Dovetail
5
61 votes
Dovetail is a customer insights hub built to help teams turn scattered customer feedback into clear, actionable product decisions. It brings together research and feedback from many places—user interviews, sales calls, support tickets, and other voice-of-customer sources—so you can store, organize, and analyze it in one central workspace. Instead of leaving valuable insights buried in documents, spreadsheets, or call recordings, Dovetail helps you capture evidence, spot patterns, and communicate what customers are really saying.
With AI-powered analysis and research workflows, Dovetail speeds up the process of making sense of messy qualitative data. Teams can tag and code responses, group findings into themes, and track recurring pain points over time. This makes it easier to identify problems sooner, validate assumptions with real customer evidence, and prioritize roadmap work with greater confidence. Insights can then be shared across product, design, research, support, and leadership so decisions are made with a consistent understanding of customer needs.
Dovetail supports end-to-end qualitative research and ongoing feedback analysis. Whether you’re running regular user interviews, reviewing sales conversations, or monitoring support trends, it helps transform raw feedback into insights that scale across teams. The result is faster learning, stronger alignment, and a more customer-driven product strategy.
Analysis
$15.00 per month
$180 billed Yearly Great for small projects Included contributors: 1 Monthly transcription hours: 5 hours Free viewer accounts: Unlimited Video, images, and files: Unlimited Projects: Unlimited Tracked research participants: 250 Highlights, tags, and charts Full-text search with filters Comments and sharing Automatic sentiment analysis CSV import / export Atomic insights Google Drive integration Zoom integration Encrypted data and backups Slack community Self-serve knowledge base Purchase bundles of 1,000 additional people Manage participants Secure by design
Analysis + Repository
$100.00 per month
$1,200 billed Yearly Organize customer knowledge Included contributors: 5 Additional contributors : 0 Monthly transcription hours: 25 hours Free viewer accounts: Unlimited Video, images, and files: Unlimited Projects: Unlimited Tracked research participants: 500 Highlights, tags, and charts Full-text search with filters Comments and sharing Automatic sentiment analysis CSV import / export Atomic insights Google Drive integration Zoom integration Cross-project reports Cross-project tags and fields Granular user permissions Project templates Integrations via Zapier Custom branding Encrypted data and backups Data processing agreement Slack community Self-serve knowledge base Email support Based upon the Number of Additional Contributors, the pricing plan varies.
Enterprise
$600.00 per month
$7,200 billed Yearly Built for large organizations Included contributors: 10 Additional contributors : 0 Monthly transcription hours: 100 hours Free viewer accounts: Unlimited Video, images, and files: Unlimited Projects: Unlimited Tracked research participants: 1000 Highlights, tags, and charts Full-text search with filters Comments and sharing Automatic sentiment analysis CSV import / export Atomic insights Google Drive integration Zoom integration Cross-project reports Cross-project tags and fields Granular user permissions Project templates Integrations via Zapier Custom branding Encrypted data and backups Data processing agreement Penetration test reports Custom security assessments Flexible payment options Single sign-on Slack community Self-serve knowledge base Email support Priority support response Based upon the Number of Additional Contributors, the pricing plan varies.
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