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UX Writing is dead. Long live AI Content Design!
For years, our value as UX Writers was the craft of detail: choosing the exact word, refining tone, and making the interface “sound” human.
Feb 19
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Dr. Carmen Martinez
4
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What Makes an Experience Agentic? A Conversation Design View
A practical distinction between chatbots, workflows, generative assistants, and agentic systems — and why that distinction changes the work of…
Apr 13
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Dr. Carmen Martinez
2
Rule-Based, LLM, or Hybrid? Choosing the Right Assistant for the Job
For UX Writers in transition: how to choose the right assistant model for the experience
Apr 9
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Dr. Carmen Martinez
3
Start Here: Agentic Experience Design
Explore Agentic Experience Design as the evolution of Conversation Design for AI systems with behavior, tools, memory, and decision-making. A start here…
Apr 6
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Dr. Carmen Martinez
1
2
1
What Conversation Designers Are Really Designing in Agentic AI
Conversation designers are no longer shaping only turns and flows. In Agentic AI, the real work is increasingly about behavior, action boundaries…
Apr 6
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Dr. Carmen Martinez
6
Conversation Design for UX Writers: When to Use a Bot and Define Success
Part of the series of Conversation Design Basics, published every Thursday.
Apr 2
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Dr. Carmen Martinez
4
Conversation Design: What It Really Is — and Why Its History Does Not Begin with Alexa
A practical definition of conversation design for UX Writers and conversation designers, from IVR and voice assistants to LLMs, agentic AI, and behavior…
Mar 30
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Dr. Carmen Martinez
9
Start Here: Conversation Design Basics
I created Conversation Design Basics as a foundational section for people who want a clearer understanding of what Conversation Design actually is and…
Mar 29
•
Dr. Carmen Martinez
1
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Agentic UX & Conversation Design
For UX writers and conversational designers evolving into agentic system designers — designing behavior, reasoning, and governance in AI-powered products.
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Liz Rodwell
Liz Rodwell
Agentic UX & Conversation Design
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