Assist in training and other activities (events and promos) for retail business partners
- Prepare weekly and monthly reports for retail business accounts
- Bachelor's degree in Business Administration, Management, Marketing, and or a related field
- 1+ year of work experience in administrative tasks
DATABASE ENGINEER
- Handle Microsoft SQL Server administration and management
- Develop and maintain complex SQL queries, scripts, and reports
- Experience in database monitoring, backup management, and basic troubleshooting
- Design, implement, and maintain relational database systems
- Strong collaboration skills with development and operations teams to ensure database reliability and performance
- Knowledgeable in Windows Server Failover Clustering (WSFC)
- Experienced in SQL Server Always On Availability Groups and Failover Clustering configurations
- Bachelor's degree in Information Technology or a related field
- 3+ years of experience as a Database Administrator (DBA) or Database Engineer
SOLUTIONS ARCHITECTURE MANAGER
- Leads a team of Solutions Architects to design and deliver robust, scalable, and secure technology solutions that align with business goals
- Ensures technical solutions meet both functional and non-functional requirements and are aligned with the company’s enterprise architecture and technology strategy
- Evaluate new technologies and tools to support continuous improvement and innovation
- Strong proficiency in Enterprise Architecture Frameworks
- Deep understanding of cloud (AWS, Azure, GCP), microservices, APIs, database architecture, network, and system integration
- AWS Certified Solutions Architect is a plus
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field
- 8+ years of experience in solution architecture, software development, systems design, or enterprise architecture
- 2+ years in a managerial or team leadership role overseeing technical teams
CUSTOMER SERVICE SPECIALIST
- Tech-savvy with strong communication, problem-solving, critical thinking, attention to detail, and adaptability skills
- Experience handling customer inquiries via phone, email, or chat
- Technically proficient and comfortable navigating CRM tools and mobile/desktop applications
- Background in Financial Technology is a plus
- Bachelor’s degree in any relevant field
- 1+ year of experience in customer service, technical support, or a call center environment
ACCOUNTING LEAD
- Strong technical expertise in accounting systems, PFRS-compliant financial reporting and consolidation, reconciliations, audit schedules, variance analysis, management reporting, advanced Excel, and documentation of accounting policies and manuals
- Certified Public Accountant (CPA) is a plus
- Advanced knowledge of accounting software, e.g. SAP, ONE
- Bachelor's degree in Accountancy / Financial Management
- 5+ years of progressive experience in accounting, audit, and taxation
- 2+ years in a supervisory or lead role handling general accounting functions
CREATIVE MARKETING OFFICER
- Develop creative materials and support brand communication initiatives across both digital and print platforms
- Design key visuals (KVs), campaign layouts, and collaterals for digital and print (social media posts, infographics, retail partner materials, and print ads)
- Assist in planning, creating, and publishing social media content aligned with the brand’s campaigns and communication goals
- Coordinate with external vendors, printers, and suppliers for the production of marketing and merchandising materials
- Proficient in Adobe Photoshop and Adobe Illustrator
- Knowledge in other design tools such as InDesign, Premiere Pro, or Canva is a plus
- Bachelor’s degree in Marketing, Advertising, Communication Arts, Multimedia Arts, Fine Arts, or any related field
- 1+ years of experience in graphic design, marketing, advertising, or related creative roles
IT QUALITY ASSURANCE SPECIALIST
- Perform end to end functional and regression testing
- Design, execute, and maintain test cases and test plans
- Identify defects, report them clearly, and validate fixes
- Research new tools, technologies, and testing processes
- Proficient in API testing using Postman, Swagger, or SoapUI
- Knowledgeable in API, WEB and MOBAPP Testing
- Familiarity with SQL for performing data validation and backend testing
- Knowledge of Software Development Life Cycle (SDLC) and Agile methodologies
- Exposure to test automation tools like Selenium, Katalon Studio, or Cypress
- Certifications is a plus (ISTQB Foundation Level (CTFL), Certified Software Tester (CSTE), Postman API Testing Certification, or LinkedIn Learning or Coursera QA Testing Courses)
- Bachelor's degree in Information Technology or related
- 2+ years of hands-on experience in manual software testing
MERCHANT ACQUISITION AND MANAGEMENT HEAD
- Develops, sets and leads the team’s overall strategy in tapping merchant partners in alignment with company’s strategies and imperatives
- Conducts internal and external research by gathering data via on-ground immersion, networking and table-top research
- Manages and guides account managers in the operations and acquisition strategies of Merchant Acquisition & Management
- Influences the improvement sales and aftersales processes to best serve the customer through a fast, simple and nimble operation balanced with the right governance
- Initiates and develops partner hitlist and plan through market and opportunity sizing
- Leads day-to-day handling and management of partners
- Oversees, leads and shapes the Merchant Acquisition organization by putting in place talents and succession plans for continuous seamless execution
- 10+ years of work experience in sales, preferably with Financial Technology experience
RETAIL BUSINESS MANAGER
- Develops, sets and leads the team’s overall strategy in tapping merchant partners in alignment with company’s strategies and imperatives
- Conducts internal and external research by gathering data via on-ground immersion, networking and table-top research
- Manages and guides account managers in the operations and acquisition strategies of Merchant Acquisition & Management
- Influences the improvement sales and aftersales processes to best serve the customer through a fast, simple and nimble operation balanced with the right governance
- Initiates and develops partner hitlist and plan through market and opportunity sizing
- Leads day-to-day handling and management of partners
- Oversees, leads and shapes the Merchant Acquisition organization by putting in place talents and succession plans for continuous seamless execution
- 10+ years of work experience in sales, preferably with Financial Technology experience
PORTFOLIO ACQUISITION AND MANAGEMENT HEAD
- Onboard and develop Account Managers (AMs)
- Conduct performance reviews and manage KPIs across the team
- Support AMs in complex or escalated situations and step in for high-stakes meetings or critical escalations when needed
- Guide AMs in account planning and growth strategies; identify upsell and cross-sell opportunities and ensure proper execution. Oversee AM programs and promotions
- Forecast revenue and assess potential risks across the portfolio
- Create templates for QBRs, update playbooks, and develop structured account plans
- Collaborate with internal teams such as Finance, Marketing, IT Operations, and Support (L1, L2, L3)
- Demonstrate strong people management skills with hands-on experience leading a team
- Bachelor's Degree in Business Administration, Management, or a related field
- 5+ years of work experience in Sales, Account management, and Business development
IT RISK ANALYST
- Identify, assess, and mitigate cyber security risks to IT systems, & data and application
- Conduct regular security assessments, vulnerability analysis, security audits, and collaborate with IT teams to maintain security best practices
- Monitor networks, systems, and data for potential security threats, ensuring proactive detection and response
- Lead the investigation and resolution of security incidents, ensuring timely containment, root cause analysis, and recovery to minimize impact
- Support audits and ensure compliance with internal policies and external regulations
- Conduct due diligence and risk assessments for technology partners and vendors
- Bachelor's degree in Information Technology, Management or a related field
- Knowledge in Systems & Applications Cybersecurity Risk Assessments (PSRA) and Vulnerability Assessment & Penetration Testing (VAPT)
- Background in Risk Scoring & Impact Analysis and Fraud Investigation is a plus
- 3+ years of work experience in IT Security Risk Assessment, Risk Management, or related cybersecurity functions
We'd love to accommodate your inquiries!
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